Ricky Wilborn
West Helena,AR
Summary
Astute Instrument Technician with over [Number] years' experience repairing, maintaining, calibrating and installing industrial measuring and controlling instrumentation in the [Industry]. Technologically sophisticated with expert-level knowledge in [Area of expertise]. Critical and analytical-minded with sound decision-making skills. Subject matter expert in [Area of Expertise] with proven experience advising technologists and recommending courses of action as Instrument Technician. Assists teams in reviewing technical data and evaluating potential improvements. Well versed in [Software] and applicable hardware.
Overview
27
27
years of professional experience
Work History
Instrument Electrical Technician
Enviro Tech Chemical Services
Helena, AR
12.2018 - Current
- Conducted preventive maintenance and troubleshooting of metering instruments.
- Performed scheduled and planned installation and maintenance duties.
- Inspected systems, diagnosed problems and developed optimal solutions.
- Responded to problems with processing and production equipment and completed timely repairs.
Deputy Sheriff
Phillips County Sheriff Office
1804 MLK DR.
03.2012 - Current
- Patrolled designated areas in patrol vehicle and on foot to identify security and safety issues.
- Investigated incidents and crimes, collected evidence and recorded witness statements.
- Gathered information and evidence to assist in solving crimes.
- Provided public safety assistance at community events to maintain safe and secure environments.
- Monitored crowded public areas and events to mitigate risk and promote safety.
- Organized criminal documents such as logs, records, reports and agendas to streamline processing and improve traceability.
- Researched and analyzed crime statistics to maintain awareness and knowledge.
- Reduced criminal investigation lead time while initiating protocols for criminal violations.
- Maintained structure and security during court proceedings.
Service Manager
Walmart Supercenter
602 Shelia Dr
10.1996 - 11.2018
- Met with customers to discuss service needs and offer available solutions.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Guided techs on automotive repair, tool usage and equipment operation.
- Promoted brands of [Type] equipment, increasing sales [Number]% and maximizing overall revenue.
- Kept watchful eye on equipment inventories, optimizing work readiness and aligning supplies with specifications for each job.
- Monitored safety compliance to maintain strict standards and protect team members from harm.
- Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase productivity.
- Efficiently assisted service workers with problematic transactions to maintain customer satisfaction and quickly rectify issues.
- Oversaw implementation of [Type] and [Type] service campaigns.
- Evaluated final results to determine quality levels and isolate root causes of any identified faults.
Dairy Manager
Walmart Supercenter
602 Sheila Dr.
10.1996 - 11.2018
- Restocked cases with new merchandise and removed expired items for proper disposal.
- Answered questions from customers and discussed new products placed in dairy cases.
- Checked department signage and confirmed proper pricing, making sure sale items accurate.
- Delegated tasks and gave direction to team of [Number] employees within dairy department.
- Worked closely with employees to improve practices, techniques and safety choices, optimizing performance and minimizing waste.
- Enforced strong safety and environmental protections to support habitats while preventing harm to employees or consumers.
- Established schedules and assigned work tasks to individual team members based on strengths, knowledge and availability to meet business, plant and customer demands.
- Monitored workers to check adherence to safety regulations, issuing warnings or disciplinary actions to violators.
- Wrote and improved SOPs to maintain consistency across shifts and work areas.
Meat Cutter
Wal-Mart Supercenter
602 Shelia Dr,
10.1996 - 11.2018
- Cut, trimmed and ground meats such as beef, pork and poultry to prepare for packaging and sale.
- Cut meats to customer specifications and answered questions about specialty products.
- Verified proper inventory levels, product quality and freshness to prevent sale of spoiled products.
- Maintained and stocked display cases by transporting wrapped products from work area or cooler to display cases.
- Performed meat inspections and checked temperature environment to maximize food safety.
- Used boning knife, skewers and twine to shape, lace and tie roasts.
- Prepared poultry by cleaning, cutting and discarding inedible parts.
- Adhere to safety and cleanliness standards and maintained equipment.
- Increased efficiency throughout business methodology and eliminated merchandise waste by updating production procedures.
Education
Proficient Cert in HVAC And Advanced Manufacturing -
Phillips County Community College
Helena, AR12.2021
High School Diploma -
Central High School Helena Arkansas
West Helena, AR05.1987
Skills
- Electric Motors
- Equipment Commissioning
- Performing Maintenance Procedures
- Instrument Design
- Cable Cutters
- Terminating Cables
- Industrial Control Troubleshooting
- Electronic Components
- Electrical Fault Tracing
- Wire Running
- Hand and Power Tool Operation
- Firearms Training
- Safe Driving
- Traffic Stops
- Adult Detention
- Incident Investigation
- Court Proceedings
- Disabled Vehicle Removal
- Medical Emergency Response
- Safety and Security
- Community Relations
- Subpoena Delivery
- Emergency Situations
- Property Patrol
- Commercial Property
- Complainant Support
- Law Enforcement
- Incident Response
- Street Patrol
- Physical Restraint
- Foot Pursuit
- Issue Citations
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Instrument Electrical Technician
Enviro Tech Chemical Services
12.2018 - Current
Deputy Sheriff
Phillips County Sheriff Office
03.2012 - Current
Service Manager
Walmart Supercenter
10.1996 - 11.2018
Dairy Manager
Walmart Supercenter
10.1996 - 11.2018
Meat Cutter
Wal-Mart Supercenter
10.1996 - 11.2018
Proficient Cert in HVAC And Advanced Manufacturing -
Phillips County Community College
High School Diploma -
Central High School Helena Arkansas
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