Summary
Overview
Work History
Education
Skills
Timeline
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Rickyah Maynard

San Antonio

Summary

Driven professional with a robust background in the US Army and hospitality, skilled in fostering strong relationships and providing exceptional IT and customer support. Excelled in troubleshooting, enhancing IT efficiency, and elevating guest experiences at Red Lobster. Adept in infection control and relationship management, demonstrating superior attention to detail and a results-driven approach to meeting client needs. Licensed Esthetician certified in permanent cosmetic procedures. Experience includes skin care facials, waxing, peels, acne treatments and microdermabrasion.

Overview

5
5
years of professional experience

Work History

Military

US Army
07.2020 - Current
  • Remained current with training and sought new training opportunities to further personal growth.
  • Created help desk tickets, troubleshot and resolved desktop issues.
  • Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
  • Established strong working relationships with colleagues, fostering a collaborative environment that enhanced IT support delivery and efficiency.

Host

Red Lobster
09.2022 - 01.2023
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.

Education

Esthiology-750 Hours -

Aveda Arts And Sciences Institute
San Antonio, TX
02.2024

Bachelor Of Science - Cybersecurity

American Public University System
Charles Town, WV

Skills

  • Extractions and pore cleansing
  • Skincare product knowledge
  • Customized skincare plans
  • Sanitization
  • Spa retail sales
  • Eyebrow shaping and tinting
  • State licensed esthetician
  • Infection Control
  • Excellent team player
  • Relationship building and management
  • Superior attention to detail
  • Client Needs Assessment
  • Problem solving
  • Excellent communication
  • Multitasking Abilities

Timeline

Host

Red Lobster
09.2022 - 01.2023

Military

US Army
07.2020 - Current

Esthiology-750 Hours -

Aveda Arts And Sciences Institute

Bachelor Of Science - Cybersecurity

American Public University System

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