Ricky Walters
Hamilton,Ohio
Summary
Highly Motivated Energetic
Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.
Passion for Training and Development
Multi Unit Management
Overview
12
12
years of professional experience
1
1
Certification
Work History
General Manager/Multi-Unit Manager
Honeybaked Ham
Cincinnati, Ohio
10.2021 - Current
- Rotated merchandise and displays to feature new products and promotions.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Assist other locations as needed
- Located, developed and promoted talented employees to cultivate collaborative and hardworking leadership team.
- Improved operational standards, personnel moves, and merchandising strategies.
- Built positive and productive relationships with store and field leadership.
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
- Analyzed and negotiated bids from property services contractors such as maintenance, cleaning and security contractors, saving approximately $[Amount].
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
Multi-Unit General Manager
Gold Star /Tom & Chee
Cincinnati , Ohio
07.2016 - 10.2021
- Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies.
- Prepared for and executed new menu implementations.
- Effectively managed payroll and timekeeping, including completion of proper paperwork for new hires and terminations.
- Developed, implemented and managed business plans to promote profitable food and beverage sales.
- Correctly calculated inventory and ordered appropriate supplies.
- Carefully interviewed, selected, trained and supervised staff.
- Promoted business through participation in and sponsorship of community events, including fundraisers and Catering
- Revitalized operations and realigned plans to better capture new opportunities and take advantage of changes in customer habits.
- Supervised 6 locations to enforce high-quality standards of operation.
- Assessed additional needs based on training progress and collaborated with management to meet requirements.
Assistant Dining Manager
Miami University Dining Services
Oxford, OHIO
04.2014 - 07.2016
- Achieved recognition from senior management for contribution to store success, including managing sales, employees and operations to foster optimal performance.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Coordinated all companies, business executives and site leadership teams by interacting effectively and establishing communication best practices.
Food Service Assistant
Miami University
Hamilton , Ohio
09.2013 - 08.2014
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Prepared orders on trays for dine-in orders or in bags for takeout orders.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Learned other teammates' work tasks to train as backup.
- Operated as full-service food provider in Type restaurant establishment by taking orders, preparing meals and collecting payments.
Student Manager
Miami University
Oxford , Ohio
04.2012 - 08.2013
- Trained staff in department procedures and requirements to build cohesive and successful team.
- Opened and closed restaurants
- Cash management
- Hired, trained, and scheduled student staff workers
- Assisted food service workers as needed
- Inventory counts
- Cooking, taking orders, and cashing customers out
- Enforce rules and disciplinary actions to student staff while complying with company policy and protocol.
Crew Member to Shift Manager
Wendy’s
Cincinnati , Ohio
02.2011 - 04.2012
- Trained and mentored new employees to maximize team performance.
- Excelled in every store position and regularly backed up front-line staff.
- Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Evaluated employee skills and knowledge regularly, providing hands-on training and mentoring to individuals with lagging skills.
- Regulated pricing, inventory count and supply during shift hours.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Education
High School Diploma -
Colerain High School
Cincinnati, OH05.2010
Some College (No Degree) - Business Administration And Management
Miami University
Hamilton, OHHigh School Diploma -
Butler Technology And Career Development Schools
Hamilton, OH05.2010
Skills
- Multi Unit Management
- Training and Development
- Flexible & Adaptable
- Critical thinking
- Product knowledgeable
- Business administration
- MS Office
- Detailed
- Planning
- Team Building
Accomplishments
- Increased sales by 10 % while reducing food costs by 2%,
- Collaborated with team of 13 in the development of A new store opening.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Staffing - Worked directly with Human Resources to streamline hiring and onboarding process
- Managed 6 store locations
- Coordinated/ Trained- New Store/ Remodeled Store Openings
Certification
- Serv Safe
- CPR
Timeline
General Manager/Multi-Unit Manager
Honeybaked Ham
10.2021 - Current
Multi-Unit General Manager
Gold Star /Tom & Chee
07.2016 - 10.2021
Assistant Dining Manager
Miami University Dining Services
04.2014 - 07.2016
Food Service Assistant
Miami University
09.2013 - 08.2014
Student Manager
Miami University
04.2012 - 08.2013
Crew Member to Shift Manager
Wendy’s
02.2011 - 04.2012
High School Diploma -
Colerain High School
Some College (No Degree) - Business Administration And Management
Miami University
High School Diploma -
Butler Technology And Career Development Schools
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