911 Dispatcher
No
07.2025 - Current
- Responded to incoming emergency calls, assessing situations and prioritizing urgency.
- Operated communication systems to relay information between responders and callers effectively.
- Maintained accurate logs of all communications, ensuring clear documentation of incidents.
- Provided calm assurance to callers during high-stress situations while gathering essential information.
- Collaborated with law enforcement and emergency services to coordinate timely responses.
- Utilized mapping software to assist in dispatching units to precise locations efficiently.
- Participated in training sessions, developing skills in crisis management and conflict resolution.
- Demonstrated adaptability by handling diverse calls, adjusting responses based on evolving circumstances.
- Monitored Police and Fire radios to provide assistance to responding personnel.
- Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Supported law enforcement officers during high-risk situations by providing vital background data on suspect locations or histories.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Dispatched and coordinated emergency services teams according to high-priority calls.
