Ridwan Mohamed
Brooklyn Park,MN
Summary
Excited recruit with a passion for helping others. Adept learner, critical thinker and a team player. Over 10+ years of experience in customer service and relationship building. 2+ years of project management/project coordinating.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Project Manager
Bailiwick
02.2022 - Current
- Managed projects from procurement to commission.
- Identified plans and resources required to meet project goals and objectives.
- Planned, designed, and scheduled phases for large projects.
- Coordinated material procurement and required services for projects within budget requirements.
- Proved successful working within tight deadlines and a fast-paced environment.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
Relationship Banker
JPMorgan Chase
10.2020 - 02.2022
- Currently licensed through FINRA completed SIE, Series 6, Series 63, and Life and Health Insurance License
- Completed training to be a Manager on Duty and Notary Public
- Helped customers open and close accounts, apply for loans, credit cards and help them make sound financial decisions
- Provided clients with budget management and financial guidance
- Also providing the client with the tools and skills necessary to promote healthy financial habits through education
- Created strategic financial solutions to suit individualized client needs, as well as the ability to show empathy and compassion in difficult situations
- Partnered with loan and mortgage officers and Financial Advisors to provide clients with optimal financial solutions
- Facilitated meetings with clients and Private Bankers to help clients make personalized decisions around investing and retirement.
Personal Banker
Wells Fargo Bank
10.2016 - 10.2020
- Helped customers open and close accounts, apply for loans and make sound financial decisions
- Provided clients with budget management and financial guidance
- Created strategic financial solutions to suit individualized client needs
- Partnered with loan and mortgage officers and financial advisors to provide clients with optimal financial solutions.
Assistant Manager Sales Associate
Subway
06.2013 - 10.2016
- Met and exceeded productivity targets by handling every interaction with top-notch customer service
- Achieved high customer satisfaction scores by de-escalating complaints quickly
- Prepared for busy periods by organizing ingredients and restocking supplies for expected loads
- Utilized approved food recipes and production standards to ensure proper quality, serving temperatures and standard portion control.
Education
High school diploma - undefined
Skills
- Team leadership
- Sales growth
- Retail sales
- Customer service
- Customer satisfaction
- Active listener
- Rapport building
- Retaining customer relationships
- Financial strategy building
- Project Management & problem-solving abilities
Certification
- FINRA License
- Certified Notary Public
Personal Information
Willing To Relocate: Anywhere
Languages
Somali
Native or Bilingual
Timeline
Project Manager
Bailiwick
02.2022 - Current
Relationship Banker
JPMorgan Chase
10.2020 - 02.2022
Personal Banker
Wells Fargo Bank
10.2016 - 10.2020
Assistant Manager Sales Associate
Subway
06.2013 - 10.2016
High school diploma - undefined
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