Ricky Woo
Anaheim,CA
Summary
Strategic Business Account Manager with 8 years of Business-to-Business experience and 12 years of leadership and management expertise. Consistently delivers exceptional results and establishes a strong personal brand, both as an individual contributor and in leadership positions. Demonstrates a key strength in building and nurturing client relationships, striving to become a trusted advisor.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Principal Solution Architect Manager
Verizon Wireless
2021.10 - Current
- Align with a sales team of Directors, Associate Directors, and Account Managers, to help understand clientele technology landscape and offer solutions around Security, Mobility, Professional Managed Services, and IT.
- Conducted comprehensive assessments of existing IT and mobility infrastructures, identifying areas for improvement and potential security risks.
- Drove customer satisfaction through the successful implementations of scalable, reliable solutions tailored to meet unique business challenges and objectives.
- Collaborated with cross-functional teams in sales, IT, & operations to deliver high-quality solutions that met client goals and requirements.
- Managed vendor relationships to ensure timely delivery of hardware, software, and support services at competitive pricing levels.
- Mentored junior architects and account managers, fostering a culture of continuous learning and innovation.
Business Account Manager
Verizon Wireless
2019.09 - 2021.10
- Established relationships and trust with clients through honest communication and prompt resolution of issues.
- Collaborated with clients to strategically develop solutions to solve for deficiencies in their daily activities
- Uncover challenges through open conversation and identified paths for resolution
- Managed complex sales cycles for new and existing clientele, resulting in increased revenue generation
- Led enterprise in expanding portfolio of clients from existing base and new acquisitions.
- Expanded from 1 territory to become the trusted advisor in 3 territories in North Orange County
- Successful implementation of large single projects such as a $140k contract on a single new acquisition client and $200k expansion of an existing client
SMB Specialist
Verizon Wireless
2017.01 - 2019.09
- Cultivated an SMB culture with retail partners that sustained throughout 3 General Manager's and 9 Solutions Manager's
- Led the Pacific Market in Net and Gross Adds in 2017 and 2018
- Identified specific needs for each employee in order to find success in their daily sales activities
- Built trust around the process of identifying potential business leads versus future growth potential
- Created a SMB minded brand for Brea that drew the desire to be involved within all representatives and management
Manager
Verizon Wireless
2007.07 - 2017.01
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Develop, assign and monitor sales goals for retail personnel and provide ongoing training to keep employees informed of new products, services and procedures.
- Develop, train and coach sales team to produce desired high performance results.
- Identify and implement customer retention tools for retail store. Ensure that customers and prospective customers are treated with the highest levels of courtesy and professionalism.
- Remain current on all wireless products and services, industry and competitive trends, and reinforce findings with the team.
Sales Consultant
Verizon Wireless
2004.10 - 2007.07
- Consult with customers to understand their needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Contributed to a positive work environment by supporting fellow Sales Consultants in achieving their individual goals and targets.
- Exceeded quota expectations consistently with effective funnel management and honesty.
Education
Bachelor of Arts - Sociology
Cal State University of Fullerton
Fullerton, CA06.2006
Skills
- Network Architecture
- Cybersecurity best practices
- Business solutions
- Technical Project Management
- Problem-Solving
- Time Management
- Business Analysis
- Attention to Detail
- Critical Thinking
- Relationship Building
Certification
- VBG Adv. Communications VoIP
- VBG Connectivity Business Internet 4G/5G
- CompTIA Security+ Prep Basics
- CompTIA A+ Cert Prep Basics
- CompTIA A+ Cert Prep Understanding Networks
- Effective Leadership - Franklin Covey
Projects
$35M Architect Design Firm - $150k generated revenue
- Fulfilled need to make in office experience available anywhere in a seamless manner.
- Eliminated soft cost of IT involvement for connection issues with existing VPN with NetMotion.
- Successfully established connections for 200 remote workers within weeks during pandemic.
$12M Equipment Rental and Construction Company - $90k revenue generated
- Looking to future proof office and field communications and integrate SalesForce.
- Updated phone system to unified platform and reduced support downtime by 60%.
- Implemented full UCaaS (VoIP + Call Center) with SalesForce integration.
$4M Community Outreach and Environmental Health - $100k revenue generated
- Environmental/Community goal to refresh Air Quality Monitoring in 70 locations
- Environmental/Community goal to install 60 EV Charging stations throughout 55 counties across California
Timeline
Principal Solution Architect Manager
Verizon Wireless
2021.10 - Current
Business Account Manager
Verizon Wireless
2019.09 - 2021.10
SMB Specialist
Verizon Wireless
2017.01 - 2019.09
Manager
Verizon Wireless
2007.07 - 2017.01
Sales Consultant
Verizon Wireless
2004.10 - 2007.07
Bachelor of Arts - Sociology
Cal State University of Fullerton
- VBG Adv. Communications VoIP
- VBG Connectivity Business Internet 4G/5G
- CompTIA Security+ Prep Basics
- CompTIA A+ Cert Prep Basics
- CompTIA A+ Cert Prep Understanding Networks
- Effective Leadership - Franklin Covey
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