Ridwan Ali

• Supported ongoing projects creating a secure script using python to execute assigned features
• Developed and setup secure network that employees accessed from headquarters and branch offices to the data center, securing wireless AP (server, workstations, and VPN server)
• Maintained and managed technical support system using excellent analysis, problem-solving, communication, troubleshooting, and interpersonal skills to interact with individuals and teams at all levels in the organization
• Assisted in technical support process refinement to improve customer service and support
• Responded to assistance requests from users and directed individuals through basic troubleshooting tasks
• Set up new desktop systems and configured laptops for incoming employees, loading required software and server permissions

• Provided PC desktop support which included installation, troubleshooting, and maintenance of PC hardware, software, and all applications for the resort
• Provided customer support to a variety of end users, answering questions, rectifying problems
• Assisted remote users using remote applications (MS Office application, Citrix, WinSCP/FileZilla) to trouble shoot technical issues such as connectivity issues (VPN, office network, Internal site)
• Resolve technical problems with Local Area Network (LAN), Wide Area network (WAN) and other systems
• Performed preventive maintenance and repairs according to established policies and procedures

• Plan, install, integrate, operate, and maintain the Army's strategic, operational, tactical, and sustaining base voice and data communication networks, information systems, services, and resources for peace, conflict, and wartime operations
• Lead and manage signal units and personnel engaged in the installation, operation, administration, maintenance, and security of wide area communications networks and information systems enabling mission command for tactical, operational, strategic, and sustaining base operations
• Supported various tasks in Communication unit including but not limited to automation, information security, network management, maintenance, and troubleshooting
• Managed support for computers connected to the classified and unclassified strategic network
• Maintained the systems and processes utilized by the Battalion support desk, providing automation services such as configuring and troubleshooting Battalion computers, Defense Switched Network (DSN) Phones, Live Scan and Case Cracker system communication
• Experienced in ETL extracting data from the databases, files, excel, and web application
• Lead and supervised 20 members team of communication specialists who provided technical support to different organizations
• Developed a standard operation manual to provide a structured efficient way to complete tasks and objective
• Supported daily operations to ensure accountability of equipment and safety of personal
• Provided oversight for over $15 million in equipment in place of supervisory duties