Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ridwan Salami

San Antonio,TX

Summary

Offering strong foundation in technical support and keen willingness to learn and grow in dynamic environment. Brings solid grasp of computer systems and software, along with technical troubleshooting capabilities. Ready to use and develop technical skills and problem-solving abilities Help Desk in role.

Transitioning from technical support environment, with focus on problem-solving and customer service. Developed skills in troubleshooting, system maintenance, and user assistance. Seeking to apply these transferable skills in new field, contributing to effective solutions and user satisfaction.

Efficient and resourceful problem-solver with positive attitude and exceptional communication skills. Possesses foundational understanding of computer systems and software, coupled with ability to troubleshoot hardware and software issues. Committed to delivering effective technical support and enhancing user satisfaction.

Knowledgeable trouble shooting with strong background in providing technical support and troubleshooting. Successfully resolved complex issues and improved system performance. Demonstrated ability to manage user inquiries and maintain high levels of customer satisfaction.

IT professional prepared to deliver high standards in technical support and issue resolution. Proven track record of enhancing system functionality and user experience. Known for collaborative teamwork and flexibility to meet changing demands, with expertise in problem-solving and customer service.

Experienced with diagnosing and resolving technical issues efficiently. Utilizes effective communication skills to assist users and ensure their needs are met. Track record of maintaining system integrity and providing exceptional customer support.

Professional support specialist with strong background in troubleshooting, technical support, and customer service. Skilled in resolving hardware and software issues efficiently and effectively. Known for collaborative approach and adaptability to evolving needs, ensuring optimal team performance and user satisfaction. Reliable, resourceful, and focused on achieving results.

Friendly Help Desk Technician with almost 2 years quickly and effectively resolving customers' technical issues. Dedicated to exceeding client expectations by verifying satisfactory resolutions for every submitted ticket. Skilled at maintaining positive communications even in stressful situations. Ready to leverage deep technical knowledge and amiable personal interactions to provide superlative technical responses.

Overview

3
3
years of professional experience

Work History

Help Desk Technician

Conduent
02.2024 - Current
  • Provided basic end-user troubleshooting and desktop support.
  • Installed, modified, and repaired software and hardware to resolve technical issues.
  • Provided remote support to users across multiple locations, demonstrating flexibility and adaptability in problem-solving.
  • Explained technical information in clear terms to promote better understanding for non-technical users.
  • Configured hardware, devices, and software to set up workstations for employees.
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.
  • Maintained accurate documentation of help desk tickets, ensuring proper tracking and resolution of issues.
  • Enhanced customer satisfaction by resolving technical issues in a timely and efficient manner.
  • Implemented preventative measures that reduced recurring technical issues faced by users, increasing overall efficiency levels.
  • Participated actively in ongoing professional development opportunities, staying current on industry trends and advances in technology.
  • Managed sensitive user data securely, adhering to company policies and industry best practices for cybersecurity.

Customer Service Representative

Conduent
08.2022 - 02.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.

Education

GED -

New Drop High School
New York, NY
06-2022

Skills

  • Software updates
  • Issue resolution
  • Hardware repair
  • Remote system analysis
  • Ticket management
  • Remote support
  • Network infrastructure monitoring
  • Data processing
  • Data security
  • Help desk software
  • System administration
  • IT documentation
  • Data backup and recovery
  • Computer workstation setup

Timeline

Help Desk Technician

Conduent
02.2024 - Current

Customer Service Representative

Conduent
08.2022 - 02.2024

GED -

New Drop High School