Ricky Wilder
Duncanville
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Etech Global Services Inc
09.2024 - 04.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
DPS
Centex ARC
01.2023 - 03.2025
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Organized and detail-oriented with a strong work ethic.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Developed and maintained courteous and effective working relationships.
- Paid attention to detail while completing assignments.
Kitchen Staff
star concessions
04.2024 - 08.2024
- Prepared and cooked a variety of dishes according to recipes, quality standards, and presentation guidelines
- Maintained cleanliness and sanitation of work areas, equipment, and utensils to ensure compliance with food safety regulations
- Collaborated with team members to ensure smooth operation during peak hours
- Followed proper food handling procedures to minimize waste and maintain freshness
- Operated kitchen equipment such as grills, fryers, ovens, etc. in a safe manner
- Adhered to portion control guidelines to minimize food costs while ensuring customer satisfaction
- Maintained a clean and organized workspace throughout the shift for efficient workflow
Cashier/Sales Associate
Ross Dress For Less
10.2023 - 08.2024
- I handle customers merchandise as well as check customers out in a fast pace environment
- I worked the sales floors to ensure all merchandise are placed on the floor for guest to shop
- I make sure price tags are accurate and updated
- I make sure the store is clean and organized for a safe and easy shopping
Server
Razzoo's Cajun Cafe
03.2023 - 11.2023
- FOH Team Member
Collections Agent
Duncan Solutions, A Navient Company
03.2021 - 09.2023
- Collect payments from customers and also help customers with payment arrangements while conducting great customer service.
FOH Team Member
Chick-fil-A Restaurants
09.2022 - 03.2023
- FOH team member
- Cashier
- Bag Food
- Drive Thru
- Customer service
Adjuster Assistant
Allstate Insurance
08.2020 - 11.2020
- I provided Great customer service to my clients while Scheduling Appointments and answering emails along with inbound calls.
- I also placed outbound calls to customers. I was trained and learned the system in a week.
- Keeping my work space neat and clean
- Making sure my clients are satisfied and comfortable with there appointments
Dispatcher/Customer Service
Platinum Parking/Childrens Hospital
08.2018 - 08.2019
- Helping families receive the best customer service while exiting out of a garage at a fast pace.
Cabin Cleaner
Dfw Airport
02.2013 - 07.2014
- Making sure that the arriving and departing airplanes are clean and restocked for the next flight
- Directing customers to their destination if lost confused
- Giving great customer service to all Customers
Education
Associate Degree in Business - Business
Post University
Waterbury, CT05-2026
Skills
- Call Center (6 years)
- Hospital experience
- Warehouse experience
- Caregiver
- Order Picking
- Cash register
- Customer Care (6 years)
- Data Entry
- Microsoft Word
- Customer service
- Research
- Cleaning Experience (8 years)
- Microsoft Excel
- Restaurant experience
- Accounts receivable
- Sales
- Financial services
- Hospital Experience (2 years)
- Hospitality
- Customer Service (9 years)
- Serving
- RF scanner
- Microsoft Office
- Order Picker
- Cash handling
- CSR
- SharePoint
- Customer Support (3 years)
- Active listening
- Problem resolution
- Relationship building
- Call center experience
- Computer proficiency
- Client relations
- Customer satisfaction measurement
- Professional telephone demeanor
- Microsoft outlook
- Call management
- Appointment scheduling
- Microsoft PowerPoint
- Data collection
- Building rapport
Timeline
Customer Service Representative
Etech Global Services Inc
09.2024 - 04.2025
Kitchen Staff
star concessions
04.2024 - 08.2024
Cashier/Sales Associate
Ross Dress For Less
10.2023 - 08.2024
Server
Razzoo's Cajun Cafe
03.2023 - 11.2023
DPS
Centex ARC
01.2023 - 03.2025
FOH Team Member
Chick-fil-A Restaurants
09.2022 - 03.2023
Collections Agent
Duncan Solutions, A Navient Company
03.2021 - 09.2023
Adjuster Assistant
Allstate Insurance
08.2020 - 11.2020
Dispatcher/Customer Service
Platinum Parking/Childrens Hospital
08.2018 - 08.2019
Cabin Cleaner
Dfw Airport
02.2013 - 07.2014
Associate Degree in Business - Business
Post University