Rico Simms Freeman
Washington
Summary
Driven professional with experience at the Mayor's Office of Returning Citizens Affairs, adept in customer service and Microsoft Suite. Excelled in roles requiring exceptional oral communication and organizational skills, significantly enhancing office productivity. Proven track record in improving constituent engagement and streamlining record-keeping processes.
Overview
7
7
years of professional experience
Work History
Staff Assistant
Mayors Office of Returning Citizens Affairs (MORCA)
01.2023 - Current
- Greeted visitors and clients as the first point of contact for customer service
- Informed constituents about programs and services
- Received incoming calls on the offices main line
- Organized and distributed incoming and outgoing mail
- Supported daily operations with efficient task management, contributing to overall office productivity and organization.
- Maintained accurate record-keeping systems to ensure easy access to vital information for staff members.
- Maintained professional front desk, handled incoming calls and delivered exceptional service to every guest.
- Managed extensive calendar scheduling for department leaders, ensuring timely attendance to important engagements.
Student /intern
Pathways Office of neighborhood Safety and Engagement Onse
01.2022 - Current
- Received 10 weeks of customer service training
- Collaborated with community leaders and stack holders for city program delivery
- Provided and received information critical to local neighborhood services
- Organized and participated in community events to for building resources and expanding program capabilities
- Translates written material to the community and clients for the purpose of identifying specific needs and to disseminate resources
- Gained exposure to various aspects of the industry through active participation in company events, workshops, and training sessions during the internship period.
- Enhanced internship experience by actively participating in team meetings and contributing valuable ideas.
- Sorted and organized files, spreadsheets, and reports.
Holiday Volunteer
Office of Council Member Trayon White
12.2017 - 12.2017
- Help organized community residence
- Distributed Toys and Christmas baskets
- Mentored new volunteers, fostering a supportive and inclusive team environment.
- Completed daily domestic tasks in shelters and group homes to assist people in need.
- Supported efficient operations at homeless shelter, preparing meals and organizing supplies.
- Approached issues proactively to best meet current and future community needs.
- Kept case files updated, accurate and aligned with requirements.
Education
High School Diploma -
Cesar Chavez High School
Washington, D.C.01.2022
Skills
- Operate fax and copy machine
- Customer service
- Telephone skills
- Oral communication
- Written communication
- Microsoft Suite
- Lifting up to 80 Lbs
- Meeting Preparation
- Schedule and calendar management
- File and Record Keeping
References
References are available upon request
Timeline
Staff Assistant
Mayors Office of Returning Citizens Affairs (MORCA)
01.2023 - Current
Student /intern
Pathways Office of neighborhood Safety and Engagement Onse
01.2022 - Current
Holiday Volunteer
Office of Council Member Trayon White
12.2017 - 12.2017
High School Diploma -
Cesar Chavez High School
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