Summary
Overview
Work History
Education
Skills
ACHIEVEMENT
Timeline
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RIDDHI PATEL

CUSTOMER SERVICE
Englewood,OH

Summary

Professional Summary


  • Motivated professional well-versed in building productive relationships, resolving complex issues and winning customer loyalty. Brings 9-year background maintaining customer satisfaction and contributing to company success. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

7
7
years of professional experience
14
14
years of post-secondary education

Work History

Shift Leader Manager

Marathon Gas Station
Lewisburg, OH
09.2021 - Current
  • Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
  • Excelled in every store position and regularly backed up front-line staff.
  • Tracked receipts, employee hours, and inventory movements.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Trained and mentored new employees to maximize team performance.

Customer Service Desk Cashier

A-One Convenient Store
Dayton, Ohio
07.2020 - 08.2021
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Counted money in drawers at beginning and end of each shift.
  • Redeemed coupons to discount purchases.
  • Utilized POS system to handle customer cash and credit card transactions.
  • Resolved customer complaints and maintained clean and tidy checkout area.

Customer Service Manager

Dunkin Donuts & Baskin Robbins
Chicago, IL
03.2020 - 06.2020
  • Followed through with client requests to resolve problems.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
  • Addressed potential cancellations and offered catered solutions to retain accounts.

Shift Leader

Dunkin Donuts & Baskin Robbins
Chicago, IL
04.2018 - 03.2020
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Enforced company policies and regulations with employees.
  • Completed cash and credit card transactions accurately using POS software.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.

Customer Service Manager

Subaway
Chicago, IL
07.2015 - 04.2018
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Utilized POS system to handle customer cash and credit card transactions.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Processed customer orders and accurately handled payment transactions.
  • Counted money in drawers at beginning and end of each shift.
  • Created and reviewed invoices to confirm accuracy.
  • Trained and regularly mentored associates on performance oriented strategies and customer service techniques.

Education

BBA - Accountant

Shree Sahajanand Commerce College
Ahmedabad, India
06.2009 - 03.2023

Skills

Microsoft Outlook, Word and Excel

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ACHIEVEMENT

Employee of the Month award in 2015 from Subway.

Fast Learner award in December 2015 from Subway

Best Manager Award in 2017 from Subway

Got Certificate for best Leader of the year in 2019 from Dunkin donuts & baskin robin

Got Award for best management and best trainer in 2020 from Dunkin donuts & baskin robin

Got Award for best customer service and make high profit and well managed store in 2021

Timeline

Shift Leader Manager

Marathon Gas Station
09.2021 - Current

Customer Service Desk Cashier

A-One Convenient Store
07.2020 - 08.2021

Customer Service Manager

Dunkin Donuts & Baskin Robbins
03.2020 - 06.2020

Shift Leader

Dunkin Donuts & Baskin Robbins
04.2018 - 03.2020

Customer Service Manager

Subaway
07.2015 - 04.2018

BBA - Accountant

Shree Sahajanand Commerce College
06.2009 - 03.2023

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