Rielly Manger
Meridian,ID
Summary
Dynamic Operations Manager with over 5 years of experience driving team performance, optimizing workflows, managing budgets, and increasing revenue in high-energy service environments. Expertise in staff leadership, daily operations management, enhancing customer experiences, executing successful events, and facilitating cross-functional collaboration. Strong foundation in process improvement and training, complemented by a commitment to data-driven decision making that ensures operational excellence and sustained growth. Passionate about fostering a culture of continuous improvement and empowering teams to achieve organizational goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Golf Professional
City of Caldwell, Idaho
Caldwell, Idaho
02.2025 - Current
- Oversee daily golf and clubhouse operations and act as department lead.
- Manage hiring, training, scheduling, and performance of staff to support efficient operations and high service standards. Totaling nearly 40 employees.
- Increased retail shop revenue by 25% through improved purchasing, merchandising, and inventory practices.
- Coordinate tournaments, clinics, and events while maintaining strong day-to-day operational execution.
- Present operational updates and recommendations to board and association stakeholders.
- Drive overall business revenue up over 25% in two fiscal years.
First Assistant Golf Professional
The Ranch Club
11.2022 - 12.2024
- Led golf operations with a focus on profitability, customer service, and marketing performance.
- Served as interim Head Professional during the 2024 season, supporting planning and operational decision-making.
- Recruited, trained, and supervised staff to maintain service quality and team performance.
- Managed inventory, invoicing, merchandising, and purchasing to support revenue goals.
- Analyzed revenue trends and identified opportunities for operational growth.
Assistant Golf Professional
Riverside Country Club
07.2020 - 10.2022
- Directed daily play operations for 25,000+ rounds annually for members and guests.
- Recruited, trained, and managed a 40-person team.
- Organized and executed 50+ annual events with strong focus on operational excellence and customer satisfaction.
- Generated approximately $10,000 per season through private and group instruction.
- Supported merchandising and golf shop revenue performance.
Education
Bachelor of Science - Business, Marketing & Management, Minor: International Business
Montana State University
01-2021
Skills
- Operations Management
- Team Leadership
- Staff Development
- Hiring & Onboarding
- Training & Retention
- Budgeting & Cost Control
- Process Improvement
- Revenue Growth
- Inventory Management
- Purchasing
- Customer Service Ops
- Event Management
- Data Analysis
- Reporting
- Strategic Planning
- Cross-functional Collaboration
Certification
- Certified Salesforce Administrator
- IBM SPSS
- Trackman University Program
- Golf genius proficiency
- Microsoft Office Products
Timeline
Golf Professional
City of Caldwell, Idaho
02.2025 - Current
First Assistant Golf Professional
The Ranch Club
11.2022 - 12.2024
Assistant Golf Professional
Riverside Country Club
07.2020 - 10.2022
Bachelor of Science - Business, Marketing & Management, Minor: International Business
Montana State University