Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Rielle Jackson

Atlanta,GA

Summary

Hardworking and passionate job seeker is ready to maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. I’m also ready to help the team achieve company goals.

Overview

5
5
years of professional experience

Work History

Wax Specialist

European Wax Center
Atlanta, GA
01.2022 - Current
  • Maintained clean and sanitary workspace.
  • Answered multi-line phone system and emails to schedule clients and consultations.
  • Advised clients on proper home-care regimens.
  • Assessed condition of clients' skin in order to make recommendations to improve skin quality.
  • Discussed procedures and treatment options with clients.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.

Cosmetology Student

Aveda Art & Science Institute
Atlanta, GA
09.2020 - 09.2021
  • Assisted front desk by answering phone calls, taking appointments and checking clients in.
  • Completed basic styles for regular customers by using strong blow-drying and curling abilities.
  • Assisted hairdressers with cutting, coloring and styling hair to maintain salon workflow efficiency.
  • Performed basic housekeeping duties such as sweeping, taking out trash and collecting dirty linens for wash.

Esthetician

Massage Envy
Austell, GA
09.2019 - 02.2020
  • Skin care services & Retail Sales
  • Educated patients on treatment options.
  • Advised clients on proper home-care regimens.
  • Recommended retail products for at-home use.
  • Welcomed clients arriving for appointments.
  • Handled busy schedules and stayed on top of key deadlines.
  • Performed special anti-oxidant, acne and microdermabrasion facial services.
  • Fostered friendly, warm and exceptional customer experience.
  • Assessed condition of clients' skin in order to make recommendations to improve skin quality.

Esthetician

Halo Studios
Atlanta, GA
11.2018 - 11.2019
  • Skin care, Lash, Wax services
  • Education
  • Professional license in Cosmetology
  • Educated patients on treatment options.
  • Advised clients on proper home-care regimens.
  • Performed waxing, body wrap application and gentle exfoliation to improve overall skin condition.
  • Welcomed clients arriving for appointments.
  • Performed special anti-oxidant, acne and microdermabrasion facial services.

Retail Sales

Elaine Sterling Institute
Sandy Springs, GA
07.2017 - 07.2018
  • (2 years)
  • Customer Service (5 years)
  • Advanced Esthetic Machines & Treatments (2 years)
  • Upselling
  • Makeup Application
  • Body Waxing
  • Dermabrasion
  • Front Desk
  • Hair Styling
  • Eyelash Extensions
  • Greeted customers and helped with product questions, selections and purchases.
  • Answered questions about store policies and addressed customer concerns.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Used POS system to process sales, returns, online orders and gift card activations.
  • Issued receipts and processed refunds, credits or exchanges.
  • Informed customers of current store promotions to encourage additional sales purchases.
  • Provided accurate information about promotions, customer programs and products, helping drive high customer retention.

Front Desk Patient Coordinator

Prime Care Pediatrics
Newnan, GA
08.2015 - 06.2016
  • Referred and screened patients to make best use of resources, triage staff and serve community members.
  • Used computer programs and registration systems to schedule patients for routine and complex procedures.
  • Contributed to and helped lead employee staff meetings, reporting trends in procedures, advising leadership on resources needed and preparing information to be disseminated.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic and health history to keep information current.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Responded to correspondence from insurance companies to verify patient's coverage.
  • Helped patients complete necessary medical forms and documentation.
  • Kept waiting room neat and organized by stacking magazines, removing trash and cleaning glass.
  • Maintained current and accurate medical records for patients.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Supported office staff and operational requirements with administrative tasks.

Education

Associate of Science - Nursing Practice

Atlanta Technical College
Atlanta, GA
01.2025

Master Cosmetologist - Cosmetology

Aveda Institute-atlanta
Atlanta,Ga
09.2022

Esthetician - Master Aesthetician

The Elaine Sterling Institute
Lawrenceville, GA
07.2018

Skills

  • Customer Needs Assessments
  • Reading Comprehension
  • Front Desk Management
  • Customer Relations
  • Customer Experience
  • Service Quality
  • Equipment and Instrument Sterilization
  • Chemical Peels
  • Skin Analysis
  • Skin Types
  • Retail Knowledge

Additional Information

  • Certifications and Licenses , Georgia State Board of Cosmetology and Barbers -Esthetic License October 2018 to August 2021

Timeline

Wax Specialist

European Wax Center
01.2022 - Current

Cosmetology Student

Aveda Art & Science Institute
09.2020 - 09.2021

Esthetician

Massage Envy
09.2019 - 02.2020

Esthetician

Halo Studios
11.2018 - 11.2019

Retail Sales

Elaine Sterling Institute
07.2017 - 07.2018

Front Desk Patient Coordinator

Prime Care Pediatrics
08.2015 - 06.2016

Associate of Science - Nursing Practice

Atlanta Technical College

Master Cosmetologist - Cosmetology

Aveda Institute-atlanta

Esthetician - Master Aesthetician

The Elaine Sterling Institute

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Rielle Jackson