Ricky A. Carlock
Escondido,CA
Summary
Highly motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Mechanic
Dugan Enterprises
Oceanside, California
12.2023 - Current
- Performed routine maintenance on various types of vehicles and machinery.
- Collaborated with team members to streamline repair processes and improve efficiency.
- Adhered to safety regulations while working in a fast-paced shop environment.
- Repaired or replaced worn parts such as brake pads and wheel bearings using hand tools and power tools.
- Assisted fellow mechanics when necessary during complex repairs.
- Organized tools and supplies neatly within the workspace for easy access during maintenance tasks.
- Monitored shop equipment to maintain safe working condition.
- Identified additional needed repairs by conducting visual inspections of the vehicle's interior and exterior.
- Ensured safety protocols were followed while working on vehicles.
- Tested components with appropriate instruments to ensure proper operation.
- Improved function of engines by replacing spark plugs, fuel filters and defective sensors.
- Reviewed brakes and assessed whether pads needed replacement, discs should be turned or other service requirements.
Certified Technician
Valvoline Instant Oil
Menifee, CA
05.2023 - 12.2023
- Performed preventive maintenance tasks, such as oil changes and tire rotations, on vehicles.
- Repaired vehicle components according to manufacturer specifications.
- Analyzed customer complaints and identified root cause of problems.
- Tested electrical systems including wiring harnesses, relays, switches, and sensors.
- Replaced worn or defective parts with new components or rebuilt parts.
- Communicated regularly with customers regarding the status of their repairs and maintenance work being done on their vehicles.
- Maintained a clean and organized workspace in order to efficiently complete repairs in a timely manner.
- Dealt with 40 customers daily regarding customer complaints, troubleshooting issues and purchase recommendations.
- Followed safety practices to safeguard against injury and damage to property.
- Managed quality control and maintained high level of customer satisfaction.
- Participated in training to maintain technical expertise and proficiency on applicable equipment.
- Adhered to applicable regulations, policies and procedures for health, safety and environmental compliance.
- Managed workflow and productivity of lower-level technicians to keep projects on task.
- Used bolts, rivets and screws to fasten parts.
- Inspected and validated repairs before delivery.
- Maintained test equipment to safety standards to drive process integrity and data validity.
- Trained customers on proper operation, maintenance, and safety of newly installed equipment.
Server
Olive Garden Restaurant
Escondido, Ca.
02.2021 - 05.2023
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Stayed informed about daily specials, new menu items, promotions.
- Provided exceptional service to high volume of daily customers.
- Upheld high standards of sanitation in accordance with health department regulations.
Restaurant Busser
Outback Steakhouse
San Diego, CA
01.2018 - 02.2021
- Greeted customers and provided menus; took beverage orders and delivered drinks.
- Reset tables in a timely manner with clean silverware, napkins and condiments.
- Swept floors and removed garbage from dining area.
- Assisted servers by refilling beverages, clearing dishes, carrying trays and delivering food items to the table.
- Performed opening duties including setting up side stations for service staff.
- Maintained cleanliness of work station throughout shift; wiped down counters, tables and chairs.
- Assisted with restocking supplies such as straws, cups, plates and utensils.
- Verified that all guests had been served before leaving their table after the meal was completed.
- Communicated with kitchen staff regarding any special orders or requests from guests.
- Inspected restaurant prior to opening for cleanliness and proper set-up of tables, chairs and booths.
- Delivered excellent customer service by being friendly and accommodating guest needs.
- Replenished condiments when necessary; filled salt shakers and pepper mills.
- Cleaned spills immediately using appropriate cleaning solutions ensuring safety protocols were followed.
- Cleared tables to maintain high turnover rate and minimize wait times.
- Cleared, cleaned and sanitized booth and chair cushions and tables.
- Carried food, dishes, trays or silverware from kitchens or supply departments to serving counters.
- Swept, mopped and removed debris from dining room floors.
- Transported filled bus tubs to kitchen dishwashing area.
- Expedited food to tables to assist servers during busy periods.
Education
Some College (No Degree) - Automotive Mechanics
Mount San Jacinto Junior College
San Jacinto, CASkills
- Customer Service Experience
- Environmental Compliance
- System Troubleshooting
- Component Replacement
- Brake inspection
- Preventive maintenance
- Vehicle inspection
- Quality control
- Team collaboration
- Customer service
- Order accuracy
- Customer relationship management
- Problem solving
- Time management
- Communication effectiveness
Timeline
Mechanic
Dugan Enterprises
12.2023 - Current
Certified Technician
Valvoline Instant Oil
05.2023 - 12.2023
Server
Olive Garden Restaurant
02.2021 - 05.2023
Restaurant Busser
Outback Steakhouse
01.2018 - 02.2021
Some College (No Degree) - Automotive Mechanics
Mount San Jacinto Junior College