RICO LUCENA
Elk,CA
Summary
Skilled Training Specialist highly effective in conducting personal and group training sessions focused on topics such as Marketing, Prospecting, Social Media Presence, Mind-Setting etc. Enthusiastic personality with a hands-on, creative style, result driven, and compitent.. Ready to apply for a challenging long-term position.
Overview
25
25
years of professional experience
Work History
BUSINESS COACH
Self Employed Services
07.2022 - Current
- Engaged with prospective customers to qualify product fit via multiple channels.
- Built and maintained professional relationships with vendors and suppliers.
- Guided clients through the process of goal-setting, ensuring alignment with overall business objectives and priorities.
- Troubleshot, brainstormed and collaborated with fellow coaches on ways to make coaching more impactful for clients.
- Increased client retention rates through the consistent delivery of high-quality coaching services and exceptional customer support.
- Provided coaching and mentoring to new business owners.
- Delivered engaging presentations at industry conferences, demonstrating thought leadership in the field of business coaching.
- Promoted a culture of continuous learning among clients by recommending relevant books, courses, and other resources for professional development.
MANAGING PARTNER
COMMUNICATIONS ARTS TRAINING CENTER
02.2011 - Current
- Increased client base by implementing effective marketing strategies and fostering long-term relationships.
- Streamlined internal processes for improved efficiency and productivity within the firm.
- Mentored junior staff members, resulting in a more cohesive team and increased overall performance.
- Negotiated high-value contracts with clients, securing profitable partnerships for the company.
- Developed comprehensive business plans that led to significant revenue growth and expansion opportunities.
- Implemented innovative solutions to challenges faced by the firm, ensuring its competitive edge in the market.
- Optimized resource allocation, reducing operational costs while maintaining service quality standards.
- Oversaw financial management of the firm, including budgeting, forecasting, and analysis, ensuring fiscal responsibility and profitability.
- Spearheaded successful client engagements resulting in repeat business and positive referrals from satisfied clients.
- Cultivated a culture of continuous improvement by encouraging staff development through training programs and workshops.
- Established clear communication channels within the organization, fostering collaboration among team members towards shared goals.
- Led recruitment efforts to attract top talent, contributing to a highly skilled workforce capable of meeting client demands effectively.
- Conducted regular performance reviews for staff members to ensure alignment with company goals and foster professional development.
- Championed change management initiatives that enhanced operational efficiency without compromising on service quality or employee satisfaction.
- Aligned business objectives with industry best practices to ensure the firm remained compliant with regulatory requirements and maintained its reputation for excellence.
- Analyzed and presented financial standings and cost effectiveness to other partners.
- Managed financial, operational and human resources to optimize business performance.
OPERATIONS MANAGER
AMBASSADORE HEALTH CARE, INC.
05.2021 - 07.2022
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Developed and maintained relationships with external vendors and suppliers.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Developed robust contingency plans to ensure business continuity during unforeseen disruptions.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Devised processes to boost long-term business success and increase profit levels.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Analyzed and reported on key performance metrics to senior management.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Assisted in recruiting, hiring and training of team members.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
LEAD CONSULTANT
FEDEX OFFICE AND PRINT CENTER
04.2018 - 07.2022
- Generated reports detailing findings and recommendations.
- Prioritized projects and project tasks depending upon key milestones and deadline dates.
- Maintained database systems to track and analyze operational data.
- Created and developed detailed work plans to meet business priorities and deadlines.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Reduced overall project costs by identifying areas for improvement and implementing cost-saving measures.
- Championed quality assurance initiatives to ensure adherence to industry standards in service delivery.
- Optimized team performance through effective communication, training, and leadership techniques.
- Streamlined internal processes for better resource allocation and improved operational efficiency.
- Managed client expectations effectively by providing timely updates on project progress and addressing concerns promptly.
- Educated staff on organizational mission and goals to help employees achieve success.
- Collaborated with cross-functional teams to ensure seamless execution of project milestones and deliverables.
- Implemented practices and procedures to reduce expenditures and increase savings.
- Prepared presentations to explain revisions, enhancements and process improvements of organization's systems and programs.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Analyzed requirements, developed cost estimates, evaluated alternative solutions and supported information system acquisition and implementation.
- Received customer orders, quoted pricing information, performed consultative selling to customers and recommended company products and services tracks.
- Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
- Spearheaded the successful completion of complex projects through effective risk management and mitigation strategies.
- Frequently inspected production area to verify proper equipment operation.
- Improved client satisfaction by consistently delivering high-quality results within tight deadlines.
- Developed comprehensive project plans, outlining key tasks, timelines, resources, and budget requirements.
JOURNALIST
ABS-CBN CORPORATION
05.1999 - 08.2015
- Increased viewer engagement by delivering compelling and timely news stories, tailored to the target audience.
- Improved news program ratings by consistently producing high-quality content that resonated with viewers.
- Enhanced public trust in the station''s news reporting by maintaining a commitment to accuracy and journalistic integrity.
- Developed strong relationships with local community members, gaining access to exclusive interviews and uncovering important stories.
- Expanded the station''s online presence by creating engaging multimedia content for social media platforms and the website.
- Collaborated with production team members to enhance overall broadcast quality and ensure seamless execution of live segments.
- Conducted thorough research to produce accurate, fact-checked stories that informed viewers about vital issues affecting their communities.
- Mentored junior reporters, providing guidance on story development, interviewing techniques, and writing skills.
- Boosted team morale by fostering a positive work environment conducive to collaboration and open communication among staff members.
- Delivered breaking news updates promptly, ensuring viewers received critical information as events unfolded in realtime.
- Contributed to successful coverage of major events such as elections or natural disasters, conveying relevant information quickly while maintaining accuracy standards.
- Maintained professional contacts within industry networks for potential story leads or collaboration opportunities.
- Adapted reporting style for various formats, including radio, television, and online platforms to reach diverse audience segments.
- Wrote pieces and news stories for online publication, coordinating images and layout to deliver proper presentation.
- Worked collaboratively with camera crew shooting in locations, optimizing story visualization for diverse viewers.
- Conducted comprehensive research and developed targeted questions for use in guest interviews.
- Participated in editorial meetings to discuss story ideas and content.
- Presented developments in stories in live broadcasts and recordings.
- Deployed to news events locales to provide on-the-ground broadcast solutions and news coverage.
- Edited, proofread and fact-checked content for accuracy.
- Planned and conducted research and pitched long-form stories to promote investigative news topics.
- Anchored popular broadcast program with good ratings and audience engagement.
- Collaborated with producers and management to develop newscasts, promotions and teases.
PROFESSOR
UNIVERSITY OF SAN JOSE-RECOLETOS
06.2004 - 05.2010
- Enhanced student understanding by designing interactive and engaging lectures.
- Increased course relevance by incorporating real-world examples and case studies into lesson plans.
- Improved student retention rates through proactive communication and support.
- Promoted collaboration by developing group projects and fostering a positive learning environment.
- Provided students with constructive, encouraging and corrective feedback.
- Created excitement and enthusiasm in classroom by delivering engaging subject matter.
- Worked with dean to assess and evaluate courses and programs in appropriate discipline.
- Used variety of learning modalities and support materials to facilitate learning process and accentuate presentations.
- Expanded program offerings by proposing new courses based on current trends within the field of study.
- Graded quizzes, tests, homework, and projects to provide students with timely academic progress information and feedback.
- Conducted on-going program assessment, enrollment and retention tracking.
- Incorporated instructional technologies in course delivery for both in-class and online instruction.
- Championed diversity within the department through recruitment efforts, inclusive curriculum design, and community outreach events.
- Instructed and evaluated students in classroom in alignment with college mission by incorporating innovative teaching and learning strategies.
- Graded tests and assignments and uploaded to school database.
- Built strong rapport with students through class discussions and academic advisement.
Education
Master of Arts - MEDIA STUDIES
UNIVERSITY OF SAN JOSE-RECOLETOS
PHILIPPINES05.2009
Master of Arts - Mass Communication
UNIVERSITY OF SAN JOSE-RECOLETOS
PHILIPPINES05.1999
Skills
- Video instruction
- Job Skill Building
- Group Discussion Facilitation
- Employee Performance Reviews
- Video Conferencing
- Corporate Training Programs
- Focus Group Coordination
- Human Resources Management
- Online training experience
- Coaching and Development
- Relationship Building
- Workshop coordination
Languages
English
Full Professional
Tagalog
Full Professional
Timeline
BUSINESS COACH
Self Employed Services
07.2022 - Current
OPERATIONS MANAGER
AMBASSADORE HEALTH CARE, INC.
05.2021 - 07.2022
LEAD CONSULTANT
FEDEX OFFICE AND PRINT CENTER
04.2018 - 07.2022
MANAGING PARTNER
COMMUNICATIONS ARTS TRAINING CENTER
02.2011 - Current
PROFESSOR
UNIVERSITY OF SAN JOSE-RECOLETOS
06.2004 - 05.2010
JOURNALIST
ABS-CBN CORPORATION
05.1999 - 08.2015
Master of Arts - MEDIA STUDIES
UNIVERSITY OF SAN JOSE-RECOLETOS
Master of Arts - Mass Communication
UNIVERSITY OF SAN JOSE-RECOLETOS
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