Summary
Overview
Work History
Education
Skills
Certification
Timeline
13
Ricquel L. Red Horse

Ricquel L. Red Horse

Las Vegas

Summary

Dynamic professional with a strong background in administrative support and excellent communication skills, honed at Fort Harrison VA Medical Center. Proven ability to enhance client support and activities documentation, achieving a 30% improvement in efficiency. Adept at problem-solving and multitasking, ensuring seamless operations and exceptional service delivery.

Versatile Administrative professional well-versed in healthcare practices, compliance standards and operations. Excellent problem-solver and clear communicator with positive and upbeat personality. Advanced abilities in Microsoft Office and Electronic Patient Records.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Nursing Administrative Assistant

Las Vegas College
01.2025 - 08.2025
  • Answered telephone calls to offer office information, answer student questions, and direct calls to staff.
  • Placed new supply orders, managed inventory and restocked clerical spaces.
  • Conducted student intake interviews, recording and documenting relevant information.
  • Greeted and interacted with students to provide information, answer questions and assist with appointment scheduling.
  • Proctored students' tests.

Private Nanny

Private Home
08.2023 - 01.2025
  • Built positive and nurturing environments to support child social and emotional growth.
  • Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Led indoor and outdoor activities to entertain and occupy children.

Life Engagement Coordinator

Orchard Valle Health & Rehabilitation
12.2022 - 08.2023
  • Built and maintained relationships with community organizations.
  • Developed and implemented dynamic communication strategies.
  • Summarized complicated topics into simple formats for better understanding.
  • Created and maintained physical and electronic resident records.
  • Coordinated, planned, developed and implemented activities designed to enrich lives of assisted living residents.
  • Sought and obtained community opportunities for cultural and recreational participation and safely transported residents to and from locations.
  • Contributed to resident care planning by participating in assessment, developing care plan goals and maintaining progress notes.

Advanced Medical Support Assistant

Fort Harrison VA Medical Center
03.2017 - 06.2022
  • Determined nature and urgency of patient requests to refer patients to appropriate medical staff.
  • Provided backup support to office staff by completing billing and filing tasks, answering phones and scheduling appointments.
  • Mailed patient appointment letters.
  • Verified and updated clinical records.
  • Used electronic medical records to maintain and record patient data and generate reports.
  • Scheduled appointments for veteran patients at Ft. Harrison VA Dental Clinic.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.

Resident Support Worker

Florence Crittenton Services
06.2016 - 05.2017
  • Participated in professional development and training opportunities to enhance clinical skills.
  • Developed and maintained strong relationships with community resources for successful referrals.
  • Assisted clients in identifying community resources and connecting with appropriate services.
  • Devised and implemented community-based programs to promote mental health awareness.
  • Collaborated with other professionals to plan and coordinate care for clients.
  • Documented client progress and activities in accordance with agency policies and procedures.
  • Assisted clients in developing and setting realistic goals to promote positive change.
  • Educated clients and families on mental health, wellness and recovery topics.
  • Evaluated clients' social, emotional and psychological needs to create treatment plans.

Home Care Provider

Self-Employed
11.2014 - 02.2016
  • Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
  • Cooked tasty, nourishing meals for patients to promote better nutrition.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Provided patients with assistance in completing daily tasks, reducing daily burden on family members.

Paraeducator, Special Education

Powell County School District
07.2014 - 11.2014
  • Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
  • Assisted classroom teacher in supervising snack time and indoor and outdoor play.
  • Reported on student progress, behavior, and social skills to parents.
  • Oversaw class of students in absence of instructor.

Activities Assistant

Prairie Hills Golden Living Center
08.2011 - 06.2014
  • Planned, coordinated, and implemented activities to address needs of participants with varying abilities.
  • Evaluated supplies and requested purchases to meet activity plans.
  • Promoted exceptional quality of life for residents by innovating, organizing, and conducting entertaining and stimulating activities.
  • Engaged residents through events, small groups, and personal attention.
  • Helped residents build and maintain interpersonal relationships, social skills, mental abilities, and confidence.
  • Documented preferences and helped develop relevant activities.
  • Provided emotional support and companionship to improve quality of life for residents.

Resident Assistant

Pride, Inc
04.2008 - 08.2011
  • Assisted residents with daily dental and mouth care, bath functions, and hair care.
  • Changed bed linens, dumped trash, and smoothly handled maintenance issues to promote resident comfort.
  • Assisted residents in preparing for activity and social programs.
  • Maintained clean, safe, and well-organized patient environment.
  • Mediated conflict resolution with roommates and other residence hall members to promote peace, order and positive relationships.
  • Established and enforced residence hall policies and quiet hours to establish safe and respectful living environment.
  • Developed, implemented and monitored residential policies and procedures.

Education

Associate of Arts - English

Bismarck State College
Bismarck, ND

Laboratory Technology

Community College of The Air Force
Montgomery, AL

Skills

  • Strong organization

  • Disability awareness

  • Resident support

  • Activities documentation

  • Inventory coordination

  • Excellent communication

  • Multitasking

  • Interpersonal skills

  • Problem-solving

  • Scheduling

  • Administrative support

  • Multitasking and prioritization

Certification

  • Active Shooter Training - April 2025
  • Emotional Intelligence in Leadership Training- May 2025
  • Grief and Bereavement Training-June 2025

Timeline

Nursing Administrative Assistant

Las Vegas College
01.2025 - 08.2025

Private Nanny

Private Home
08.2023 - 01.2025

Life Engagement Coordinator

Orchard Valle Health & Rehabilitation
12.2022 - 08.2023

Advanced Medical Support Assistant

Fort Harrison VA Medical Center
03.2017 - 06.2022

Resident Support Worker

Florence Crittenton Services
06.2016 - 05.2017

Home Care Provider

Self-Employed
11.2014 - 02.2016

Paraeducator, Special Education

Powell County School District
07.2014 - 11.2014

Activities Assistant

Prairie Hills Golden Living Center
08.2011 - 06.2014

Resident Assistant

Pride, Inc
04.2008 - 08.2011

Associate of Arts - English

Bismarck State College

Laboratory Technology

Community College of The Air Force

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