Ricshayla Hollimon
Lauderdale Lakes,FL
Summary
Results-driven Billing Services Coordinator with a knack for enhancing productivity and streamlining billing processes. Possess specialized skills in account reconciliation, invoice management, and regulatory compliance ensuring accuracy and client satisfaction. Excel in time management, problem-solving, and communication, which facilitate efficient completion of tasks and foster positive relationships with clients and team members.
Efficient billing professional pursuing a professional opportunity to utilize expertise in payment processing and account reconciliation. Focused and productive with a commitment to perpetuating company values through hard work and dedication.
Seasoned Billing Services Coordinator with background in medical and professional services billing. Familiar with all aspects of invoicing, payment processing, client relations, and financial reporting. Strengths include problem-solving, effective communication and team collaboration. Demonstrated ability to streamline processes for improved efficiency in previous roles.
Skilled in reconciling accounts, identifying discrepancies, and resolving billing issues promptly. Strong attention to detail and numerical accuracy, with a commitment to maintaining confidentiality and upholding the highest standards of integrity in financial transactions.
Overview
4
4
years of professional experience
2021
2021
years of post-secondary education
1
1
Certification
Work History
Victory Billing Services
Karlene Taylor
Hampton , GA
06.2022 - 07.2026
- Coordinated billing processes to ensure timely invoicing and collections.
- Managed customer accounts, resolving inquiries and discrepancies efficiently.
- Processed payments and maintained accurate financial records for audits.
- Processed billing adjustments and corrections using company software.
- Managed billing inquiries and resolved customer issues promptly.
- Assisted in training new staff on billing procedures and systems.
- Analyzed billing data to identify discrepancies and implement solutions.
- Communicated with clients regarding payment terms and account status.
- Prepared monthly financial reports for management review.
- Developed standard operating procedures for efficient billing operations.
- Generated customer statements on a regular basis.
- Tracked payments received from customers to ensure proper application against their respective account balances.
- Provided support during internal and external audits of billing records.
- Processed credit card payments from customers.
- Adhered to company policies and procedures when processing billing transactions.
- Managed accounts receivable aging report ensuring all unpaid invoices were addressed promptly.
- Monitored changes in regulations affecting billing services operations.
- Analyzed customer accounts regularly to identify any potential payment problems or irregularities.
- Performed daily reconciliation of cash receipts against outstanding invoices and deposits of funds received by customers.
- Coordinated collection efforts with third-party vendors as needed.
- Responded to customer inquiries regarding billing issues in a timely manner.
- Researched discrepancies in customer accounts and provided resolution within established timelines.
- Collaborated with other departments to resolve interdepartmental issues pertaining to billing services activities.
- Assisted with the preparation of quarterly tax filings.
- Reviewed and processed billing documents for accuracy and completeness prior to data entry into the accounting system.
- Developed procedures for streamlining processes related to billing services activities.
- Maintained and updated customer accounts, including invoices, payments, and adjustments.
- Worked with sales staff to ensure accurate pricing information was entered into the system correctly.
- Created new customer profiles in the accounting system as needed.
- Identified opportunities for improving efficiency within the billing department through process automation or workflow optimization initiatives.
- Answered customer invoice questions and resolved issues discovered during invoicing and collection process.
- Managed all payments processing, invoicing and collections tasks.
- Processed and sent invoices, adjustments, and credit memos to customers.
- Monitored past due accounts and pursued collections on outstanding invoices.
- Processed invoice payments and recorded information in account database.
Customer Service Representative
Victory billing service
Hampton , GA
06.2022 - 07.2025
- Assisted customers with inquiries using CRM software.
- Resolved customer issues through effective communication and problem-solving.
- Processed orders and returns efficiently in a fast-paced environment.
- Trained new staff on customer service protocols and best practices.
- Collaborated with team members to enhance service delivery standards.
- Documented customer interactions for future reference and follow-up actions.
- Gathered customer feedback to suggest improvements in service processes.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered customer inquiries and provided accurate information regarding products and services.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
Medical Assistant
Flordia Career College
Pembroke Pines , Fl 06.2023 - 01.2024
Lovejoy Highschool
Hampton , GASkills
- Billing management
- Financial reconciliation
- Payment processing
- Data analysis
- Customer account maintenance
- Customer relationship management
- Audit support
- Process optimization
- Compliance adherence
- Deadline oriented
- Team collaboration
- Attention to detail
- Conflict resolution
- Training and mentoring
- Software knowledge
- Data entry proficiency
- Invoice processing
- Accuracy and precision
- Technical aptitude
- Confidentiality
- Bookkeeping
- Collections duties
- Quickbooks expertise
- QuickBooks proficiency
- Financial reporting
- Dispute resolution
- Data inputting
- Billing process management
- Quickbooks
- Financial report creation
- Purchasing
- Quickbooks mastery
- Auditing
- Billing statement review
- Billing software
- Account collections
- Spreadsheet management
- Data entry
- Records research
- A/P and A/R expertise
- SAP
- Database updates
- Collections processing
- Billing statement management
- Accounting support
- Database management
- Financial recordkeeping
- Account reconciliation
- Account management
- Numeric order
- Accounts receivable management
- Invoicing prowess
- Payment transactions
- Customer service
- Professionalism and ethics
- Peachtree experience
- Job billing
- Billing data verification
- Medical coding
- Fee and charge computation
- Invoice generation
- Goal setting
- Deadline adherence
- Check processing
- Reconciling charges
- Quality assurance management
- Financial software
Languages
English
Professional
Certification
- CMA
Timeline
Medical Assistant
Flordia Career College
06.2023 - 01.2024
Victory Billing Services
Karlene Taylor
06.2022 - 07.2026
Customer Service Representative
Victory billing service
06.2022 - 07.2025
Lovejoy Highschool