Rico Bradley
East Cleveland,OH
Overview
2026
2026
years of professional experience
Summary
Dynamic and detail-oriented professional with a strong work ethic and exceptional customer service skills, honed at Truss Event Staffing. Proven ability to enhance guest satisfaction through efficient cleaning techniques and effective team collaboration, ensuring high cleanliness standards and timely room turnovers. Committed to maintaining a safe and welcoming environment for all guests.
Work History
Event staff busser and server
Truss Event staffing
09.2023 - Current
- Cleared and set tables efficiently to ensure timely service during peak hours.
- Assisted servers by delivering food and beverages promptly to enhance guest experience.
- Maintained cleanliness of dining area, adhering to health and safety standards consistently.
- Collaborated with kitchen staff to expedite orders, improving overall workflow in high-demand situations.
Housekeeping/ Houseman
Marriott Residence Inn
2022 - Current
- Maintained cleanliness and organization in guest areas, ensuring high standards of presentation.
- Assisted housekeeping team by stocking supplies and managing equipment inventory efficiently.
- Responded promptly to guest requests for additional amenities and services, enhancing overall satisfaction.
- Conducted routine inspections of public spaces to ensure compliance with cleanliness standards and safety regulations.
- Implemented efficient cleaning techniques that improved workflow and reduced turnaround time between guest stays.
- Collaborated with maintenance staff to report repairs needed in guest rooms and common areas effectively.
- Trained new team members on proper housekeeping procedures and safety protocols to ensure consistency in service quality.
- Assisted in setup and breakdown of conference rooms for events according to specific client requirements.
- Streamlined room preparation process, ensuring timely turnovers for incoming guests.
- Supported fellow team members during peak periods or absences, fostering a strong sense of teamwork within the department.
- Conducted routine inspections of guest rooms to ensure adherence to cleanliness standards, addressing any issues promptly.
- Enhanced guest satisfaction by providing prompt and thorough cleaning of hotel rooms and common areas.
- Assisted in maintaining a clean and safe environment for guests through regular inspection and maintenance tasks.
- Maintained inventory of cleaning supplies and linens, ensuring adequate stock levels for uninterrupted service.
- Handled special requests from guests, such as additional amenities or specific room arrangements, enhancing their overall experience.
- Demonstrated attention to detail when performing deep-cleaning tasks on a rotational basis, ensuring all spaces remained well-maintained throughout the year.
- Provided support to laundry operations, ensuring fresh linens were available as needed.
- Contributed ideas during team meetings aimed at improving overall efficiency and guest satisfaction.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Dusted picture frames and wall hangings with cloth.
- Adhered to professional house cleaning checklist.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
Education
GED - Communications
Collinwood
Cleveland, OH06.2001
Timeline
Event staff busser and server
Truss Event staffing
09.2023 - Current
GED - Communications
Collinwood
Housekeeping/ Houseman
Marriott Residence Inn
2022 - Current
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Hospitality service expertise
- Memory retention
- Customer service
- Cleanliness standards
- Safe food handling
- Food running
- High volume dining
- Service prioritization
- Team collaboration
- Supply restocking
- Food safety practices
- Performance improvement
- Table bussing
- Guest relations management
- Relationship management
- Dining area maintenance
- Allergy awareness
- Order management
- Beverage preparation
- Inventory management
- Tableside etiquette
- Task prioritization
- Food sales and promotion
- Table setting knowledge
- Food station setup
- Food delivery
- Regulatory compliance
- Front-of-house display creation
- Wine service
- Shift management
- Calm demeanor
- Problem-solving