RIDWAN ABDI
Columbus,OH
Summary
Patient Service Assistant with hospital and home care experience supporting patients with daily care, mobility, and safety needs. Works closely with nursing staff to provide timely, respectful, and patient-centered care in fast-paced settings. Strong communicator with a calm, professional approach and a consistent focus on patient comfort, safety, and confidentiality. Nursing student with active BLS certification and a strong commitment to quality patient care.
Overview
9
9
years of professional experience
Work History
Patient Service Assistant
OhioHealth Riverside Methodist Hospital
Columbus, OH
01.2024 - 06.2025
- Collected, documented, and reported patient information to Registered Nurses and care teams.
- Assisted with patient mobility, positioning, transfers, and safety needs.
- Supported nursing staff during procedures by preparing rooms, supplies, and patients.
- Maintained clean, stocked, and safe patient care environments in compliance with hospital standards.
- Ensured strict adherence to HIPAA and patient confidentiality requirements.
- Transported patients, equipment, and specimens throughout the unit.
- Communicated effectively with patients, families, nurses, and interdisciplinary staff.
Senior Caregiver
Amada Senior Care
Columbus, OH
09.2024 - 05.2025
- Assisted patients with daily living activities, ensuring their safety and wellbeing.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Maintained accurate documentation of patient care activities for regulatory compliance purposes.
- Provided safe mobility support to help patients move around personal and public spaces.
- Developed strong rapport with patients and families, fostering trust and open communication.
- Enhanced patient comfort by providing compassionate and attentive care.
- Coordinated transportation arrangements for medical appointments or other necessary errands.
Security Supervisor
Allied Universal Security Services, Systems and Solutions
Columbus, OH
07.2021 - 12.2023
- Supervised security personnel, ensuring adherence to protocols and procedures.
- Conducted regular site inspections to identify vulnerabilities and implement corrective actions.
- Developed training programs for staff on emergency response and conflict resolution techniques.
- Participated in the hiring process for new security personnel, conducting interviews and evaluating candidate qualifications to build an effective team.
- Prepared and submitted reports to keep management informed of security activities and developments.
- Supervised and evaluated security staff performance to determine compliance with safety regulations.
- Oversaw team of security officers and managed scheduling and performance evaluations.
Senior Caregiver
Right Choice Home Health Care LLC
Columbus, OH
01.2021 - 06.2021
- Maintained clean, safe, and well-organized patient environment.
- Provided compassionate personal care, including assistance with daily living activities and mobility support.
- Fostered social engagement among seniors through meaningful conversations and shared activities, decreasing feelings of isolation.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Provided mobility assistance such as walking and regular exercising.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Provided transportation and appointments management.
Security Officer
Securitas Security Services USA
Columbus, OH
09.2019 - 01.2021
- Monitored premises to ensure safety and security of personnel and property.
- Conducted regular inspections of facilities to identify potential security risks.
- Responded promptly to incidents, coordinating with emergency services as needed.
- Implemented security protocols, enhancing overall safety measures within assigned areas.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Reported suspicious activities and persons to law enforcement.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
Merchandise Associate
Mast Global Logistics
Columbus, OH
02.2018 - 09.2019
- Coordinated inventory management processes to optimize stock levels and reduce discrepancies.
- Maintained accurate inventory records using warehouse management systems.
- Operated forklifts and pallet jacks for efficient material handling.
- Trained new staff on safety protocols and operational procedures.
Customer Service Representative
Teleperformance USA
Columbus, OH
02.2016 - 09.2017
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Collaborated with team members to enhance service delivery and improve customer satisfaction ratings.
- Delivered accurate information regarding products, services, and promotions to customers.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Reduced call resolution time through efficient problem-solving and communication skills.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Maintained a thorough knowledge of products and services to provide accurate information to customers.
Education
Associate of Science -
Hondros College of Nursing
Westerville, OH05-2027
High School Diploma -
Treca Digital Academy
Columbus, OH01-2017
Skills
- Patient Safety & Positioning
- Patient advocacy
- Mobility Assistance & Transfers
- Infection Control & Environmental Safety
- HIPAA Compliance & Confidentiality
- Communication with RNs & Care Teams
- Patient Transport & Unit Support
- Documentation & Clerical Support
- Certified in CPR/AED
- Excellent communication
- Vitals monitoring
Languages
English
Native or Bilingual
somali
Native or Bilingual
Timeline
Senior Caregiver
Amada Senior Care
09.2024 - 05.2025
Patient Service Assistant
OhioHealth Riverside Methodist Hospital
01.2024 - 06.2025
Security Supervisor
Allied Universal Security Services, Systems and Solutions
07.2021 - 12.2023
Senior Caregiver
Right Choice Home Health Care LLC
01.2021 - 06.2021
Security Officer
Securitas Security Services USA
09.2019 - 01.2021
Merchandise Associate
Mast Global Logistics
02.2018 - 09.2019
Customer Service Representative
Teleperformance USA
02.2016 - 09.2017
Associate of Science -
Hondros College of Nursing
High School Diploma -
Treca Digital Academy