Ridge Yoshida
Waipahu
Summary
Energetic, hardworking, driven recent college graduate looking for an opportunity to showcase skills in a fulltime establishment. Having a solid foundation in customer service skills and being a faster learner, I seek a chance to grow my skill set that will develop my future career. Proven expertise in insurance products, service and customer needs. Familiar with analyzing documentation, liaising between parties and handling both routine and complex issues each day. Identifies and resolves concerns while promoting new products and meeting sales objectives.
Overview
2
2
years of professional experience
Work History
Insurance Agent
Nakoa Kai Insurance Professionals
Waipahu
08.2025 - Current
- Assisted clients in selecting appropriate insurance policies based on individual needs.
- Educated clients on coverage options and policy details for informed decisions.
- Processed policy applications and renewals efficiently to ensure timely service.
- Conducted follow-up calls to address client inquiries and provide support.
Customer Service Representative
PASHA
Honolulu
11.2024 - Current
- Successfully resolved customer dissatisfaction, resulting in increased loyalty and repeated business.
- Scheduled inbound and outbound shipments, ensuring all necessary documentation is completed accurately and in compliance with PASHA policies.
- Communicated information to operations and sales personnel on shipments requiring special handling to ensure all parties are informed of current shipment statuses.
Golf Pro Service Staff
Forest Highlands Golf Club
Flagstaff
08.2024 - 10.2024
- Increased membership retention through exceptional customer service and timely resolution of members' concerns.
- Managed daily operations of the club establishment, maintaining a clean and organized environment for members and guests.
Lead Lot Technician
Velocity Honolulu
Honolulu
04.2024 - 07.2024
- Conducts basic vehicle inspections, including examining tire pressure, fluid, and fuel levels.
- Maintains a clean and organized inventory, leading to a professional appearance that attracts potential customers.
- Provides direct hands-on assistance to various departments, enhancing workflow efficiency and supporting team operations.
Education
Bachelor of Science - Social Sciences, Public Relations and Advertising
Northern Arizona University
Flagstaff, AZ11.2024
Skills
- Proficient in Microsoft 365/Office (Teams, Outlook, Word, Excel, PowerPoint)
- Advanced guest relations management
- Seasonal commercial driver
- Fundamental automotive mechanics
- Strong interpersonal skills
- Proactive
- Self-motivated
- Policy selection
- Application processing
- Follow-up communication
- Customer relationship management
Extracurricular Activities
Pi Kappa Phi - Theta Upsilon Chapter, Member Ukiyo Hawai'i, Member, Current active member assisting and volunteering at USAPL powerlifting competitions. Ensures a clean and safe environment for members and guests to train. The Ability Experience, Fundraiser, Raised funds and awareness for a nonprofit organization focusing on serving people with disabilities.
Timeline
Insurance Agent
Nakoa Kai Insurance Professionals
08.2025 - Current
Customer Service Representative
PASHA
11.2024 - Current
Golf Pro Service Staff
Forest Highlands Golf Club
08.2024 - 10.2024
Lead Lot Technician
Velocity Honolulu
04.2024 - 07.2024
Bachelor of Science - Social Sciences, Public Relations and Advertising
Northern Arizona University