Rie Quiel
Customer Service
Las Vegas,NV
Summary
Warm and friendly individual with ability to help customers in any situation. Enjoys working closely with team members to provide positive guest experience. Experience as front desk agent in busy and successful resort setting.
Overview
4
4
years of post-secondary education
11
11
years of professional experience
Work History
Front Desk Clerk
Luxor Las Vegas
Las Vegas, NV
07.2015 - Current
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
- Entered customer data using opera and updated information whenever patrons changed rooms.
- Politely welcomed arriving guests, providing room keys and information on amenities and policies.
- Resolved service-related problems and documented actions in system.
- Kept accounts in balance and ran daily reports to verify totals.
- Maintained transaction security by verifying payment cards against identification.
- Explained details regarding property, including restaurants, pool area, spa and fitness center to acclimate patrons to resort environment.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Calculated billings and posted charges to room accounts, reviewing all charges with guests at checkout.
- Work in lobby assist guests with questions and mobile check in.
Front Desk Clerk
Luxor Las Vegas
Las Vegas, NV
11.2006 - 03.2012
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
- Entered customer data using LMS software and updated information whenever patrons changed rooms.
- Maintained financial accuracy by collecting deposits, fees and payments.
- Resolved service-related problems and documented actions in system.
- Kept accounts in balance and ran daily reports to verify totals.
- Maintained transaction security by verifying payment cards against identification.
- Explained details regarding property, including restaurants, pool area, spa and fitness center to acclimate patrons to resort environment.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
Education
Bachelor of Arts -
Tokyo Kasei University
Tokyo 04.1997 - 03.1998
High School Diploma -
Kikuka High School
Tokyo 04.1994 - 03.1997
Skills
Problem-solving skills
Time management
File management
Customer service
Hospitality service expertise
Team Building
Multi-line phone systems
Room assignments
Attractions and amenities knowledgeable
Timeline
Front Desk Clerk
Luxor Las Vegas
07.2015 - Current
Front Desk Clerk
Luxor Las Vegas
11.2006 - 03.2012
Bachelor of Arts -
Tokyo Kasei University
04.1997 - 03.1998
High School Diploma -
Kikuka High School
04.1994 - 03.1997