Rico Turner
Ocoee,FL
Summary
Human Resource focused detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Client Support Specialist I
ADP
09.2023 - Current
- Monitored and resolved all financial discrepancies for both internal and external clients in a call center environment with utmost care and attention.
Customer Engagement Specialist
Together Health
04.2023 - 09.2023
- Played a pivotal role in Medicare sales, efficiently educating clients on the intricacies of insurance services in a busy contact center environment.
Enrollment Specialist
Invicta Health Solutions
01.2023 - 04.2023
- Conducted detailed interviews, discussed changes in patient benefit coverage, and maintained direct communication with hospital staff to ensure up-to-date case statuses.
Benefits Specialist
City Of Portsmouth Department Of Social Services
06.2021 - 01.2023
- Administered TANF, SNAP, and Medicaid programs with responsibility
Contact Center Representative
Langley Federal Credit Union
01.2021 - 06.2021
- Handled inquiries regarding account balances and facilitated transfers.
Inbound Customer Service Representative
Alorica
10.2020 - 01.2021
- Managed inbound calls for billing, outage reporting, and account inquiries for Duke Energy.
311 Operations Supervisor
City of Virginia Beach
03.2020 - 10.2020
- Administered processing of disciplinary actions, timesheets, and payroll.
Security Dispatcher
Westminster Canterbury
06.2019 - 03.2020
- Tracked dispatch call activity to verify timely response and document assistance provided or task completed.
Front Desk Night Auditor
Charlotte Holiday Inn-Airport
02.2019 - 04.2019
311 Call Taker
City of Virginia Beach
02.2018 - 01.2019
Dispatcher
Atlantic Protective Services
10.2017 - 12.2017
Field Support Supervisor
Mediacom
11.2016 - 10.2017
Education
Bachelor of Science - Human Resource Management
American Public University
12.2025
Associate of Science - Business Administration
American Public University
11.2023
Skills
- Payroll Software Expertise
- Benefits Administration
- Onboarding and Orientation
- HR analytics
- Interpersonal and written communication
- Client Relationship Building
- Support inquiry assistance
- Strong Work Ethic
- Data entry proficiency
- Teamwork and Collaboration
- Customer Data Confidentiality
Certification
Associate Professional in Human Resources
- Licensed - Issued 08/2024
Timeline
Client Support Specialist I
ADP
09.2023 - Current
Customer Engagement Specialist
Together Health
04.2023 - 09.2023
Enrollment Specialist
Invicta Health Solutions
01.2023 - 04.2023
Benefits Specialist
City Of Portsmouth Department Of Social Services
06.2021 - 01.2023
Contact Center Representative
Langley Federal Credit Union
01.2021 - 06.2021
Inbound Customer Service Representative
Alorica
10.2020 - 01.2021
311 Operations Supervisor
City of Virginia Beach
03.2020 - 10.2020
Security Dispatcher
Westminster Canterbury
06.2019 - 03.2020
Front Desk Night Auditor
Charlotte Holiday Inn-Airport
02.2019 - 04.2019
311 Call Taker
City of Virginia Beach
02.2018 - 01.2019
Dispatcher
Atlantic Protective Services
10.2017 - 12.2017
Field Support Supervisor
Mediacom
11.2016 - 10.2017
Bachelor of Science - Human Resource Management
American Public University
Associate of Science - Business Administration
American Public University
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