Climbing Stone Mountain
Rida Witherspoon
Customer Service
Lawrenceville,GA
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
12
12
years of professional experience
Work History
Customer Service Coordinator
Uhaul Moving And Storage
Athens , Georgia
10.2023 - Current
- Responded to customer requests for products, services, and company information.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Truck Driver
Werner Enterprises
Lithia Springs, Georgia
02.2023 - 10.2023
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Dropped and hooked trailers and changed configuration of equipment.
- Operated with safety and skill to avoid accidents and delays.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Completed routine maintenance on truck to keep in working order.
Customer Service Representative
Kaiser Permanente
Duluth, GA
08.2017 - 02.2023
- Placed orders in system using correct CPT codes.
- Actively listened to customers' requests, confirming full understanding before addressing concerns
- Strong Knowledge of medical terminology
- Provides patients with exam information.
- Schedules procedures/follow up appointments in General Patient Registration Millennium Scheduling.
- Scheduled appointments using Epic software.
- Managed over 60 customer service calls per day
- Provided primary customer support to internal and external customers.
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
- Cross-trained and provided backup support for organizational leadership.
Shift Manager
Aldi Foods
Dacula, Georgia
10.2013 - 08.2017
- Oversaw loading and unloading of packages in warehouse.
- Scheduled staff to establish adequate coverage during peak business hours.
- Implemented policies and standard operating procedures for continuous improvement.
- Coordinated merchandising, promoted new products and increased brand awareness.
- Managed staff hiring, training and supervision.
- Located and resolved problems with team production and performance to maintain consistent quality levels.
Skills
Quality assurance
Payment processing
Complaint handling
Retail experience
Call center experience
CRM software
Data entry
Problem resolution
Time management
Achievements
100 Percent Quality Club
Perfect Attendance
Education
Certificate - Truck Driver
Atlanta Technical College
Atlanta, GA 11.2022 - 02.2023
Certification
- Licensed -Truck Driver
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Resolved product issue through consumer testing.
- Drove record-high sales that elevated the store's ranking in the company from #25 to #7.
- Won Perfect attendance award in 2021.
- Successfully recruited and trained 10 new customer service representatives.
- Supervised team of 12 staff members.
Interests
Roller Skating
Software
Microsoft Word
Excel
Powerpoint
Epic
Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Languages
English
Full Professional
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