Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ricola Smith

Goodfellow Terrace,Missouri

Summary

Hardworking Package Handler with more than 10 years in package handling. Productive working independently and using appropriate judgment. Well-equipped at loading and unloading packages quickly and efficiently and moving products by hand or with basic material handling equipment. Excellent interpersonal, organizational and time management abilities. Im Productive working independently and using appropriate judgment. Well-equipped at loading and unloading packages quickly and efficiently and moving products by hand or with basic material handling equipment. Excellent interpersonal, organizational and time management abilities.

Overview

19
19
years of professional experience

Work History

Package Handler

Randstad
St. Louis, United States
10.2021 - Current
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Assembled, sealed and loaded packages into correct trucks.
  • Removed jams and unblocked conveyor system to maintain flow of goods.
  • Followed verbal and written instructions to properly move and ship products.
  • Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
  • Prepared pallets of boxes for easy transportation between customer and storage locations.
  • Alerted supervisors and coworkers of hazards and other issues for quick resolutions
  • Read production orders, work orders, shipping orders and requisitions to determine items to be moved, gathered or distributed
  • Assembled, sealed and loaded packages into correct trucks
  • Removed jams and unblocked conveyor system to maintain flow of goods
  • Followed verbal and written instructions to properly move and ship products
  • Removed debris and hazardous materials from packing area to avoid contamination.
  • Delivered updates on anticipated task completion times.

Machine Operator

Onin Staffing
Saint Louis, United States
04.2019 - 01.2020
  • Operated machining equipment safely with team of operators.
  • Complied with company and OSHA safety rules and regulations.
  • Set up and ran machinery to produce exceptional products for industrial needs.
  • Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
  • Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
  • Assessed equipment after each production run and performed preventive maintenance to keep machines running smoothly.
  • Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems
  • Calibrated, tested, and adjusted machine settings or controls in preparation for production operations
  • Manually set up machinery, lathes and grinders
  • Assessed equipment after each production run and performed preventive maintenance to keep machines running smoothly
  • Identified malfunctions or failures by routinely monitoring and analyzing equipment operations
  • Complied with company and OSHA safety rules and regulations
  • Established parameters for each job to attain high scores on production test

Debt Collector

CACI
Saint Louis, MO
02.2014 - 07.2019
  • Used scripted conversation prompts to convey current account information and obtain payments.
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Achieved performance goals on consistent basis.
  • Monitored accounts for compliance with established payment plans and flagged non-compliances.
  • Used skip tracing and other techniques to locate debtors.
  • Trained new team members on scripts, company services and collection strategies.
  • Used scripted conversation prompts to convey current account information and obtain payments
  • Worked in call center environment handling manual and automatically dialed outbound calls
  • Maintained high volume of calls and met demands of busy and productive group
  • Monitored accounts for compliance with established payment plans and flagged non-compliances
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor
  • Trained new team members on scripts, company services and collection strategies
  • Achieved performance goals on consistent basis
  • Set up drafts and processed immediate payments after conducting thorough research and analysis of account
  • Used skip tracing and other techniques to locate debtors
  • Notified co-signers of delinquent accounts to assist in collecting payments
  • Prevented impending loss and increased profitability by enforcing scheduled collection campaigns, consistently achieving targeted recovery rate
  • Deployed automated system tracking and skip tracing to locate hard-to-find, re-located customers
  • Advised customers of alternative actions and strategies for debt repayment and attempted to avoid adversarial communications
  • Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices
  • Listened to customers and negotiated solutions that met creditor and debtor needs
  • Worked with customer to create debt repayment plan based on current financial condition
  • Entered client details and notes into system for interdepartmental access and review
  • Processed debtor payments and updated accounts to reflect new balance

Customer Service Representative

Banner Construction
Saint Louis, MO
10.2000 - 11.2012
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Provided primary customer support to internal and external customers.
  • Recommended products to customers, thoroughly explaining details.
  • Handled over 500 calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services
  • Resolved customer issues over phone with 500 or more customers daily
  • Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction
  • Contacted clients to verify account information and maintain accuracy, resulting in increase in client satisfaction
  • Answered
  • Calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information
  • Delivered excellent customer service, resulting in consistent customer satisfaction rating
  • Improved overall efficiency by anticipating needs and providing outstanding support
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions
  • Answered constant flow of customer calls with minimal wait times
  • Recommended products to customers, thoroughly explaining details
  • Cultivated customer loyalty, promoted repeat business and improved sales

Education

GED -

Sumner High School
St Louis, MO
05.1995

Skills

  • Cargo Sorting
  • Decision Making
  • Quality Assessment and Assurance
  • Standards Compliance
  • Work Order Following

Timeline

Package Handler

Randstad
10.2021 - Current

Machine Operator

Onin Staffing
04.2019 - 01.2020

Debt Collector

CACI
02.2014 - 07.2019

Customer Service Representative

Banner Construction
10.2000 - 11.2012

GED -

Sumner High School

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Ricola Smith