Ridgely Coleman
Richmond,VA
Summary
Personable and compassionate candidate with strong communication skills and dedication to patient care. Understanding of medical terminology and proficiency with electronic health records enhances ability to support healthcare teams. Focused on providing quality patient experiences and contributing to efficient clinical operations. Developed strong communication and organizational skills in clinical setting, ensuring efficient patient care and administrative support. Ability to adapt quickly and learn new procedures and protocols. Seeking to transition to new field where these skills can contribute to team success and operational efficiency. Experienced with healthcare procedures and patient assistance. Utilizes strong organizational skills to maintain efficient office operations and support patient care. Knowledge of medical terminology and clinical protocols ensures smooth coordination and effective patient communication.
Overview
2
2
years of professional experience
Work History
Medical Assistant
Virginia Women's Center
07.2025 - 11.2025
- Assisted in patient intake process, ensuring accurate data collection and documentation.
- Administered injections and vaccinations under physician supervision, adhering to safety protocols.
- Managed appointment scheduling, optimizing patient flow and reducing wait times.
- Conducted routine lab tests and maintained equipment, ensuring compliance with health regulations.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
Barista
Starbucks
07.2024 - 07.2025
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
Front of House Employee
Chick-fil-A
02.2024 - 07.2024
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
- Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
- Helped guests at tables when in need of assistance.
- Built rapport with regular customers by remembering names, preferences, or personal details that enhanced their experience at the establishment.
- Increased guest return rate through personable interactions and genuine interest in their dining preferences.
- Utilized point-of-sale systems effectively to process transactions accurately and maintain financial records.
- Demonstrated adaptability when dealing with unforeseen challenges such as last-minute cancellations or large group arrivals without reservations.
- Accurately operated cash register to process customer payments.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
Kennel Assistant
Partner Veterinary Urgent Care
09.2023 - 01.2024
- Stocked kennel and cleaning supplies to maintain proper inventory for daily performance.
- Assisted with grooming services such as bathing, brushing, nail trimming, and ear cleaning for improved pet hygiene and health.
- Managed challenging situations with distressed or aggressive animals using patience and appropriate restraint methods.
- Maintained detailed records of each animal''s care, including feeding schedules, exercise routines, and any special requirements.
- Maintained kennel cleanliness and hygiene, reducing the spread of disease and providing a comfortable environment for animals.
- Monitored animal behavior for signs of illness or distress, promptly reporting any concerns to management or veterinary staff.
- Kept cages, kennels, play yards, and grooming areas neat and clean.
Education
Associate of Science - Health Sciences
J. Sargeant Reynolds Community College
Richmond, VA08-2025
High School Diploma -
Trinity Episcopal School
Richmond, VA05-2024
Skills
- Patient care
- Medical terminology
- Health assessments
- Team collaboration
- Time management
- Conflict resolution
- Record keeping
- Inventory management
- Attention to detail
- Exceptional customer service
- Adaptive and creative
- Performance improvement
- Patient communication
- High-pressure adaptability
- Patient intake support
- Injection administration
- Exam room sanitation
- Medical history documentation
- Effective patient communication
Timeline
Medical Assistant
Virginia Women's Center
07.2025 - 11.2025
Barista
Starbucks
07.2024 - 07.2025
Front of House Employee
Chick-fil-A
02.2024 - 07.2024
Kennel Assistant
Partner Veterinary Urgent Care
09.2023 - 01.2024
Associate of Science - Health Sciences
J. Sargeant Reynolds Community College
High School Diploma -
Trinity Episcopal School