Ricky Torres
Customer Care Manager
Houston,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Seasoned Construction professional with exceptional leadership and project management skills. Competent in team, budget and schedule oversight. Develops scopes, checks field activities and updates clients.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
2
2
Certifications
Work History
Customer Care Manager
Pulte Homes
Houston , TX
01.2024 - Current
- Created customer support strategies to increase customer retention.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Applied best practices in customer service, sales, and vendors management to exceed organizational goals.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
- Collaborated with cross-functional teams to address customer concerns, resulting in a holistic approach to problem-solving.
- Performed duties and provided service in accordance with established operating procedures and company policies.
- Scheduled and attended meetings with clients and trade partners as requested.
- Approve purchase orders based on warranty status
- Prepared purchase orders accurately and followed up with suppliers to confirm receipt and delivery schedules.
- Established and managed supplier and vendor relationships.
- Performed negotiations for contract terms and conditions.
Installation-Srvc Manager
Builders First Source
Houston , TX
07.2017 - 12.2023
- Directed teams in installation driven by customer's promise date.
- Tracked project costs and other financial metrics to maximize profitability.
- Scheduled Technicians services according to project timelines.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Led weekly production and operations contractor meetings, facilitating stronger communication, and helping to resolve critical issues.
- Monitored construction sites for compliance with safety regulations and adherence to standards.
- Established and maintained relationships with vendors to source affordable and high quality materials and equipment for construction projects.
- Performed regular job site observations to provide direction for general contractor personnel and subcontractor laborers.
- Analyzed and evaluated construction bids to select most cost-effective contractors.
- Implemented systems to improve process efficiency.
- Negotiated labor contracts with general contractors and subcontractors.
Buyer's Assistant
Builders FirstSource
Houston , TX
08.2019 - 06.2020
- Maintained complete documentation and records of all purchasing activities.
- Computed and created purchase orders in [System] to monitor stock levels, verify purchase requisitions, and expedite customer orders.
- Sourced new vendors and negotiated contracts to reduce costs and improve quality.
- Monitored incoming orders and tracked progress to meet deadlines.
- Analyzed sales data and conducted competitor research to efficiently order merchandise according to sales trends.
- Established relationships with vendors to support access to latest product information and pricing.
- Processed purchase orders and invoices in accordance with company procedures.
- Maintained effective and lasting vendor relationships through dynamic communication, collaboration, and intelligent questioning skills.
Delivery Driver
Builders FirstSource
08.2018 - 08.2019
Delivery Driver Helper
Builders FirstSource
05.2017 - 08.2018
Education
Associate of Applied Science - Bussiness
Lone Star College System
Spring, TX 01.2023 - Current
High School Diploma -
Chester W Nimitz
08.2009 - 05.2013
Skills
Interior and exterior renovation
Reading blueprints
Subcontractor management
Estimating
Excellent Communication
Active Listening
Cultural Awareness
Problem-Solving
Project Management
Certification
Six Sigma Green Belt
Languages
Spanish
Native or Bilingual
Timeline
Customer Care Manager
Pulte Homes
01.2024 - Current
Associate of Applied Science - Bussiness
Lone Star College System
01.2023 - Current
Buyer's Assistant
Builders FirstSource
08.2019 - 06.2020
Delivery Driver
Builders FirstSource
08.2018 - 08.2019
Installation-Srvc Manager
Builders First Source
07.2017 - 12.2023
Delivery Driver Helper
Builders FirstSource
05.2017 - 08.2018
High School Diploma -
Chester W Nimitz
08.2009 - 05.2013
Six Sigma Green Belt
Nov 2022
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