Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rictoria Swint

Jacksonville,Florida

Summary

Diligent administrative assistant with proven track record in managing office operations and providing comprehensive administrative support. Demonstrated ability in streamlining office processes and aiding in project coordination. Known for effective communication and multitasking skills.

Overview

9
9
years of professional experience

Work History

Project Coordinator

IMEG Corp
11.2021 - 06.2022
  • Kept projects on schedule by managing deadlines and adjusting workflows.
  • Enhanced team collaboration through regular meetings, fostering a positive work environment for increased productivity.
  • Liaised between disciplines to facilitate communication and keep appropriate parties updated on project developments.
  • Created job files for each project and maintained current data in each file.
  • Coordinated cross-functional teams to achieve seamless collaboration in achieving project objectives.
  • Improved client satisfaction with timely updates and transparent communication throughout the project lifecycle.
  • Responded to requests for information on materials to inquiring parties.
  • Assisted with onboarding newly hired staff members and coached on task prioritization.

Administrative Assistant II

IMEG Corp
06.2022 - 06.2025
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Streamlined office operations, implementing digital file management systems to reduce paper use and increase efficiency.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.

Customer Support Specialist

Lowe's Companies Inc
08.2021 - 11.2021
  • Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
  • Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
  • Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
  • Tracked orders and notified customers of status or potential delays.
  • Collaborated with sales and customer service teams to address client concerns and expedite orders when necessary.

Head Cashier Supervisor

Lowes Home Improvement Stores
08.2020 - 08.2021
  • Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
  • Ensured a clean and organized work environment by enforcing strict policies on cleanliness and orderliness at the registers.
  • Conducted regular performance evaluations for cashiers, providing constructive feedback to help them grow professionally.
  • Improved communication between cashiers and other store departments to provide seamless customer experiences.
  • Used point-of-sale productivity metrics to monitor associate efficiency and encourage improvements.
  • Decreased transaction errors by implementing thorough training programs focused on accuracy and attention to detail.

Installed Sales Coordinator

Lowes Home Improvement Stores
01.2016 - 01.2020
  • Provided exceptional customer service, promptly addressing concerns and resolving issues to maintain client satisfaction.
  • Ensures smooth and timely installations by coordinating schedules, managing paperwork, and communicating with installers and customers. Conducted post-installation follow-ups to gather feedback and identify areas of improvement for future projects.
  • Liaised with warehouse personnel regularly to ensure adequate inventory levels were maintained in preparation for upcoming projects.
  • Operated and served as subject matter expert on in-store order management system.
  • Maintained detailed records of each installation project, ensuring accurate documentation for invoicing purposes.

Education

High School Diploma -

William M Raines
Jacksonville, FL
06-2003

Skills

  • Client support
  • Detail-oriented data input
  • Experienced in software utilization
  • Administrative support
  • Microsoft Word
  • Time management
  • Microsoft Excel
  • Microsoft outlook
  • Customer and client relations
  • Computer proficiency
  • Scheduling and calendar management

Timeline

Administrative Assistant II

IMEG Corp
06.2022 - 06.2025

Project Coordinator

IMEG Corp
11.2021 - 06.2022

Customer Support Specialist

Lowe's Companies Inc
08.2021 - 11.2021

Head Cashier Supervisor

Lowes Home Improvement Stores
08.2020 - 08.2021

Installed Sales Coordinator

Lowes Home Improvement Stores
01.2016 - 01.2020

High School Diploma -

William M Raines

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