Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ricky Williams

Plano,Texas

Summary

Loan originator with experience counseling customers, pre-qualifying and leading throughout lending activities. Dedicated team player when working with colleagues and clients to smoothly complete borrowing process and maintain peak customer service levels. Expertise in all loan laws and regulations.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Notary Signing Agent

Self Employed Web
Plano, Texas
03.2021 - Current
  • Performed notarizations for loan documents, affidavits, and other legal documents.
  • Prepared and checked loan packages to ensure accuracy of all required signatures.
  • Verified client identity through government-issued identification cards.
  • Provided explanations of legal documentation to clients prior to notarization.
  • Ensured that all necessary forms were signed in the presence of a Notary Public.

Loan Originator

US mortgage Lenders
Plano, Texas
01.2020 - Current
  • Reviewed loan applications, analyzed credit reports and calculated financial ratios to determine borrower eligibility.
  • Developed relationships with real estate agents, builders, attorneys and other professionals involved in the mortgage industry.
  • Negotiated terms of loans with customers, such as interest rate and repayment schedule.
  • Explained various types of loan products available to customers based on their needs and financial situation.
  • Assisted borrowers through the entire loan process from application to closing.
  • Maintained current knowledge of federal regulations regarding residential lending practices.
  • Provided guidance on loan qualification criteria to potential borrowers.
  • Analyzed customer's income and debt levels to determine maximum affordability for a mortgage product.
  • Conducted regular follow-up calls with clients throughout the mortgage process to ensure timely completion of documents or steps needed for approval or closing.

Customer Service Representative

JPMorgan Chase
Dallas , Texas
01.2011 - 01.2017
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Used proven techniques to de-escalate angry customers during telephone interactions.

Education

BBA -

Northwood University
Cedar Hill, TX

Skills

  • Document Preparation
  • Document Verification
  • Document Review
  • Documentation skills
  • Excellent Communication
  • Analytical Skills

Certification

  • NMLS 2176868

Timeline

Notary Signing Agent

Self Employed Web
03.2021 - Current

Loan Originator

US mortgage Lenders
01.2020 - Current

Customer Service Representative

JPMorgan Chase
01.2011 - 01.2017

BBA -

Northwood University

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Ricky Williams