Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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R'iell Shields

Suffolk,VA

Summary

Dynamic and results-oriented professional with a proven track record at Amazon, adept at enhancing operational efficiency and customer satisfaction. Excelled in mentoring and training, demonstrating exceptional problem-solving abilities and reliability. Achieved notable improvements in on-time delivery rates, leveraging data analysis skills and a commitment to safety and professionalism.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Fulfillment Associate/ Process Guide

Amazon
01.2024 - Current
  • Assisted in the training of new fulfillment associates, sharing best practices and offering support, providing visual and hands on learning.
  • Collaborated with team members to optimize workflows and improve overall operational performance.
  • Contributed to a safe work environment by adhering to safety protocols and promptly identifying and addressing potential hazards.
  • Enhanced warehouse efficiency by consistently meeting or exceeding productivity goals for daily tasks.
  • Consistently met high standards for cleanliness and organization within the fulfillment center, providing an orderly working environment for all team members.
  • Increased on-time delivery rates by prioritizing urgent shipments and effectively managing workload distribution among team members.
  • Exceeded customer expectations by going above and beyond to ensure fast, accurate, and courteous service throughout the entire fulfillment process.
  • Enhanced customer satisfaction by accurately fulfilling orders within tight deadlines.
  • Willingly helped with special projects of various magnitudes, while demonstrating excellent multitasking and problem solving skills
  • Staffed and tracked all AAs in my area, while making sure they utilized the proper personal protection wear, and had an abundance of work opportunities available
  • Assisted Process Assistants and AMs/OMs in daily operations
  • Lead the associates to meeting production goal and walk my department ensuring work is being distributed fairly, and getting done safely

Sales Floor Associate

Dollar Tree
03.2023 - 09.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Maintained a clean and organized sales floor, ensuring an efficient shopping experience for customers.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Assisted in inventory management, conducting regular counts and restocking merchandise as needed.
  • Participated in ongoing training programs to stay current with industry trends and enhance personal skills related to the role.
  • Collaborated with team members to achieve monthly sales targets and maintain high levels of customer satisfaction.
  • Contributed to loss prevention initiatives by diligently monitoring suspicious activity on the sales floor and reporting concerns promptly to management.

Shift Leader

Bojangles'
04.2021 - 01.2023
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Enforced company policies and regulations with employees.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
  • Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
  • Monitored equipment maintenance schedules to ensure timely repairs, preventing downtime and loss of productivity.
  • Assisted managers in setting goals for each department within the store and monitored progress toward those objectives regularly.
  • Enhanced team efficiency by leading shift changeovers, ensuring smooth operations without downtime.

Education

Associate of Applied Science - Pyschology

Paul D. Camp Community College
Suffolk, VA
05-2027

High School Diploma -

Shields Acadamy
Suffolk, VA
01-2023

Skills

  • Employee/Customer Satisfaction
  • Management Support
  • Data Analysis skills
  • Customer Engagement
  • Enforcing Safety
  • Section reset coordination
  • Mentoring and training
  • Physical Stamina
  • Problem-solving abilities
  • Multitasking
  • Reliability
  • Professionalism

Certification

Food Handlers Certification

Languages

English
Native or Bilingual
Spanish
Professional Working

Timeline

Fulfillment Associate/ Process Guide

Amazon
01.2024 - Current

Sales Floor Associate

Dollar Tree
03.2023 - 09.2023

Shift Leader

Bojangles'
04.2021 - 01.2023

Associate of Applied Science - Pyschology

Paul D. Camp Community College

High School Diploma -

Shields Acadamy

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