Ricky Valencia
Tomball,TX
Summary
Dynamic Sales Associate with a proven track record at The Home Depot Inc, excelling in customer engagement and relationship selling. Leveraged persuasive techniques to enhance customer satisfaction and drive sales, while maintaining meticulous records. Recognized for multi-tasking abilities and a commitment to delivering first-rate service, fostering lasting client relationships.
Overview
9
9
years of professional experience
1
1
year of post-secondary education
Work History
Sales Associate
The Home Depot Inc
09.2022 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Solved customer challenges by offering relevant products and services.
- Answered customer questions about sizing, accessories, and merchandise care.
Sales Associate
The Home Depot Inc
02.2016 - 09.2022
- Helped customers locate products and checked store system for merchandise at other sites.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Drafted, finalized and submitted paperwork to complete sales.
- Demonstrated product features, answered questions and persuasively overcame objections.
- Provided first-rate service to all customers and potential customers.
- Kept detailed records of daily activities through online customer database.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
Education
High School Diploma -
Roosevelt High School
Yonkers, NY10-2007
EKG & Phlebotomy -
ABC Trainning
The Bronx, 07.2018 - 09.2018
No Degree -
Westchester Community College
Valhalla, NY 10.2007 - 02.2008
Refrigeration Technologies Diploma -
Tulsa Welding School
Houston, TX 12.2024 - 07.2025
Skills
- EPA Universal Certification -Pending
- 609 Certified (Auto Air) - Pending
- R-410a Certified – Pending
- Troubleshooting & Diagnostics
- Preventive Maintenance
- Safety & Compliance
- Knowledgeable in refrigeration systems
- Ventilation and air conditioning
- Leak checks
- Uses test equipment to diagnose
operational status of thermostats - Read and interpret common electrical
systems and diagrams - Swage, flare, and braze using tools and an
air acetylene torch - Wire a defrost time clock for proper
operation in a walk-in freezer - Mechanical Troubleshooting
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Refrigeration Technologies Diploma -
Tulsa Welding School
12.2024 - 07.2025
Sales Associate
The Home Depot Inc
09.2022 - Current
EKG & Phlebotomy -
ABC Trainning
07.2018 - 09.2018
Sales Associate
The Home Depot Inc
02.2016 - 09.2022
No Degree -
Westchester Community College
10.2007 - 02.2008
High School Diploma -
Roosevelt High School
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