Ricky Thomas
Jacksonville,FL
Summary
Dynamic professional with extensive experience in case management, client support, and service coordination. Proven ability to leverage strategic planning for timely case resolution while maximizing client satisfaction. Expertise in conflict resolution and empathetic communication fosters strong, positive relationships with clients. Committed to delivering exceptional service and support in fast-paced environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
G V I Case Coordinator
Jacksonville Sheriff's Office, FL
- Liaison with law enforcement, community, justice department, collaborate with multi-disciplinary crossed agency.
- Social service organizations. Group Motivated Incident, Gang Units, Crime Analysis Unit, Department of Investigations, Special Events Division.
- Custom Notifications.
Material Coordinator
Flightstar Aircraft Services, LLC
03.2016 - 10.2023
- MRO operations (maintenance, repair, and overhaul), materials management, supply chain, and/or production control, in aviation environment.
- Build and Maintain relationships with customers.
- Oversee logistics to ensure that deadlines are met in the following areas: Inventory, Stocking, Materials, Receiving, Shipping.
- Train new hires and provide leadership support when required
- Coordinated material flow to ensure timely availability of parts for aircraft maintenance.
- Managed inventory levels using ERP systems to optimize stock and reduce waste.
Education
Doctorate -
Muskegon Bible Institute
Indianapolis, IN01.2008
Skills
- Accredited life coaching professional
- Experienced workshop facilitator
- Facilitator of effective transitions
- Operating systems proficiency
- Forklift operation
- Interdepartmental teamwork
- Effective listening skills
- Detailed case documentation
- Data gathering
- Active listening strengths
- Cross-functional collaboration
- Detailed case documentation
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- 2013-2014 World Coach Institute Orlando, Fl.
- 2013 Project SOS Jacksonville, Fl.
- 2013-2015 Family Wellness Associates Salida, CA
- 2016 Live The Life.Org Jacksonville, Fl.
- 2019 Lean 6 Sigma Black Belt
Timeline
Material Coordinator
Flightstar Aircraft Services, LLC
03.2016 - 10.2023
G V I Case Coordinator
Jacksonville Sheriff's Office, FL
Doctorate -
Muskegon Bible Institute