Ricky Zaccheo
Jacksonville
Summary
Accomplished Plant Manager with a proven track record at Preferred Materials Inc, enhancing production efficiency and reducing costs through strategic process improvements and waste reduction. Skilled in operations management and project management, I excel in fostering team productivity and ensuring environmental compliance. My leadership is marked by a commitment to safety and quality control, driving significant enhancements in plant performance and product quality.
Overview
2020
2020
years of professional experience
Work History
Plant Manager
Preferred Materials Inc
- Increased production efficiency by optimizing plant layout and implementing process improvements.
- Reduced costs by eliminating materials waste and unnecessary labor hours.
- Directed employees and related programs to maximize team productivity and facility output.
- Provided direction and leadership to all levels of employees and managers.
- Monitored and evaluated plant performance to identify areas for improvement and take corrective measures.
- Maximized plant safety through proactive strategies and well-structured training.
- Created plant policies and procedures for safe and productive operations.
- Maintained quality of product with robust inspections and assessment team.
- Implemented quality control measures to reduce defect rates and enhance product quality consistently.
- Established positive relationships with suppliers to obtain timely deliveries of materials and products.
Customer Service Representative Team Lead
Gentelmans Ice
06.2015 - 12.2019
- Provided ongoing support to team members through mentoring, coaching, and skill development sessions.
- Boosted morale within the team by organizing engaging team-building activities and encouraging open communication among peers.
- Managed escalated customer issues, ensuring swift resolution and maintaining positive relationships with clients.
- Conducted regular performance evaluations, setting clear expectations and providing constructive feedback to support professional growth.
- Monitored team metrics, identifying opportunities for improvement and implementing targeted coaching plans.
- Assisted in recruiting new hires for the customer service department, conducting interviews and making hiring recommendations.
- Reduced average handle time by providing ongoing coaching on efficient call handling techniques.
- Led weekly team meetings to discuss performance goals, share best practices, and maintain open communication among team members.
- Streamlined team efficiency by implementing new procedures for handling customer requests.
- Collaborated with cross-functional departments to resolve complex customer issues in a timely manner.
- Increased first call resolution rates, reducing the need for follow-up calls and improving customer satisfaction.
- Served as a liaison between management and staff, effectively communicating updates on company policies and procedures.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
Automotive Service Advisor
Tire Kingdom
12.2010 - 09.2014
- Enhanced customer satisfaction by providing personalized automotive service recommendations based on vehicle diagnostics and maintenance history.
- Facilitated communication between customers, technicians, and other dealership departments to ensure a seamless service experience for all parties involved.
- Collaborated with automotive technicians to accurately diagnose vehicle issues and prioritize necessary repairs.
- Continuously updated personal knowledge of industry trends, new technologies, and best practices to provide the most accurate advice to customers.
- Resolved customer complaints with empathy and professionalism, ensuring repeat business and positive word-of-mouth referrals.
- Exceeded monthly revenue targets by promoting additional services such as extended warranties or maintenance packages during consultations with clients.
- Increased sales of parts and accessories through thorough knowledge of available products and persuasive upselling techniques.
- Conducted regular follow-ups with satisfied customers to encourage loyalty, repeat business, and referral opportunities from their personal networks.
- Streamlined appointment scheduling processes for improved efficiency and increased daily service appointments.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Maintained a clean, organized, and professional service department environment that reflected positively on the dealership''s image and reputation.
- Developed strong rapport with customers by maintaining detailed records of their vehicles'' service history and proactively following up on upcoming maintenance needs.
- Assisted in inventory management, ordering necessary parts, and tracking backordered items to maintain optimal stock levels.
- Organized workflow among service department staff to ensure timely completion of repairs while minimizing wait times for customers.
- Reduced average repair times by implementing process improvements that enhanced overall operational efficiency within the service department.
- Explained estimates and determined repair timelines to manage customer expectations.
- Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
- Coordinated with parts department to determine availability of necessary components.
- Analyzed vehicle data using advanced diagnostic equipment.
- Read and followed technical documentation to complete accurate repairs.
Automotive Service Advisor Assistant
Stuart Lincoln Mercury
03.2000 - 03.2010
- Provided exceptional customer service, resulting in high levels of satisfaction and referrals from clients.
- Proactively identified potential vehicle problems during routine maintenance checks, preventing costly future repairs for customers.
- Coordinated warranty claims for customers, ensuring timely processing and reimbursement.
- Supported Service Advisor with daily tasks, ensuring smooth operations within the service department.
- Performed quality control inspections on completed work orders before returning vehicles to customers, ensuring all repairs met high standards of excellence.
- Contributed to a positive workplace environment through teamwork and collaboration with colleagues.
- Increased sales of additional services by effectively presenting options tailored to each customer''s specific needs.
- Assisted technicians with diagnosing vehicle issues, expediting repair times and improving overall productivity.
- Kept an organized workspace to improve workflow efficiency within the service department.
- Assisted in increasing service department efficiency by effectively scheduling appointments and managing workloads.
- Improved customer satisfaction by promptly addressing concerns and providing solutions to any issues.
- Collaborated with sales team to ensure seamless transition between purchase process and after-sales support services.
- Organized service records for easy access, streamlining the retrieval of information when needed.
- Enhanced communication between technicians and customers by clearly explaining technical information in understandable terms.
- Developed strong relationships with clients, leading to increased customer loyalty and repeat business.
- Handled difficult customer situations with professionalism and empathy, resolving conflicts while maintaining a positive relationship with the client.
- Participated in ongoing training programs, staying current on industry trends and best practices for automotive servicing.
- Repaired and replaced worn and damaged components.
- Repaired brake, exhaust, electrical and other systems for domestic automotive brands.
- Checked brake systems and determined need of pad replacement, disc turning or other maintenance requirements.
- Read and followed technical documentation to complete accurate repairs.
- Analyzed vehicle data using advanced diagnostic equipment.
- Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
- Investigated customer complaints to identify cause of malfunctions.
- Serviced air conditioning systems, changed and topped off fluids and completed maintenance inspections.
- Explained estimates and determined repair timelines to manage customer expectations.
- Coordinated with parts department to determine availability of necessary components.
- Tore down, repaired and rebuilt faulty assemblies such as power systems, steering systems and linkages.
- Utilized special alignment equipment and wheel-balancing machines to align wheels, axles, frames and steering mechanisms of automobiles.
- Tuned automotive systems and components to optimize functionality and prolong life of each piece.
Education
Certified Batch Plant Operator Florida State - DOT Roads And Bridge
ICI Inspectors
Jacksonville, FL08.2022
Automotive Service Technician - Automotive Mechanics
Indian River State College
Ft. Pierce, FL09.2001
Basic Fire And Life Support - Fire Sciece
Indian River State College
Ft. Pierce, FL12.1999
Skills
- Plant and warehouse operations
- Project management
- Operations management
- Production planning
- Safety management
- Facility management
- Scheduling
- Work delegation
- Six sigma expertise
- Waste reduction
- Environmental sustainability
- Environmental compliance
- Regulatory compliance
- Six sigma
- Safety assessment
- Plant maintenance
- Troubleshooting skills
- Forklift operation
- Quality control management
- Workflow management
- Equipment operation
- Inventory oversight
- Safety protocols
- Employee hiring
- Material handling expert
- Production problem resolution
- OSHA regulations
- Quality assurance
- Inventory and stocking
- Equipment installation
- New employee hiring
- Maintenance inspections
Timeline
Customer Service Representative Team Lead
Gentelmans Ice
06.2015 - 12.2019
Automotive Service Advisor
Tire Kingdom
12.2010 - 09.2014
Automotive Service Advisor Assistant
Stuart Lincoln Mercury
03.2000 - 03.2010
Plant Manager
Preferred Materials Inc
Certified Batch Plant Operator Florida State - DOT Roads And Bridge
ICI Inspectors
Automotive Service Technician - Automotive Mechanics
Indian River State College
Basic Fire And Life Support - Fire Sciece
Indian River State College
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