Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Rieaunbreia S Williams

Morrow, ,GA

Summary

Hello, my name is Rieaunbreia Williams, a knowledgeable and dedicated customer service professional with extensive experience in the customer service industry. I’m a solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Even through difficult progression phases and regular day struggles on the job I am motivated to maintain customer satisfaction and contribute to company success. I Specialize in quality, speed and process optimization while providing articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. I bring my strong leadership and problem-solver skills while being dedicated to streamlining operations to decrease costs and promote organizational efficiency Utilizing independent decision-making skills and sound judgment to positively impact company success.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Healthcare Data Entry Team Lead

LaSalle Network
10.2023 - Current
  • Completed data entry tasks with accuracy and efficiency.
  • Maintained files, records and chronologies of entry activities.
  • Compiled data and reviewed information for accuracy prior to input.
  • Managed workflow scheduling, data entry, and accuracy verification for large data projects.
  • Corrected data entry errors to prevent later issues such as duplication or data degradation.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Coached team members in techniques necessary to complete job tasks.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
  • Designed strategic plan for component development practices to support future projects.
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.

Certified Medical Assistant -Contract

Relief Anesthesia Solutions LLC
09.2023 - 11.2023
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Taught patients about medications, procedures, and care plan instructions.

Physician Office Floater

Piedmont HealthCare
07.2023 - 08.2023
  • Completed clerical tasks such as filing, copying, and distributing mail.
  • Managed daily data entry and kept clerical information accurate and up-to-date.
  • Maintained and updated office records, both digital and physical.
  • Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Verified patient insurance coverage and collected required co-payments.
  • Obtained and documented patient medical history, vital signs and current complaints at intake.
  • Completed EKGs and other tests based on patient presentation in office.
  • Prepared lab specimens for diagnostic evaluation.
  • Measured patient pulse oximetry.
  • Collected pertinent data and calculations to aid physician in interpreting results.
  • Liaised with patients and addressed inquiries, appointment requests and billing questions.

Physicians Office Float

Piedmont HealthCare
02.2023 - 08.2023
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Followed detailed directions from management to complete daily paperwork and computer data entry.
  • Increased customer service success rates by quickly resolving issues.
  • Assisted with Lab procedures for up to 200 patients per day
  • Documented vital signs and chief of complaint for 10-20 patients per day
  • Charting & Rooming patients via Epic EHR system
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Sanitized, restocked and organized exam rooms and medical equipment.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Tested and recorded blood glucose levels.
  • Monitored patients' response to dialysis therapy and reported any unusual findings to nurse supervisor ;Edited final test results to provide to physician for analysis.
  • Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Obtained client medical history, medication information, symptoms and allergies.
  • Conducted EKG, echocardiogram, stress tests and other ordered cardiac tests for 36+ patients per day.
  • Worked in team of technicians in quickly changing environment, adhering to all safety protocols and company processes.

Remote Customer Success Advocate

Block Inc.,
09.2021 - 01.2023
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Recommended products to customers, thoroughly explaining details.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Documented procedures, identified areas to improve internal controls and gain additional efficiencies and implemented policy changes.
  • Verified and submitted timekeeping information for accurate and efficient payroll processing.
  • Reconciled health care benefits, tax contributions and retirement accounts to facilitate large-scale account reconciliations.
  • Prepared and monitored sick leave files and served as administrator of sick leave program.
  • Documented and processed all garnishments for bankruptcies, student loans and child support orders.
  • Managed payroll data entry and processing for 50-100 employees to comply with predetermined company guidelines.
  • Handled high volume of inbound phone calls in fast-paced environment.
  • Identified, documented and took ownership of customers' issues and saw problems through to resolution.
  • Applied knowledge of regulations, employment law and tax code to keep operations in compliance with applicable standards.
  • Reviewed time records for 50 to 100 employees to verify accuracy of information.
  • Created new hire and termination documents for payroll.
  • Confirmed compliance with all applicable federal, state and local payroll laws and regulations.

Phlebotomist/Lab Assistant

American Red Cross
03.2022 - 08.2022
  • Maintained lab by calibrating equipment and cleaning surfaces and items used.
  • Assisted with support duties such as filling products, labeling products, testing samples and taking inventory.
  • Demonstrated flexibility working in a fast-paced and ever-changing environment.
  • Worked closely with lab staff on special projects.
  • Prepared specimens for testing and analysis.
  • Logged samples correctly into computerized tracking system.
  • Demonstrated competence in collecting lab samples for testing.

Remote Disability Claims Processor Specialist

Premier Disability Services, LLC
06.2021 - 12.2021
  • Followed up with customers on unresolved issues.
  • Reviewed new files to determine current status of injury claim and to develop plan of action.
  • Conducted full claim investigations and reported updates and legal actions.
  • Reported policy changes and company conditions affecting customer satisfaction.
  • Utilized appropriate cost containment techniques to reduce overall claim costs.
  • Escalated files with significant indemnity exposure to supervisor for further investigation.
  • Made contact with insurance carriers to discuss policies and individual patient benefits.
  • Maintained confidentiality of patient finances, records, and health statuses.

Phlebotomist/Lab Assistant

Gwinnett Medical Center
02.2021 - 06.2021
  • Performed diagnostic and therapeutic laboratory procedures.
  • Properly calibrated and adjusted malfunctioning equipment to achieve precise test results.
  • Verified final products passed quality control standards before release.
  • Ordered supplies, obtained pricing and quotes, prepared purchase requests and maintained organized expense log.
  • Analyzed data to create and organize graphs, charts, and documents for publications and presentation.
  • Learned multiple molecular biological techniques.

Pharmacy Technician

Publix Pharmacy
09.2020 - 05.2021
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
  • Counted and labeled prescriptions with correct item and quantity.
  • Stocked, labeled and inventoried medication to keep accurate records.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.

Pharmacy Technician & Sales Associate

CVS Health
02.2020 - 10.2020
  • Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Entered and processed patients' prescriptions into internal system.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Collected co-payments or full payments from customers.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
  • Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
  • Reviewed and verified customer information and insurance provider information.
  • Counted, measured and compounded medications following standard procedures.
  • Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.

Assistant Manager

Dolly’s Ice Cream Parlor
05.2018 - 10.2018
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Made hiring recommendations to increase company's productivity and profitability with quality workers.

Certified Nursing Assistant

Reliable Rehabilitation Center
11.2017 - 05.2018
  • Helped clean and prepare patient consultation rooms to maintain hygiene standards
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Helped patients complete range of motion exercises to prevent loss of function during care.
  • Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.

Dietary Aide

Reliable Rehabilitation Center
05.2017 - 11.2017
  • Participated in medical staff meetings and other committees related to nutrition care.
  • Kept all kitchen areas clean, tidy and free of hazards.
  • Provided nutrition education and counseling to patients and families.
  • Upheld efficiency of meal services by pre-setting tables before patients arrived.
  • Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
  • Delivered nourishment and supplements to nurse station for distribution to specific residents.
  • Assisted in maintaining dry storage areas and handling unpacking, dating, and rotating of food and non-food supplies as directed.
  • Obtained and evaluated dietary histories of individuals to plan nutritional programs.
  • Discarded outdated food products and maintained waste disposal procedures.
  • Reported and documented resident changes in consumption or behaviors.

Education

Associate's degree - Paralegal Studies

Blue Ridge Community College
Flat Rock, NC

Certified Clinical Medical Assistant - Medical Assisting

A Breath Of Fresh Air Medical Careers
Decatur, Ga
02.2023

CPR First Aide -

National CPR Foundation
11.2022

ProjectManagement Professional Certification (PMP) -

Cousera Online School
05.2022

Certified Phlebotomy Technician -

A Breath Of Fresh Air Medical Careers
12.2021

High School Diploma -

Fayette Co High School
Fayetteville, GA
05.2016

Associate - Culinary Arts

Southern Crescent Technical College
Fayetteville, GA
05.2016

Skills

  • Credit Card Payment Processing
  • Account Management
  • Operational Efficiency
  • High-Volume Environments
  • Inbound Phone Calls
  • Employee & Customer Relations
  • Report Preparation & Transcription
  • Microsoft Office
  • Billing Procedures
  • Customer Experience Improvement
  • Injection Preparation & Injection Administration
  • Accounts Payable and Accounts Receivable
  • Data Analysis
  • Meeting Deadlines
  • Research Support
  • Front Office Administration Systems
  • Project Management
  • Training and Development
  • Electronic Health Record Systems ( EHR )- EPIC, EClinical Works, AthenaOne
  • Medical Terminology
  • Drug Prescription Prior Authorization
  • Remote Conferencing
  • Billing & Recordkeeping
  • Staffing/ Recruitment
  • Review Timesheets
  • Direct Deposit Processing
  • Business Correspondence Writing
  • New Employee Paperwork
  • Record Requests
  • Human Resource Information System (HRIS)
  • Legal Compliance
  • Data Imports
  • Client Billing
  • I-9 Documentation
  • Information Auditing and Verification
  • Workers Compensation
  • E-Mail and Telephone Communication
  • Interpersonal and Written Communication
  • Employee File Maintenance
  • Human Anatomy and Physiology
  • Charting Expertise
  • Completing Insurance Forms
  • Operating EKG Equipment
  • Vitals Collection and Documentation
  • EKG Set Up and Monitoring
  • Data Entry
  • Letter preparation
  • Quality Assurance
  • Calendar Management/ Scheduling
  • Clerical Support
  • Office Administration
  • Spreadsheet Management
  • Staff Management
  • Administrative Support
  • Report Generation

Certification

  • Certified Phlebotomist Technician , National Healthcare Association (NHA) - Obtained : 12/30/2021 , Expires: 11/2025 , Renewed : 11/2023
  • Certified Medical Assistant , National Healthcare Association (NHA) - Obtained : 02/17/2023 , Expires : 02/2025
  • Licensed Project Manager - Coursera Online College Program - Obtained : 05/08/2022 , No Expiration Date
  • Certified Pharmacy Technician , GA Board Of Pharmacy - Obtained : 09/18/2020

Timeline

Healthcare Data Entry Team Lead

LaSalle Network
10.2023 - Current

Certified Medical Assistant -Contract

Relief Anesthesia Solutions LLC
09.2023 - 11.2023

Physician Office Floater

Piedmont HealthCare
07.2023 - 08.2023

Physicians Office Float

Piedmont HealthCare
02.2023 - 08.2023

Phlebotomist/Lab Assistant

American Red Cross
03.2022 - 08.2022

Remote Customer Success Advocate

Block Inc.,
09.2021 - 01.2023

Remote Disability Claims Processor Specialist

Premier Disability Services, LLC
06.2021 - 12.2021

Phlebotomist/Lab Assistant

Gwinnett Medical Center
02.2021 - 06.2021

Pharmacy Technician

Publix Pharmacy
09.2020 - 05.2021

Pharmacy Technician & Sales Associate

CVS Health
02.2020 - 10.2020

Assistant Manager

Dolly’s Ice Cream Parlor
05.2018 - 10.2018

Certified Nursing Assistant

Reliable Rehabilitation Center
11.2017 - 05.2018

Dietary Aide

Reliable Rehabilitation Center
05.2017 - 11.2017

Associate's degree - Paralegal Studies

Blue Ridge Community College

Certified Clinical Medical Assistant - Medical Assisting

A Breath Of Fresh Air Medical Careers

CPR First Aide -

National CPR Foundation

ProjectManagement Professional Certification (PMP) -

Cousera Online School

Certified Phlebotomy Technician -

A Breath Of Fresh Air Medical Careers

High School Diploma -

Fayette Co High School

Associate - Culinary Arts

Southern Crescent Technical College

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