Summary
Overview
Work History
Education
Skills
Languages
Timeline
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RIDVAN YILDIZ

COLUMBUS,Ohio

Summary

Dynamic professional with a proven track record in hospitality management at Sevin Hotel, excelling in customer service and operational efficiency. Skilled in team collaboration and problem-solving, I implemented cost-control measures that significantly reduced expenses while enhancing guest satisfaction. Committed to delivering exceptional experiences through attention to detail and effective communication.

Experienced with vehicle management and guest services in high-paced environments. Utilizes effective communication and problem-solving skills to swiftly address client needs. Track record of maintaining safety and efficiency while delivering exceptional customer service.

Knowledgeable a lot of area with strong background in providing exceptional customer service in high-paced environments. Successfully managed vehicle parking and retrieval operations, ensuring safety and satisfaction of clients. Demonstrated skill in efficient time management and effective communication, consistently enhancing guest experiences.

Overview

10
10
years of professional experience

Work History

Valet

Towne Park
03.2025 - Current
  • Managed efficient vehicle parking and retrieval for guests, ensuring quick turnaround times.
  • Provided exceptional customer service, addressing guest inquiries and concerns promptly.
  • Maintained cleanliness and organization of parking areas to enhance guest experience.
  • Assisted in training new staff on operational procedures and safety protocols.
  • Implemented process improvements that enhanced workflow efficiency in busy environments.

Cafe Manager

EPHESUS MEDİTERRANEAN DELİGHT
02.2024 - 03.2025
  • Led marketing initiatives, increasing local awareness and driving customer engagement through social media campaigns.
  • Established vendor relationships, negotiating contracts for cost-effective supply sourcing.
  • Monitored financial performance, identifying trends to improve profitability and operational efficiency.
  • Oversaw daily cafe operations to maintain smooth workflow in both front-of-house and back-of-house areas.
  • Delivered excellent customer service experiences by addressing concerns promptly and professionally.

Hotel Manager

Sevin Hotel
03.2021 - 11.2023
  • Oversaw daily hotel operations, ensuring adherence to quality standards and guest satisfaction.
  • Managed staff scheduling and training programs to enhance team performance and service delivery.
  • Implemented cost-control measures, optimizing resource allocation and reducing operational expenses.
  • Developed and maintained relationships with vendors, ensuring timely procurement of supplies and services.
  • Enhanced guest experience by addressing feedback promptly and resolving complaints effectively.
  • Collaborated with marketing teams to create promotional packages that increased occupancy rates.
  • Hired and trained new employees, demonstrating best methods for serving clients and guests.

Researcher

Istanbul University
08.2019 - 10.2023
  • Led comprehensive research initiatives to support evidence-based decision-making.
  • Analyzed complex data sets using advanced statistical software to identify trends.
  • Developed and implemented research methodologies enhancing project efficiency and accuracy.
  • Mentored junior researchers, fostering skill development and knowledge sharing within team.
  • Collaborated with cross-functional teams to align research objectives with organizational goals.
  • Streamlined data collection processes, improving turnaround time for project deliverables.
  • Conducted literature reviews to inform research designs and validate methodologies employed in studies.
  • Gathered and organized information for research purposes.
  • Collaborated with interdisciplinary teams to conduct comprehensive studies and generate valuable insights.
  • Conducted thorough literature reviews to identify gaps in knowledge and inform future research directions.
  • Synthesized large volumes of information, identifying key trends and patterns relevant to research objectives.

Teacher

FEN SCİENCE ACADEMİA
08.2018 - 06.2021
  • Developed engaging lesson plans aligned with curriculum standards.
  • Implemented innovative teaching strategies to enhance student engagement.
  • Assessed student progress through regular evaluations and feedback sessions.
  • Collaborated with colleagues to design interdisciplinary projects and activities.
  • Utilized technology tools to facilitate interactive learning experiences.

Cafe Manager

KADIKOY CAFE
08.2015 - 08.2018
  • Oversaw daily operations, ensuring efficient service and adherence to quality standards.
  • Managed staff scheduling, optimizing team performance and coverage during peak hours.
  • Developed training programs for new employees, enhancing skills and reducing onboarding time.
  • Implemented inventory management systems, improving stock accuracy and reducing waste.
  • Analyzed customer feedback to refine menu offerings and enhance overall dining experience.

Education

Master of Science - Geography

ISTANBUL UNIVERSITY
ISTANBUL / TURKEY
07-2021

Skills

  • Customer service and support
  • Customer communication
  • Efficient work ethic
  • Patience and composure
  • Strong communication skills
  • Problem-solving
  • Team collaboration
  • Clean driving record
  • Professional appearance
  • Attention to detail
  • Valid Driver's license
  • Multitasking and organization
  • Physical fitness
  • Team player mentality
  • Flexible schedule
  • Time management
  • Quick decision making
  • Multitasking proficiency
  • Stress tolerance
  • [Language] fluency

Languages

English
Native or Bilingual
Turkish
Native or Bilingual

Timeline

Valet

Towne Park
03.2025 - Current

Cafe Manager

EPHESUS MEDİTERRANEAN DELİGHT
02.2024 - 03.2025

Hotel Manager

Sevin Hotel
03.2021 - 11.2023

Researcher

Istanbul University
08.2019 - 10.2023

Teacher

FEN SCİENCE ACADEMİA
08.2018 - 06.2021

Cafe Manager

KADIKOY CAFE
08.2015 - 08.2018

Master of Science - Geography

ISTANBUL UNIVERSITY

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