Summary
Overview
Work History
Education
Skills
Timeline
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Rickyah Maynard

San Antonio,TX

Summary

Dynamic IT Support Specialist with a proven track record at the Army, excelling in technical troubleshooting and customer service. Enhanced operational efficiency through effective issue resolution and user training. Skilled in network diagnostics and ticket management, consistently reducing downtime and improving team competency. Committed to delivering exceptional user support and system performance.

Detail-oriented, organized, and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.

Detail-oriented [Job Title] with extensive experience in telecommunications, retail and customer service. Troubleshoots highly technical, complex issues with ease and patience. Delivers Tier 2 and 3 support knowledge.

Experienced with providing comprehensive skincare services, including facials, peels, and waxing. Utilizes client-focused approach to create customized treatment plans tailored to individual needs. Knowledge of latest skincare products and techniques ensures continuous client satisfaction and retention.

Passionate [Desired Position] with solid foundation in skincare treatments and client consultations. Recognized for delivering personalized services that enhance client satisfaction and loyalty. Demonstrated ability in performing advanced facial techniques and maintaining organized, hygienic workspace.

Overview

5
5
years of professional experience

Work History

IT Support Specialist

Army
07.2020 - Current
  • Diagnosed and resolved technical issues for end users, enhancing operational efficiency.
  • Provided support for hardware and software installations, ensuring optimal system performance.
  • Trained personnel on IT protocols and troubleshooting techniques to improve team competency.
  • Implemented preventive maintenance schedules for IT equipment, reducing downtime significantly.
  • Developed user documentation and training materials, streamlining onboarding processes for new staff.
  • Used ticketing systems to manage and process support actions and requests.
  • Managed high levels of call flow and responded to technical support needs.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Created user accounts and assigned permissions.
  • Configured and tested new software and hardware.
  • Installed, configured and maintained computer systems and network connections.
  • Responded to customer inquiries and provided technical assistance over phone and in person.

Education

Bachelor of Science - Cybersecurity

American Military University
Charles Town, WV
06-2029

No Degree - Esthetician

Aveda Institute
San Antonio, TX
03-2024

Skills

  • Technical troubleshooting
  • Technical support
  • Microsoft outlook
  • Software installation
  • Network diagnostics
  • Ticket management
  • Issue troubleshooting
  • Customer service
  • User support
  • Service support
  • Technical issues analysis
  • User credential management
  • Ticket support system management
  • Active listening
  • Network configuration
  • Windows 10
  • Account management
  • System administration
  • Customer service expert
  • Verbal and written communication
  • High-frequency machine use
  • Multitasking and organization
  • Extractions and pore cleansing
  • Customized skincare plans
  • Sanitization
  • Skincare product sales
  • Sanitation maintenance
  • Microdermabrasion expertise
  • Social media marketing
  • Spa retail sales

Timeline

IT Support Specialist

Army
07.2020 - Current

Bachelor of Science - Cybersecurity

American Military University

No Degree - Esthetician

Aveda Institute

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Rickyah Maynard