Ricky Torres

Provides leadership to the mechanical group and is an effective voice in shaping the future of the department. Leads, plans, directs, and manages Heating, Ventilation, Air Conditioning/Refrigeration and Plumbing activities for Sparrow Health System.

• Manages maintenance operations, upgrades, and replacement of equipment for heating, ventilation, air conditioning/refrigeration systems and Central Sterile Supply for all applications in healthcare setting. Includes large tonnage/high voltage equipment.
• Manages HVAC/R & Plumbing systems and components to ensure compliance with all regulatory requirements.
• Manages and provides direction to all HVAC/R & Plumbing skilled trade associates in daily work activities with emphasis on safety, system operations, and equipment load cycle for cost containment.
• Manages and oversees daily operations related to skilled trade team in record keeping, building management systems and documentation for TJC, AOA, EPA, and DEQ.
• Manages, plans and provides recommendations on HVAC/R & Plumbing system improvements for capital upgrades and new building additions or renovation projects.
• Manages and coordinate HVAC/R & Plumbing activities with other trade areas within Engineering and contractors.
• Provides advisory skills to Caregivers to enable optimum performance with high emphasis on customer service/satisfaction.
• Manages operational expenses and provides input in planning for new capital investments.
• Participates in On-Call Program for Engineering.
• Collaborates with other departments to ensure timely completion of projects within budget constraints.
• Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
• Develops and implement's strategies to increase customer satisfaction and loyalty.
• Creates monthly reports for senior management summarizing operational performance metrics.
• Provides deep understanding and insight into the mechanical services needs of today’s complex clinical teaching and research institutions and the contemporary workforce.
• Directs and leads staff within a collegial environment promoting a positive work environment.
• Streamlines procedures and promote increased productivity while accomplishing objectives in a timely fashion.
• Interacts effectively with diverse constituencies and enhances involvement in facilities and service policy decisions among business units through participation and partnership.
• Mobilizes human, technical and financial resources to develop and world class mechanical services program for the organization.
• Coaches, mentor's and trains team members in order to improve their job performance.
• Conducts regular meetings with staff to discuss progress and identify areas of improvement.
• Establishes processes to ensure efficient workflow throughout the organization.
• Monitor's budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
• Resolves conflicts between employees by providing guidance on company policies and procedures.
• Initiates new projects that results in increased productivity across all departments.
• Maintains up-to-date records of employee attendance, payroll information, vacation requests.

• Coordinated supplier management programs consisting of goal setting, performance criteria, and performance review.
• Supported facility specific cost savings targets to contribute to the account achieving savings goals.
• Reviewed inspections of assigned properties proactively addressing any deficiencies.
• Managed cost savings through sourcing and supplier management activities which are consistent with client goals.
• Maintained client satisfaction with delivery of Facility Management services and support programs to increase customer satisfaction. Supported contract management for both short and long-term projects for the client or vendor.
• Improved business performance and optimizes staff productivity. Engaged in partnerships with vendors and contractors, minimizing hazards, preparing budgets, monitoring expenditure, designing, planning and site support.
• Evaluated existing facilities to identify areas in need of improvement or repairs.
• Conducted regular inspections of all building systems including HVAC, electrical, plumbing.
• Supervised the operations team responsible for daily cleaning and maintenance activities.
• Managed the purchase of supplies and materials needed to complete facility projects.
• Created reports summarizing monthly expenses related to facility operations.
• Organized regular meetings with department heads to discuss current issues or challenges.
• Scheduled preventative maintenance services for equipment such as boilers, chillers.
• Negotiated contracts with outside vendors providing goods or services related to facility operations.
• Analyzed data collected from ongoing audits in order to determine areas needing improvement.
• Held oversight of equipment maintenance, repairs and installations scheduling and work performed.
• Enforced compliance with OSHA regulations and company policies.
• Participated in architectural and engineering planning and design.

• Provided supervision of all activities inherent to the efficient operation of the Utilities Systems.
• Responsible for maintaining HVAC Air Handler units and all the components surrounding said equipment, steam, domestic water, wastewater, medical gas, fire detection/suppression, and normal/emergency electrical power systems.
• Coordination of the utility source providers and assisting in developing and maintaining utilities budgets.
• Oversaw performance and maintenance standards that comply with Hospital, federal, state, local and DNV/JCAHO requirements.
• Administered a continuous and formal training program for assigned personnel.
• Responsible for preventative maintenance, repairs and efficient operation of utilities systems.
• Utilized necessary computerized maintenance program and sets priorities for same.
• Handled all details related to recruiting and hiring of employees.
• Provided leadership and management abilities to operate in support of and in conjunction with UMC departments.
• Developed and implemented strategies to increase customer satisfaction and loyalty.
• Created monthly reports for senior management summarizing operational performance metrics.
• Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
• Collaborated with other departments to ensure timely completion of projects within budget constraints.
• Ability to work harmoniously within Facilities Services department. Good oral and written communication Skilled in computer hardware and software and their applications.