RIDGELY BAILEY
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success.
Overview
11
11
years of professional experience
Work History
AVP, Branch Manager
Neighbors FCU
03.2015 - Current
- Oversees operational and sales aspect of the branch, ensuring branch is meeting monthly sales goals and complied with regulatory guidelines and requirements.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Resolved various issues impacting sales management and business operations.
- Implemented service improvements to enhance sales cycle.
- Demonstrated knowledge of branch financial products, loans and lines of credit.
- Built rapport with account holders by reaching out with product recommendations and account updates.
- Originated, reviewed, processed, closed, and administered customer loan proposals.
- Complied with established internal controls and policies.
- Processed wide variety of retail banking transactions for personal and commercial customers.
- Worked both independently and collaboratively in fast-paced financial environment.
- Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
Store Manager/Management Trainer
Smoothie King
02.2013 - 03.2015
- Managed multiple locations including the hiring, training, and discipline of staff
- Trained internal/external hires for management positions.
- Developed and implemented successful onboarding program.
- Provided informal coaching and support, assisting and supporting store associates in sales and customer service.
- Drove sales and planned promotional and local store marketing activities.
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
- Built and maintained professional relationships with vendors and suppliers.
- Established and maintained quality control standards.
Skills
- Customer Loyalty
- Managing Operations and Efficiency
- Meeting Sales Goals
- Excellent Team Leadership
- Internal Controls and Reporting Systems
- Interpersonal Skills
- Problem Solving
- Consumer & Commercial Banking
- Project Management
- Account Servicing
- Lead Generation
- Conflict Resolution
- Attention to Detail
Timeline
AVP, Branch Manager
Neighbors FCU
03.2015 - Current
Store Manager/Management Trainer
Smoothie King
02.2013 - 03.2015
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