Rico Lopez
North Hills,CA
Summary
Skilled Auto Technician with a proven track record at Valley European Auto Service, adept in engine repair and electronic testing. Leveraged expertise to increase shop productivity and customer satisfaction through efficient diagnostics and repairs. Demonstrated strong problem-solving abilities and teamwork, enhancing repair process efficiency and safety compliance.
Overview
11
11
years of professional experience
Work History
Auto Technician
Valley European Auto Service
10.2016 - Current
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Tested vehicle components and systems to identify issues.
- Contributed to team success by assisting with complex repairs and sharing knowledge with junior technicians.
- Increased customer satisfaction by providing timely and accurate estimates for repair costs.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Boosted overall shop productivity by effectively managing multiple tasks simultaneously, such as diagnosing issues, repairing vehicles, and ordering parts.
- Demonstrated excellent problem-solving skills by quickly identifying root causes of vehicle issues to minimize repeat visits from clients.
- Collaborated effectively with colleagues to ensure a seamless repair process from start to finish while minimizing disruption to other ongoing jobs in the shop.
- Ensured safety compliance by performing routine inspections on all vehicles in the shop.
- Maintained accurate records of time and materials required to perform repairs and service.
- Investigated customer complaints to identify cause of malfunctions.
- Inspected damaged vehicles to estimate repair labor cost and required parts expense.
- Analyzed vehicle data using advanced diagnostic equipment.
- Implemented tracking systems to monitor parts inventory and transactions to reduce discrepancies.
Delivery Driver
Golden State Overnight Delivery Service
03.2013 - 09.2019
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
- Followed corporate procedures to maintain company and customer data confidentiality.
- Documented mileage, deliveries, pickups, customer issues and damages.
- Filled out load paperwork and DOT-mandated log books.
- Used two-way radios to stay in contact with dispatch and receive last-minute instruction changes.
Education
Associate of Science - Psychology
Los Angeles City College
Los Angeles, CA03.2013
Skills
- Replacing parts
- Engine repair
- Electronic testing
- Suspension Systems
Languages
Spanish
Native or Bilingual
Timeline
Auto Technician
Valley European Auto Service
10.2016 - Current
Delivery Driver
Golden State Overnight Delivery Service
03.2013 - 09.2019
Associate of Science - Psychology
Los Angeles City College
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