Summary
Overview
Work History
Education
Skills
Timeline
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Ridgely Coleman

Summary

Dynamic and customer-focused professional with exceptional service skills honed at Starbucks and Chick-fil-A. Adept at conflict resolution and time management, I foster positive environments while enhancing customer satisfaction. Proven ability to maintain meticulous records and manage inventory effectively, ensuring seamless operations and a welcoming atmosphere.

I am also a personable and compassionate candidate with strong communication skills and dedication to patient care. I have a strong understanding of medical terminology and proficiency with electronic health records enhances ability to support healthcare teams. Focused on providing quality patient experiences and contributing to efficient clinical operations.

Overview

2
2
years of professional experience

Work History

Barista

Starbucks
06.2024 - Current
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.

Front of House Employee

Chick-fil-A
02.2024 - 07.2024
  • Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
  • Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
  • Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
  • Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
  • Helped guests at tables when in need of assistance.
  • Built rapport with regular customers by remembering names, preferences, or personal details that enhanced their experience at the establishment.
  • Increased guest return rate through personable interactions and genuine interest in their dining preferences.
  • Utilized point-of-sale systems effectively to process transactions accurately and maintain financial records.
  • Demonstrated adaptability when dealing with unforeseen challenges such as last-minute cancellations or large group arrivals without reservations.
  • Accurately operated cash register to process customer payments.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.

Kennel Assistant

Partner Veterinary Urgent Care
09.2023 - 01.2024
  • Stocked kennel and cleaning supplies to maintain proper inventory for daily performance.
  • Assisted with grooming services such as bathing, brushing, nail trimming, and ear cleaning for improved pet hygiene and health.
  • Managed challenging situations with distressed or aggressive animals using patience and appropriate restraint methods.
  • Maintained detailed records of each animal''s care, including feeding schedules, exercise routines, and any special requirements.
  • Maintained kennel cleanliness and hygiene, reducing the spread of disease and providing a comfortable environment for animals.
  • Monitored animal behavior for signs of illness or distress, promptly reporting any concerns to management or veterinary staff.
  • Kept cages, kennels, play yards, and grooming areas neat and clean.

Education

Associate of Science - Health Sciences

J. Sargeant Reynolds Community College
Richmond, VA
08-2025

High School Diploma -

Trinity Episcopal School
Richmond, VA
05-2024

Skills

  • Patient care
  • Medical terminology
  • Health assessments
  • Team collaboration
  • Time management
  • Conflict resolution
  • Record keeping
  • Inventory management
  • Attention to detail
  • Exceptional customer service
  • Adaptive and creative
  • POS systems
  • Performance improvement
  • Quality control
  • Product displays

Timeline

Barista

Starbucks
06.2024 - Current

Front of House Employee

Chick-fil-A
02.2024 - 07.2024

Kennel Assistant

Partner Veterinary Urgent Care
09.2023 - 01.2024

Associate of Science - Health Sciences

J. Sargeant Reynolds Community College

High School Diploma -

Trinity Episcopal School

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Ridgely Coleman