Ricky Waters
Smithville,GA
Summary
With a proven track record at Coats and Clark, I excel in operations management and team leadership, driving operational efficiency and enhancing productivity. My strategic approach to problem-solving and decision-making has led to significant performance improvements, fostering a culture of accountability and excellence across teams.
Overview
33
33
years of professional experience
Work History
Operations Manager
Coats and Clark
01.2024 - 01.2025
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods.
- Developed and maintained relationships with external vendors and suppliers.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed and reported on key performance metrics to senior management.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Facilitated smooth collaboration between departments through clear communication channels.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
- Implemented quality control systems to boost overall product consistency and reliability.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Distribution Manager
Coats and Clark
10.2020 - 01.2024
- Coordinated closely with customer service representatives to address any shipping or delivery issues promptly, improving overall customer satisfaction rates.
- Managed warehouse operations, ensuring proper storage and handling of products to maintain quality.
- Established clear communication channels with sales teams to improve coordination between departments, resulting in smoother workflows throughout the organization.
- Maintained accurate records of all incoming and outgoing shipments, ensuring proper documentation for regulatory compliance purposes.
- Developed strong relationships with vendors and suppliers to ensure timely deliveries and accurate inventory data.
- Optimized distribution processes by implementing efficient inventory management systems.
- Implemented safety protocols within the warehouse, reducing workplace incidents and maintaining compliance with OSHA regulations.
- Increased client retention by providing superior customer service.
- Conducted regular performance reviews for distribution staff, providing constructive feedback and setting goals for improvement.
- Built and maintained relationships with key suppliers and customers to support seamless operations.
- Implemented cross-training initiatives for employees, increasing overall productivity and operational efficiency within the department.
- Led a team of distribution staff, fostering a positive work environment and promoting professional growth.
- Developed and managed operating budget, meeting department goals.
- Collaborated with other managers to develop comprehensive logistics strategies that aligned with broader organizational goals.
- Collaborated with manufacturing and supply chain management.
- Developed and maintained knowledgeable and productive team of employees.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Tracked production and quality control systems to proactively identify deficiencies.
- Negotiated contracts with outside providers and rates for facility leases to minimize costs to company.
Production Supervisor
Coats and Clark
05.2013 - 10.2020
- Resolved issues quickly to maintain productivity goals.
- Oversaw employee training initiatives to ensure all team members were proficient in company procedures, safety regulations, and job-specific tasks.
- Established clear priorities and production quality standards.
- Managed team of 35 production associates, overseeing productive production processes and meeting all deadlines.
Production Coordinator
Coats and Clark
11.2010 - 04.2013
- Coordinated with production team to support productivity targets and deadline management.
- Ensured adherence to deadlines by overseeing and tracking task progression.
- Coordinated communication between departments, fostering a collaborative work environment.
- Streamlined workflow processes, enhancing overall team performance and output quality.
- Created and maintained detailed reports and schedules of all production tasks.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Managed daily operations on the production floor, maintaining a safe and organized workspace.
- Ensured timely delivery of projects by closely monitoring schedules and milestones.
- Oversaw quality control procedures throughout the production process to ensure consistent product outputs.
- Enhanced production efficiency by streamlining processes and optimizing workflows.
- Developed and maintained efficient production processes and procedures.
- Boosted team productivity, assigning tasks according to individual strengths and capabilities.
- Improved workplace safety by conducting regular audits and implementing updated safety protocols.
- Managed inventory effectively to prevent overstocking or shortages, maintaining optimal levels for uninterrupted production.
- Monitored production metrics to identify areas for improvement, implementing strategies to increase efficiency.
Operations Manager
Cooper Tire
09.2003 - 11.2009
- Directed employees to maintain alignment with organizational guidelines.
- Fostered a culture of ownership among employees, resulting in measurable productivity gains.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Coordinated logistics to maintain punctuality and precision in distribution.
Production Supervisor
Cooper Tire
03.1992 - 08.2003
- Swiftly addressed challenges to uphold efficiency targets.
- Designed and implemented strategic employee development sessions emphasizing adherence to corporate protocols, job accuracy, and workplace safety guidelines.
- Implemented effective prioritization for superior production quality.
- Directed operations of a 60-member production team to ensure timely completion of objectives.
Education
Business Management
Darton College
Albany, Georgia Lee County High School
Leesburg, Georgia 06.1983
Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Decision-making
- Operational efficiency
- Operations monitoring
Timeline
Operations Manager
Coats and Clark
01.2024 - 01.2025
Distribution Manager
Coats and Clark
10.2020 - 01.2024
Production Supervisor
Coats and Clark
05.2013 - 10.2020
Production Coordinator
Coats and Clark
11.2010 - 04.2013
Operations Manager
Cooper Tire
09.2003 - 11.2009
Production Supervisor
Cooper Tire
03.1992 - 08.2003
Business Management
Darton College
Lee County High School
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