Ricky Williams
Palos Hills,IL
Summary
Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions.
Overview
6
6
years of professional experience
Work History
Sit Down Clamp Driver
Ryder Logistics
09.2023 - 06.2024
- Expedited order fulfillment by skillfully navigating clamp trucks through tight spaces and high shelves.
- Helped train new employees on the safe and effective usage of Clamp Trucks within daily warehouse activities.
- Promoted a positive work environment, displaying professionalism and dedication in all aspects of Clamp Truck Driver responsibilities.
- Enhanced teamwork among warehouse staff, coordinating clamp truck operations to optimize workflow.
- Assisted in inventory management by utilizing clamp trucks for proper storage and retrieval of goods.
Forklift Operator
Bolthouse
08.2022 - 08.2023
- Unloaded incoming items from trucks and rail cars and transported materials to staging area.
- Communicated with supervisor and other warehouse staff to coordinate work.
- Transported material to correct locations and documented inventory changes.
- Tracked materials moved for stocking purposes and to complete logs for management.
Cashier
Walmart
10.2019 - 04.2021
- Accepted cash and credit card payments, issued receipts and provided change.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Reconciled transactions at end of shift using appropriate forms and reports to verify accuracy of transactions.
- Greeted customers and answered any questions they had about the store's products and services.
- Processed returns and exchanges of merchandise in accordance with store policies.
Cashier
McDonald's Restaurant
08.2018 - 10.2020
- Verified customer identification for credit card purchases over certain amounts.
- Balanced receipts with sales at end of shift to ensure accuracy of transactions.
- Processed payments from customers using both cash and credit cards.
- Greeted customers in a friendly manner and answered their questions professionally.
- Handled customer complaints in a professional manner and resolved issues quickly.
- Operated cash register or POS system to receive payment by cash, check and credit card.
Education
Associate of Arts - Computer Science
Moraine Valley Community College
Palos Hills, IL08.2025
Skills
- Customer Service-Oriented
- Work Planning and Prioritization
- Certified Forklift Operator
- Problem-Solving
- Customer-Focused
- Documentation
Timeline
Sit Down Clamp Driver
Ryder Logistics
09.2023 - 06.2024
Forklift Operator
Bolthouse
08.2022 - 08.2023
Cashier
Walmart
10.2019 - 04.2021
Cashier
McDonald's Restaurant
08.2018 - 10.2020
Associate of Arts - Computer Science
Moraine Valley Community College