Ridge Bumphus
Winston-Salem,NC
Summary
Dynamic and results-oriented Military Veteran with four years of expertise as an Aviation Maintenance Data Specialist. Possesses advanced leadership, communication, and organizational skills honed through military service. Demonstrates exceptional proficiency in administrative and clerical procedures, with a comprehensive understanding of business and management principles. Proven track record of success in ensuring the efficiency and accuracy of aviation maintenance operations. Excels in quality control analysis, equipment maintenance, and personnel management. Seeking opportunities to leverage expertise in manufacturing processes to drive operational excellence and contribute to organizational success.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Service Desk Analyst 2
HCTec
Winston-Salem, NC
01.2026 - Current
- Provide Tier 1/Tier 2 technical support for healthcare environments supporting clinical and non-clinical staff
- Troubleshoot and resolve issues related to:Active Directory
Citrix environments
Microsoft 365 (Outlook, Teams, O365)
VPN connectivity
Remote Desktop (RDP)
Virtual Desktop Infrastructure (VDI)
Okta administration and authentication
Imprivata access management
- Support EMR/EHR healthcare systems including:Cerner
Epic
MyChart
- Utilize ticketing and service management platforms including:ServiceNow
Cherwell
Autotask
- Perform remote troubleshooting using:BeyondTrust
GoToAssist
Remote support tools
- Assist users with password resets, account unlocks, MFA issues, permissions, and onboarding/offboarding procedures
- Troubleshoot printer systems and print management tools including Print Central and Printer Managers
- Support telecommunications and workforce management systems including:Five9
Kronos
WFO
- Provide support for enterprise applications such as:Paycom
LMS
Empower
Curio
- Document incidents, escalations, and resolutions thoroughly to maintain SLA compliance and improve support workflows
- Deliver excellent customer service while supporting high call volumes in a fast-paced healthcare IT environment
Machine Operator
ACCU-TECH Industries
San Diego, Ca
08.2023 - 06.2024
- Operated laser machinery for machining, drilling, and scribing/scoring, effectively handling both tasks.
- Utilized a variety of tools including calipers, screwdrivers, allen wrenches, and microscopes for precise measurements and inspections.
- Conducted job and machine setups to ensure optimal performance and efficiency in production processes.
- Implemented in-process quality inspections to maintain high standards of product quality and identify any deviations.
- De-burred materials with expertise to ensure smooth finishes and eliminate sharp edges or imperfections.
- Followed detailed product blueprints and specifications precisely to execute manufacturing tasks accurately.
- Maintained a clean and organized work environment, adhering to cleanliness standards to uphold workplace safety and efficiency.
- Laser processing company
Aviation Maintenance Data Specialist
Navy and Marine Corps
11.2016 - 03.2021
- Held the role of Administrator and Data Analyst for the NTCSS Desktop Client and NALCOMIS
- OOMA systems, providing crucial support to MAG 11 and MALS 11
- Managed and upheld maintenance records, naval correspondence, publications, and data
- Produced comprehensive daily aircraft maintenance reports encompassing data for over 100
- Provided direct intermediate level support to 6 aircraft maintenance organizations, each with an
- Oversaw the creation and administration of over 800 user accounts with tailored permissions
- Offered expert assistance in diagnosing system errors and resolving network failures
- Initiated and managed the submission of trouble tickets via the ITSM ticketing system
- Collaborated with end users to identify and address system malfunctions, enhancing overall
- Conducted regular application updates/installations and delivered technical training to various
- Gathered maintenance data on a daily, weekly, monthly, and quarterly basis, compiling
- Translated project data requirements into actionable project data models for presentation at monthly meetings and to supervisors
- Developed and implemented ad-hoc processes and customized reports to meet specific
- Utilized SQL scripting for targeted data retrieval related to user accounts and aircraft
- Ensured the secure storage and maintenance of up to 2 years' worth of data
- Supervised logs and records for US Navy and Marine Corps F/A-18 aircraft engines (F404-GE-400/F404-GE-402) at Marine Corps Air Station Miramar
- Managed the receipt, induction, transfer, and issuance of engines and engine logbooks to MAG
- 11 and US Navy squadrons
- Documented over 500 logs and records entries, maintained engine logbooks, conducted
Quality Inspector, Machine Operator
Eaton
Roxboro, NC
03.2015 - 08.2016
- Responsible for machining and/or assembling hydraulic lifters and/or cylinder deactivation rocker
- Conduct grinding
- Perform quality inspections in accordance with control plans, reaction charts, SPC charts, etc
- Execute machine set-ups, troubleshoot basic issues, handle materials manually, implement LOTO
- Sort and inspect suspect materials, process rework tasks, and provide assistance to other product
Machine Operator
AWNC
Roxboro, NC
11.2013 - 02.2015
- Operated machinery dedicated to manufacturing transmission parts, emphasizing precision and efficiency in production processes
- Conducted meticulous inspections of transmission parts to ensure adherence to quality standards
- Successfully met or exceeded production goals through diligent work and attention to detail
Quality Inspector & Machine Operator
GKN
Roxboro, NC
06.2013 - 11.2013
- Operated machinery to manufacture driving shafts, ensuring adherence to production standards
- Conducted thorough inspections of drive shafts for BMW vehicles, emphasizing precision and quality control
- Maintained accurate production logs to track manufacturing progress and identify areas for improvement
- Upheld a clean and safe working environment, adhering to all safety protocols and regulations to ensure the well-being of all personnel
Assembly/Machine Operator & Material Handler
DWI Holdings
Roxboro, NC
01.2012 - 02.2013
- Operated machinery for the manufacturing of lights, ensuring efficient production processes
- Marked or tagged identification on parts to maintain traceability and organization
- Loaded and unloaded items from machines, conveyor belts, and trucks with precision and safety
- Observed machine operation to detect part defects or malfunctions, promptly adjusting
- Conducted thorough workplace inspections to identify defects and measured workplaces to ensure machine accuracy
- Generated labels and assembled boxes for packaging purposes, ensuring products are properly
- Demonstrated proficiency in soldering electronic kits to meet product specifications
- Engaged in packaging tasks to prepare finished products for shipment, adhering to company
Education
High School Diploma -
Person High School
01.2012
Skills
- Negotiation
- Customer service
- Active Directory
- Citrix
- Okta Admin
- Imprivata
- VPN
- RDP
- VDI
- Microsoft 365
- Outlook
- Teams
- Cerner
- Epic
- MyChart
- ServiceNow
- Cherwell
- Autotask
- BeyondTrust
- GoToAssist
- Remote Desktop Tools
- Kronos
- Paycom
- LMS
- Curio
- WFO
- Five9
- Telecommunications Support
Certification
Aviation Maintenance Administration Course 2017
Timeline
Service Desk Analyst 2
HCTec
01.2026 - Current
Machine Operator
ACCU-TECH Industries
08.2023 - 06.2024
Aviation Maintenance Data Specialist
Navy and Marine Corps
11.2016 - 03.2021
Quality Inspector, Machine Operator
Eaton
03.2015 - 08.2016
Machine Operator
AWNC
11.2013 - 02.2015
Quality Inspector & Machine Operator
GKN
06.2013 - 11.2013
Assembly/Machine Operator & Material Handler
DWI Holdings
01.2012 - 02.2013
High School Diploma -
Person High School