Ricky Wilson
Eagle Lake,FL
Summary
Results-oriented Support Manager offering 18 years experience in field. History of implementing successful improvements to department and leading changes by example. Industry expert with creative strategies for high-volume support ticket management.
Overview
23
23
years of professional experience
Work History
Fleet Support Manager / Special Projects
Synergy Equipment
12.2022 - Current
- Enhanced customer satisfaction by effectively resolving support tickets and addressing concerns.
- Streamlined support processes for increased efficiency and improved response times.
- Developed a comprehensive training program, leading to a more knowledgeable and effective support team.
- Implemented performance metrics, resulting in continuous improvement of the support team''s capabilities.
- Ensuring all non-rental fleet is in good working order and all inspections and permits are up to DOT standards.
- all new trucks outfitted with the tracking system, cameras, any modifications needed, and all safety equipment needed to make the unit ready to send out to the assigned branches.
- Pre-Delivery Inspections of Dewatering pumps and installation of all GPS and tracking software and hardware.
Division Parts Manager/ Special Projects
Synergy Equipment
12.2020 - 12.2022
- Increased efficiency in the parts department by implementing an improved inventory management system.
- Streamlined the ordering process for faster and more accurate deliveries, resulting in higher customer satisfaction.
- Developed strong relationships with suppliers to negotiate better pricing, ultimately reducing costs for the company.
- Managed a team of technicians, providing training and support to improve their performance and productivity.
- Build one-off Brackets, wire harnesses, and machines so that they could be sent off to mass produce at our Fabrication shops to modify our current fleet.
Corporate Pump Special Projects/ Parts Procurement
Synergy Equipment
04.2019 - 12.2020
- Enhanced inventory management by streamlining ordering processes and implementing automated tracking systems.
- Secured cost savings for the company by negotiating with suppliers and securing discounts on bulk orders.
- Minimized order lead times through building strong relationships with key vendors, ensuring timely delivery of parts.
- Improved warehouse organization by developing a system to accurately track and locate parts within the facility.
- Setting up new hire computers, phones, and network systems
- Develop POs, reporting, and SOPs for the pump division
- Monitor all transfers and part orders, as well as find and shop new vendors.
- Oversee telematics system on all our pumps. counts.
Service Manager
Synergy Equipment
12.2017 - 04.2019
- Improved customer satisfaction by implementing streamlined service processes and staff training programs.
- Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Implemented inventory management systems to reduce costs and increase efficiency in the service department.
- Ensured that the delivery fleet was well maintained, with routine preventative maintenance to ensure a proper delivery fleet Stayed in good working order.
Service Manager
Ahern Rentals
12.2016 - 12.2017
- Improved customer satisfaction by implementing streamlined service processes and staff training programs.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Developed strong relationships with vendors and suppliers, resulting in improved product support and better pricing for customers.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
- Continuously reviewed service offerings to identify areas for improvement or expansion based on market trends or customer feedback.
- Coordinated cross-departmental efforts to address complex customer issues, facilitating better communication and collaboration between teams.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Negotiated with vendors to secure best prices for parts and supplies.
Lead Shop Mechanic
Global Pump
12.2015 - 12.2016
- Improved shop efficiency by implementing preventive maintenance programs for equipment.
- Enhanced customer satisfaction by providing timely and accurate repairs on various types of machinery.
- Maintained a safe working environment by adhering to safety protocols and regulations.
- Streamlined repair processes, resulting in reduced downtime for customers'' equipment.
- Collaborated with team members to diagnose complex mechanical issues and develop effective solutions.
- Continuously updated technical knowledge through regular training sessions and industry certifications, ensuring up-to-date expertise in relevant technologies.
- Promoted a positive work atmosphere through effective teamwork and open communication among colleagues, fostering increased morale and productivity levels within the shop environment.
- Operate heavy equipment, set up and maintain the 6s program in the yard and pump organization.
Second Shift Maintenance Manager
All Tech Temp
11.2013 - 07.2014
- Improved equipment reliability by implementing a preventive maintenance program and managing repair schedules.
- Reduced downtime by efficiently overseeing the maintenance team and prioritizing tasks according to urgency.
- Enhanced safety standards through regular inspections, staff training, and adherence to OSHA guidelines.
- Managed a team of technicians, providing guidance and support for skill development and performance improvement.
- Ensured compliance with all applicable regulations through diligent record-keeping, reporting practices, and regular audits.
- Promoted a culture of continuous improvement within the maintenance team by encouraging open communication, problem-solving initiatives, and employee engagement activities.
- Delegated tasks to carefully selected employees in alignment with resource management goals.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Controlled resources and assets for department activities to comply with industry standards and government and FDOT regulations.
Owner/ Operator
Wilsons Mobile Marine
07.2006 - 09.2012
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
- Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
- Maximized revenue by identifying new market opportunities and implementing targeted sales strategies.
- Developed long-term strategic goals for the business based on market trends analysis.
- Maintained consistent work levels by establishing large customer base and continuous pipeline of deliveries.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
United States Marine Corp Combat Veteran
United States Marine Corp
06.2001 - 07.2006
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- 4-time Expert Marksman
- Combat lifesaver
- Expert Land Navigator
Education
Associate of Arts - General Business
Polk State College
Winter Haven, FLUnited States Marine Corp
Forklift Operator -
JJ Keller And Associates
07.2012
Front-end Loader Crown Inspection Services -
Crown Inspection Services
01.2012
Certification - Marine Mechanics Certificate
Marine Mechanics Institute
Orlando12.2007
Skills
- Continuous Improvement
- Employee Development
- Leading Team Meetings
- Records Management
- Policy Enforcement
- Problem-Solving
- Budget Management
- Customer Service
- Policy Development
- Industry Expertise
- Regulatory Compliance
- Business Process Support
- Process Design
- Quality Assurance
- Technical Support
- Project Management
- Training and Mentoring
- Office Administration
- Support Services
- Technical Support Expertise
- Excellent Communication
- Team Leadership
- Decision Making
- Performance Metrics
- Process Improvement
- Strategic Planning
Timeline
Fleet Support Manager / Special Projects
Synergy Equipment
12.2022 - Current
Division Parts Manager/ Special Projects
Synergy Equipment
12.2020 - 12.2022
Corporate Pump Special Projects/ Parts Procurement
Synergy Equipment
04.2019 - 12.2020
Service Manager
Synergy Equipment
12.2017 - 04.2019
Service Manager
Ahern Rentals
12.2016 - 12.2017
Lead Shop Mechanic
Global Pump
12.2015 - 12.2016
Second Shift Maintenance Manager
All Tech Temp
11.2013 - 07.2014
Owner/ Operator
Wilsons Mobile Marine
07.2006 - 09.2012
United States Marine Corp Combat Veteran
United States Marine Corp
06.2001 - 07.2006
Associate of Arts - General Business
Polk State College
United States Marine Corp
Forklift Operator -
JJ Keller And Associates
Front-end Loader Crown Inspection Services -
Crown Inspection Services
Certification - Marine Mechanics Certificate
Marine Mechanics Institute
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