Authorized to work in the US for any employer. Results-focused employee dedicated to maximizing satisfaction and retention with proactive attention to individual customer needs. Smoothly handles questions and resolves concerns with great problem-solving abilities and attention to detail. Multitasks and manages time well to consistently meet performance targets. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills serving unique client needs through clear communication and coordinated support functions. Consistently follows safety guidelines for lifting, exercise and transportation to avoid client injury or discomfort. Honors spirit of empathy and respect to maintain open dialogue and trust.
Overview
24
24
years of professional experience
1
1
Certificate
Work History
Homemaker
My Family
11.2006 - Current
Maintained entire family's schedule and organized events.
Handled incoming mail, bills and invoices and completed appropriate actions.
Identified needs and coordinated plans for travel and out-of-town functions.
Entrusted to handle confidential and sensitive situations for family and friends.
Assisted family and friends with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
Completed household management tasks for family and friends within private home settings.
Assisted family and friends with handling daily chores and errands by transporting to appointments, cleaning personal spaces and purchasing supplies.
Increased medication and medical terminology knowledge through research and continuing education.
Completed dusting, washing dishes, laundry and vacuuming for family and friends.
Maintained and organized family and friends rooms/homes and communal spaces to minimize environmental and safety hazards.
Provided assistance in daily living activities by dressing, grooming, bathing and toileting patients.
Scheduled and accompanied family and friends to medical appointments.
Helped family and friends care for themselves by teaching proper, safe use of ambulation assistive devices such as canes or walkers.
Delivered compassionate care and clear communication in handling issues of death and dying.
Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery for family and friends.
Assisted family and friends with therapy exercises as specified by care team.
Collaborated in consults, patient care plan development and patient monitoring for family and friends.
Collaborated with students to complete homework assignments, identify lagging skills and correct weaknesses.
Planned lessons for allotted time to strengthen weak subjects and build skills.
Used positive reinforcement, repetition and review to help students master challenging material.
Worked with students in classrooms or home environments to provide educational support.
Tutored struggling, average and advanced students in Math and Reading course materials.
Helped students prepare for routine and standardized tests and college entrance exams.
Stressed importance of good study habits by encouraging students to create personalized study plans.
Integrated technology into sessions to further enhance student learning.
Drilled students on subject matter and used flashcards and writing techniques to improve recall.
Responded to after hours email and telephone requests to provide students assistance with specific questions.
Updated required logs and student documentation to keep records accurate and current.
Identified needs of learners to adapt course content and delivery style to meet needs.
Worked one-on-one with 100 students in core subjects.
Reviewed materials assigned by students' teachers to aid students in successfully completing homework.
Reviewed class materials with students by discussing text, working out solutions to problems and reviewing worksheets or other assignments.
Communicated with parents and teachers on students' progress.
Cooked tasty, nourishing meals for family and friends to promote better nutrition.
Entertained, conversed and read aloud to keep family and friends mentally alert.
Provided family and friends with assistance in completing daily tasks, reducing daily burden on other family members.
Administered medication to family and friends as directed by their physician.
Helped family and friends maintain optimal health by overseeing medication administration and doctor's appointments.
Offered support for family and friends' mental and emotional needs to enhance physical outcomes and overall happiness.
Assisted family and friends with self-administered medications.
Administered medications to family and friends and remained vigilant for negative side effects.
Developed rapport to create safe and trusting environment for care.
Coordinated daily medicine schedules and administration to help family and friends address symptoms and enhance quality of life.
Assisted family and friends by making phone calls, copies and appointments.
Optimized organizational processes by effectively managing family and friends schedules while accounting for individual levels of independence.
Promoted safety by cleaning work areas and removing hazardous materials.
Coordinated ready access to tools and parts needed for repair and maintenance activities.
Learned new materials, processes and programs quickly.
Attended training courses to build understanding of processes, techniques and industry.
Increased training efficiency by working closely with supervisor and coworkers, asking questions, and giving honest, detailed feedback.
Maintained high levels of efficiency during training by taking detailed notes and asking questions.
Shadowed senior team members to learn all related jobs.
Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
Checked and verified photo identification prior to granting facility access.
Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
Inspected suspicious activities and monitored premises for criminal acts and rule infractions.
Reported irregularities such as fire and safety hazards to maintenance.
Secured personal and company goods against robbery, vandalism and illegal entry.
Identified and challenged potentially unauthorized individuals for screening and detention in order to prevent access to restricted areas.
Participated in staff meetings, special events and professional development activities.
Moved throughout facility and among customers to remain aware of developing security situations.
Guided periodic property safety inspections and oversaw remedial action for potential hazards.
Operated detecting devices to screen individuals and prevent passage of prohibited articles into restricted areas.
Performed deep searches and pat-downs to look for unauthorized materials and items such as weapons.
Sales associate
Lane Bryant
02.2003 - 03.2003
Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
Provided positive first impressions to welcome existing, new and potential customers.
Helped customers locate products and checked store system for merchandise at other sites.
Answered customer questions regarding sizing, accessories and proper care for merchandise.
Engaged with customers to effectively build rapport and lasting relationships.
Prepared merchandise for sales floor by pricing or tagging.
Solved customer challenges by offering relevant products and services.
Increased sales by offering advice on purchases and promoting additional products.
Achieved perfect attendance and on-time record.
Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.
Applied security and loss prevention training toward recognizing risks and reducing store theft.
Assisted customers with fitment concerns finding the appropriate size by taking their measurements using a seamstress's tape measure
Customer Service Associate
JCPenney
11.2002 - 11.2002
Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Informed customers about special promotions and provided detailed information for various products.
Developed and actualized customer service initiatives to decrease wait times.
Executes excellent sales floor merchandising and selling.
Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
Resolved concerns with products or services to help with retention and drive sales.
Offered advice and assistance to customers, paying attention to special needs or wants.
Recommended products to customers, thoroughly explaining details.
Responded to customer requests for products, services and company information.
Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
Provided information regarding charge accounts and loyalty programs.
Welcomed customers and provided assistance in locating and purchasing products.
Increased sales by offering advice on purchases and promoting additional products.
Offered each customer top-notch, personal service to boost sales and customer satisfaction.
Organized store merchandise racks and displays to promote and maintain visually appealing environments.
Recommended merchandise to customers based on needs and preferences.
Helped customers complete purchases, locate items and join reward programs.
Stocked merchandise, clearly labeling items, and arranging according to size or color.
Assisted customers by answering questions and fulfilling requests.
Maintained customer satisfaction with quick and professional handling of product returns.
Answered product questions with up-to-date knowledge of sales and store promotions.
Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
Issued receipts and processed refunds, credits or exchanges.
Approached browsing customers to initiate conversations to determine buying preferences.
Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
Generated brand awareness and positive product impressions to increase sales.
Remained informed and updated on current promotions and sales, security protocols, exchange policies and payment policies.
Used consultative sales approach to understand customer needs and recommend relevant offerings.
Answered questions about store policies and addressed customer concerns.
Managed promotional in-store signage and displays and re-stocked merchandise from returns or dressing rooms.
Folded and arranged merchandise in attractive displays to drive sales.
Kept register and sales floor areas clean, tidy and professional in appearance to maximize worker efficiency and promote customer engagement.
Assisted customers with locating and choosing merchandise in store departments.
Supported loss prevention goals by monitoring shopper behavior.
Performed end-of-shift cashout operations according to store policies, maintaining accurate counts and receipt records.
Connected with customers to support positive transaction experiences and address service concerns.
Processed credit card and debit payments, providing accurate charges and credits.
Collaborated with sales floor maintenance personnel to quickly address health and sanitation issues.
Provided warranty information to customers purchasing covered items and services.
Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Managed merchandise returns and exchanges by closely checking items and receipts to assess eligibility and make accurate processing decisions.
Maintained presentable customer areas with diligent cleaning and proactive recovery management.
Reviewed and resolved differences between accounting information and cash drawer.
Performed cash, card and check transactions to complete customer purchases.
Operated cash register to record transactions accurately and efficiently.
Maintained current knowledge of store promotions and highlighted sales to customers.
Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Checked identification for check and credit/debit card transactions.
Worked flexible schedule and extra shifts to meet business needs.
Collected and authorized payments of guests.
Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
Recreation Assistant
City of Henderson
11.2000 - 10.2002
Responded to public inquiries to provide information about programs and facilities.
Performed light custodial duties to provide clean and inviting facilities.
Opened, closed, and secured facilities at prescribed times to accommodate scheduled activities.
Collaborated with staff to create recreation offerings and facilitated communication about new programs to generate involvement.
Maintained order among participants and spectators to enforce conduct rules conformance.
Inspected and cleaned vending machines, games, workout equipment and supplies to maintain operational standards.
Conducted rounds within facility and campus to facilitate safe execution of recreation activities and monitor participation numbers.
Discussed safety and maintenance concerns with supervisor for remediation.
Distributed publicity for programs to market programs.
Provided clear instruction to activity and program participants to deliver fun and safety.
Kept athletic and games equipment and facilities organized and maintained.
Youth Worker
San Francisco Recreation and Parks
01.1999 - 08.2000
Run game clock/scoreboard for adult basketball league
Check-in players before games
Record statistics (points, fouls, assists, blocks, steals) in scorebook for adult and youth basketball leagues
Record baseball statistics for youth baseball league
Record statistics and operate game clock for youth soccer league
Run Bingo games for Seniors
Youth Tennis lessons
Host special events for Young Adult program (dances, game nights, etc)
After school program for ages 13-23
Managed and led activities promoting growth in mental, emotional and educational areas.
Encouraged youth clients to develop own activities and leadership skills through group discussions.
Provided key emotional support to special needs youth.
Established team rosters, scheduled leagues and tournaments and enforced rules and regulations of recreation and athletic programs.
Maintained inventory of equipment, stored and retrieved guest-requested items and assembled and disassembled equipment.
Conducted facility opening and closing procedures by unlocking and locking entrance gates, activating and deactivating working displays and turning off and on lights for security.
Inspected park and recreational areas regularly to maintain safe and clean premises.
Encouraged rules and regulations of recreation facility to promote safety and welfare of guests and members.
Wiped down and cleaned chairs, booths and game stations to comply with sanitation requirements.
Communicated proactively with guests to troubleshoot problems and provide guidance.
Memorized games and rules to facilitate positive entertainment experience.
Greeted and informed customers about attractions, promotions and current prices to foster outstanding hospitality and service.
Conducted routine rounds through game room floor to check and test games.
Adhered to fire safety regulations for facility usage regarding capacity and fire marshall restrictions.
Assisted in marketing efforts by hanging posters and advertisements to inform community of recreational opportunities.
Delivered recreational programs to meet needs and preferences of diverse resident population.
Facilitated interaction in programs by engaging with participants individually to provide encouragement and guidance.
Set up and broke down equipment and supplies used in activities, focusing on safe handling and storing.
Communicated accurate information about available services and facilities to promote enrollment.
Responded to public inquiries to provide information about programs and facilities.
Opened, closed, and secured facilities at prescribed times to accommodate scheduled activities.
Performed light custodial duties to provide clean and inviting facilities.
Maintained order among participants and spectators to enforce conduct rules conformance.
Conducted rounds within facility and campus to facilitate safe execution of recreation activities and monitor participation numbers.
Discussed safety and maintenance concerns with supervisor for remediation.
Distributed publicity for programs to market programs.
Provided clear instruction to activity and program participants to deliver fun and safety.
Kept athletic and games equipment and facilities organized and maintained.
Factored-in abilities, needs and interests of participants in development of events and programs.
Carried out day-day-day duties accurately and efficiently.
Demonstrated respect, friendliness and willingness to help wherever needed.
Worked flexible hours; night, weekend, and holiday shifts.
Assisted with implementation of family programming and special events.
Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
Maintained energy and enthusiasm in fast-paced environment.
Gathered and organized materials to support operations.
Aided colleagues, managers and customers through regular communication and assistance.
Supervised participant activities to address behavioral issues and promote fun, safety and inclusivity.
Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Inspected equipment and facilities for signs of wear or damage impacting safety.
Administered First Aid and CPR to participants in distress.
Developed and maintained courteous and effective working relationships.
Offered friendly and efficient service to customers, handled challenging situations with ease.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Increased player strength, agility and game skills through successful practices.
Promoted proper stretching, warmups and conditioning exercises to prevent sports injuries.
Trained athletes in proper use of equipment for safety and maximum results.
Maintained excellent attendance record, consistently arriving to work on time.
Promoted good sportsmanship with competing teams on- and off-field.
Built positive and productive relationships with parents of student athletes.
Promoted stretching, mobility work and proper form to help athletes safely build strength.
Maintained equipment, facilities and inventory to avoid accidents, mishaps and damage.
Followed players and referee calls to keep score correct throughout games and operated electronic scoreboard to show latest numbers.
Maintained paper score tabulations for permanent league records.
Documented game actions to accurately update league, player and team statistics.
Collected and distributed information between coaches involved in current games to maintain fair gameplay and identify any conflicts.
Set up, checked and broke down equipment for each baseball game.
Set up, checked and broke down equipment for each basketball game.
Set up, checked and broke down equipment for each soccer game.
Delivered important announcements to audience members.
Maximized protections by reporting any equipment, safety or team violation to supervisors for evaluation.
Promoted good sportsmanship among players.
Explained and taught regulations and rules to players and coaches.
Inspected sporting equipment for compliance with safety and event regulations.
Monitored play times and elapsed time during particular events, stopping clocks to meet regulatory requirements.
Assessed players and equipment to verify conformance to event rules and safety standards.
Verified accuracy of score calculations before winners were announced.
Added and subtracted points from scores, tabulated penalties and keep accurate totals for each game.
Calculated athlete, team and league statistics on rolling basis during games.
Explained and demonstrated basic tennis techniques to team members.
Volunteered to coach disadvantaged inner-city youth in basics of tennis.
Explained game instructions and rules to customers.
Prepared rooms, equipment and supplies and maintained clean activity area to foster welcoming environment and maximize participation.
Education
Certificate of Completion - Security And Protective Services
Treasure Island Job Corps Center
San Francisco, CA
01.2004
High School Diploma -
Basic High School
Henderson, NV
06.2002
Timeline
Maintenance Associate
Walmart
09.2022 - 10.2022
Homemaker
My Family
11.2006 - Current
Cashier
Westport Services Staffing
08.2006 - 10.2006
Unarmed Security Guard
Veterans Security
07.2005 - 04.2006
Security Officer
GREEN VALLEY SECURITY
04.2004 - 02.2005
Trainee
Treasure Island Job Corps Center
08.2003 - 01.2004
Sales associate
Lane Bryant
02.2003 - 03.2003
Customer Service Associate
JCPenney
11.2002 - 11.2002
Recreation Assistant
City of Henderson
11.2000 - 10.2002
Youth Worker
San Francisco Recreation and Parks
01.1999 - 08.2000
Certificate of Completion - Security And Protective Services
Treasure Island Job Corps Center
High School Diploma -
Basic High School
Additional Information
Certifications and Licenses, Driver's LicenseJuly 2019 to July 2025Regular adult non-commercial license issued by Colorado
Certification
United HealthCare Group Caregiver Training - 1 Hour
Performing Basic First Aid in Emergency Situations Training - 45 minutes