Ricolg Pena
Coral Springs,FL
Summary
Attentive and focused healthcare professional offering over 500 hours of hands-on experience in hospital environments. Successful in quickly building rapport with patients and families. Highly proficient in patient care, assessments, medication administration and health education.
Overview
10
10
years of professional experience
Work History
Server
J. Alexander's Restaurant
05.2022 - 12.2023
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Cash Application Specialist
One Call
04.2015 - 01.2023
- Improved cash application efficiency by implementing automated systems and processes.
- Reduced manual entry errors for increased accuracy in cash applications.
- Enhanced team productivity by providing training on best practices
- Collaborated with cross-functional teams to ensure accurate and timely cash application processing.
- Expedited resolution of unapplied credits by working closely with billing departments to address discrepancies promptly.
- Filed reports and posted daily batches in system.
Retail Sales Associate
Tommy Hilfiger Flagship Store
09.2013 - 10.2017
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
Education
Associate of Science - Nursing
Broward College
Coconut Creek, FL08.2024
Skills
- Direct Patient Care
- Critical Thinking
- Organizational Skills
- Time Management
- Attention to Detail
- Adaptability and Flexibility
- Teamwork and Collaboration
- Empathy and Compassion
Languages
Spanish
Native or Bilingual
References
References available upon request.
Timeline
Server
J. Alexander's Restaurant
05.2022 - 12.2023
Cash Application Specialist
One Call
04.2015 - 01.2023
Retail Sales Associate
Tommy Hilfiger Flagship Store
09.2013 - 10.2017
Associate of Science - Nursing
Broward College
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