Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Languages
References
Work Availability
Quote
Timeline
Generic

Ricky Early Willyard II

Centre,AL

Summary

Results-oriented Work From Home Agent with over 3 years of experience in providing excellent customer service remotely. Skilled in resolving customer complaints, managing inquiries, and maintaining accurate records. Strong communication and problem-solving abilities. Master of Business Administration with a focus on Marketing. Bachelor of Science in Finance. Proficient in Microsoft Office Suite and highly adaptable to changing environments. Goal-oriented [Job Title] with extensive experience in dedicated customer service. Remains highly poised, positive and confident to thrive in fast-paced [Type]-centered environment. Focused on continual self-improvement to professionally represent company. Online Customer Service Commerce with demonstrated skills in dedicated support, organization and problem-solving. Proven strengths in establishing rapport with customers and building lucrative partnerships. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs. Personable and dedicated Customer Service Representative with extensive experience in [Type] industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Work From Home Agent

ABC Company
New York, New York
01.2018 - Current
  • Provided excellent customer service to clients remotely
  • Managed and resolved customer complaints and inquiries
  • Maintained accurate records of customer interactions
  • Collaborated with team members to achieve targets and goals

Customer Support Representative

XYZ Corporation
Los Angeles, California
03.2016 - 12.2017
  • Assisted customers with product inquiries and technical issues
  • Resolved customer complaints and provided appropriate solutions
  • Handled a high volume of incoming calls and emails
  • Collaborated with cross-functional teams to improve customer satisfaction

Sales Associate

123 Retail Store
Chicago, Illinois
06.2014 - 02.2016
  • Assisted customers in finding suitable products and making purchasing decisions
  • Managed cash register and processed customer transactions
  • Maintained store appearance and organized merchandise
  • Provided exceptional customer service to enhance the shopping experience

Education

Bachelor of Science - Counselor Substance Abuse Addiction

Grand Canyon University
Phoenix, AZ
05.2023

Skills

  • Excellent communication skills
  • Strong problem-solving abilities
  • Proficient in Microsoft Office Suite
  • Ability to work independently
  • Customer service-oriented
  • Attention to detail
  • Time management skills
  • Adaptability
  • File Maintenance
  • Billing Management
  • Spreadsheet Tracking
  • Order Fulfillment
  • Merchandise Orders and Exchanges
  • Microsoft Office Expertise
  • Call Center Operations
  • Customer Service Excellence
  • Online chat
  • Compliance scorecards
  • Call center operations
  • Customer experience management

Certification

  • CPR CERTIFICATION

Accomplishments

  • EMPLOYEE OF THE MONTH

Languages

English
Professional
Spanish
Limited

References

References available upon request.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Quote

Judge a man by his questions rather than his answers.
Voltaire

Timeline

Work From Home Agent

ABC Company
01.2018 - Current

Customer Support Representative

XYZ Corporation
03.2016 - 12.2017

Sales Associate

123 Retail Store
06.2014 - 02.2016

Bachelor of Science - Counselor Substance Abuse Addiction

Grand Canyon University
Ricky Early Willyard II