Riequelle Davis
Customer service representative
Houston,TX
Summary
Hello! My name is Riequelle Davis, and I have dedicated the past 13 years to building a strong foundation in customer service across various industries. Throughout my career, I have developed a deep understanding of customer needs and the importance of effective communication, which has allowed me to excel in creating positive experiences for clients.
In addition to my customer service background, I also possess three years of valuable administrative experience. This combination of skills has equipped me with the ability to manage tasks efficiently, maintain organization, and support the overall operations of a team effectively.
Currently, I am excitedly navigating my path toward a career in business management. I work from home as a customer service representative, a role that not only enables me to leverage my expertise in helping customers but also provides the flexibility I need to balance my professional and academic pursuits.
As a part-time student at Houston Community College, I am diligently working towards my associate degree in business management. My studies have further ignited my passion for the business world, and I am eager to apply the concepts I learn in real-world scenarios. I look forward to the opportunities that lie ahead as I continue on this educational journey and seek to advance my career. I am authorized to work in the U.S. for any employer and am excited about the possibilities that the future holds!
Overview
16
16
years of professional experience
1
1
Certification
Work History
Operations Customer Expert (WFH)
Teleperformance (Temp)/Turbo Tax
02.2025 - Current
- Managing Customer Interactions and Operational Processes
- The primary goal is to manage customer interactions and ensure smooth operational processes by monitoring key metrics, resolving customer issues promptly, and collaborating with internal teams to enhance the customer experience. This role typically focuses on basic to mid-level customer support tasks within defined guidelines, serving as the first point of contact for customer operations issues, while maintaining quality standards and adhering to established procedures.
- Customer Support:
- Respond to customer inquiries via phone, email, or chat, addressing basic questions, troubleshooting issues, and providing timely resolutions to customer concerns.
- Order Management:
- Process customer orders, manage order updates, and resolve any issues related to shipping and delivery.
- Account Management:
- Maintain customer account information, update details as needed, and ensure the accuracy of customer data within the CRM system.
- Issue Escalation:
- Identify complex issues that require escalation to higher-level support teams, providing the necessary context and documentation.
- Quality Assurance:
- Adhere to established customer service standards, monitor quality metrics, and ensure a consistent customer experience.
- Reporting and Analysis:
- Track customer interactions, identify trends, and generate reports on key performance indicators (KPIs) to inform operational improvements.
- Process Improvement:
- Contribute ideas to streamline operational processes, identify bottlenecks, and suggest solutions to enhance customer service efficiency.
- Product Knowledge:
- Maintain a comprehensive understanding of company products and services to provide accurate information to customers.
Director
AWG (As We Grow Learning Center)
08.2024 - 01.2025
- Develop a curriculum and program: work closely with the center’s teachers and staff, creating learning plans or programs to meet state and federal requirements and parent’s expectations.
- Oversee staff: Staff management is probably the most important task . interview, hire and train staff, making sure that all background and fingerprint checks have been conducted.
- Manage facilities: must make sure that the facility is safe and well-stocked. That includes checking that safety equipment is available and working, removing hazards and ensuring the facility is always clean and orderly.
- Create a budget: manages the facility’s finances, which includes creating and working within a budget.
- Market the facility: There is much competition between daycare facilities, must have a marketing plan to promote awareness of the facility and its services.
- Meeting up with parents and teachers: will meet with parents and teachers to keep parents up-to-date on their child’s development and progress, including discussing ways to address any learning or behavioral issues.
- Oversaw and implemented comprehensive business plans to drive growth and achieve organizational goals
- Oversaw all aspects of operations, including budgeting, resource allocation, and performance management
- Evaluated employee performance regularly using objective metrics; provided feedback/coaching as needed
Director
Children's Lighthouse Learning Center
01.2024 - 07.2024
- Develop a curriculum and program: work closely with the center’s teachers and staff, creating learning plans or programs to meet state and federal requirements and parent’s expectations.
- Oversee staff: Staff management is probably the most important task . interview, hire and train staff, making sure that all background and fingerprint checks have been conducted.
- Manage facilities: must make sure that the facility is safe and well-stocked. That includes checking that safety equipment is available and working, removing hazards and ensuring the facility is always clean and orderly.
- Create a budget: manages the facility’s finances, which includes creating and working within a budget.
- Market the facility: There is much competition between daycare facilities, must have a marketing plan to promote awareness of the facility and its services.
- Meeting up with parents and teachers: will meet with parents and teachers to keep parents up-to-date on their child’s development and progress, including discussing ways to address any learning or behavioral issues.
Team Lead/Administrative Assistant/Assistant Director
The Goddard School
05.2023 - 01.2024
- Assisting the director with planning and implementing strategies.
- Monitoring progress towards objectives.
- Assisting the director with projects and initiatives by completing assigned tasks.
- Monitoring activities assigned to other staff members.
- Building and maintaining positive relationships with clients, management, staff, and the community.
- Assisting the director to establish and enforce budgets, timelines, and metrics.
- Organizing and filing documents, taking notes, and delivering messages to the director.
- Presenting department information to clients, leadership, and shareholders.
- Scheduling, organizing, and participating in company and community events.
- Recruiting, training, and retraining employees.
Preschool Teacher
The Goddard School
09.2022 - 05.2023
- Educating children about fundamental concepts, such as colors, letters, numbers, and shapes.
- Encouraging social interactions between children and improving their self-esteem.
- Engaging in creative methods of learning, such as arts and crafts, supervised play, and storytelling.
- Planning comprehensive curriculums to address early childhood development needs.
- Instilling a sense of order and discipline in the classroom.
- Monitoring free time on the playground.
- Ensuring the classroom is a clean, safe, and organized environment.
- Preparing for lessons by gathering materials and setting up workstations.
- Communicating with parents to better understand the children's home lives and psyches.
- Writing up reports for parents on each child's developmental progress.
Pre-K Teacher
The Goddard School
12.2021 - 09.2022
- Plan curriculum: Prepare daily lessons and exercises; follow age-appropriate curriculum guidelines for preschoolers, such as counting single-digit numbers, identifying colors, categorizing and grouping shapes, and memorizing the alphabet.
- Serve meals: Serve lunches and/or snacks to students in accordance with school and district nutritional policies, and assist students with cleaning up after mealtime.
- Personal hygiene: Help students understand the benefits of personal health habits, including eating nutritional snacks, washing hands, grooming, and dressing.
- Lead procedures: Arrange seating plans, take roll, keep attendance records, and implement school procedures.
- Fun activities: Organize and lead games, arts and crafts, and other activities designed to help students learn, expend energy and work in groups.
- Store supplies: Select supplies, such as arts and crafts, story books, and other learning tools; keep supplies organized; assist students in gathering and returning supplies before and after activities.
- Storytelling: Read stories from age-appropriate books and encourage students to interact through creative feedback in group discussions.
- Social development: Help students integrate with one another and interact in groups, whether they’re working on curriculum, completing tasks, or during play activities.
- Behavior issues: Identify emotional problems and address them with the child’s parents or guardians during parent-teacher conferences.
- Staff meetings: Attend staff meetings and work with colleagues to plan curriculum and discuss student progress.
- Professional support: Work with school staff, such as counselors, nurses, and psychologists, who specialize in early childhood development and behavior management issues.
- Teaching assistants: Supervise teaching assistants or volunteers as appropriate and in accordance with school procedures and policies as well as state and federal equal employment guidelines.
- Education plans: Identify children with potential special needs and develop Individualized Educational Plans (IEPs) for remedial attention if necessary.
Teacher
Principrin School
01.2019 - 08.2020
- I worked as a lead teacher in an infant room,after a week I moved up to a toddler area .After a couple of months I became lead teacher for a preschool class!!
Preschool Teacher
Dominan Preparatory
09.2017 - 09.2018
- Be responsible for safeguarding and promoting the welfare of children
- Devise and follow appropriate schemes of learning.
- Maintain a current awareness of educational trends and initiatives affecting the age groups taught.
- Develop personal ICT capability and use within teaching across the curriculum and for professional purposes performance.
- Provide differentiated learning experiences, set realistic targets and include the opportunity for independent learning.
- Be aware of the needs of each pupil with learning difficulties and/or disabilities as outlined in the learning support records
- Be aware of the needs of each pupil with special educational needs as outlined in their statement
- Keep learning support records up to date
- Attend staff meetings, training days and any other ad hoc committees as required.
- Organise appropriate educational visits and promote cross–curricular links.
- Undertake such duties as are required according to rota and daily cover requirements.
- Supervise children in the dining room and during playtime as requested.
- Implement school assessment and reporting policy and procedures.
- Attend parents’ evenings as appropriate.
- Communicate to parents through reading records and school planners.
- Take assemblies in accordance with rotas.
- Create displays to enhance learning in classrooms and communal areas.
- Follow the whole school Health and Safety policy.
Teacher
CHILDREN'S LIGHTHOUSE
08.2017 - 09.2017
- Teacher in daycare I work with kindergarten and first grade students.
After School Counselor
YMCA
05.2009 - 09.2010
- Coaches students in a one-on-one setting, planning and teaching lessons, and observing student progress
- Manages class and student behavior
- Oversees the classroom setup (including seating charts) and student supplies
- Maintains and enforces classroom rules
- Makes classroom announcements
- Assignments/grading
- Monitors attendance and student behavior
- Manages curriculum
- Plans, implements, and evaluates enrichment activities
- Works with administrators, parents, and other educators to meet student needs
- Supports policies and procedures
Education
High School - undefined
Scarborough High School
Houston, TX01.2009
Skills
- English
- Experience with Children
- Experience working with students
- Typing
- Clerical experience
- Child protective services
- Payroll
- Microsoft Office
- Babysitting
- Accounts payable
- Lesson planning
- Administrative Experience
- Accounting software
- Organizational Skills
- Performance Management
- Data entry
- Fundraising
- Applied Behavior Analysis
- Early childhood education
- Case Management
- Childcare
- Classroom experience
- Caregiving
- Classroom Experience
- Autism Experience
- Customer service
- Special education
- Team management
- Leadership
- Higher education teaching
- Time Management
- Childhood development
- Curriculum Development
- Marketing
- Budgeting
- Nannying
- Office management
- Tutoring
- Teaching
- Infant Care
- Phone etiquette
- Preschool Experience
- Program Development
- Toddler Care
- Microsoft Excel
- Event Planning
- Management
- Classroom Management
- Curriculum development
- Classroom management
- Communication skills
- Child Protective Services
- Preschool experience
- Special Education
- Behavior Management
- Experience Working With Students
- Early Childhood Education
- Special Needs
- Education administration
- Sales
- Social Work
- Teamwork and collaboration
- Friendly, positive attitude
- Problem-solving
- Time management
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking
- Multitasking Abilities
- Excellent communication
- Critical thinking
- Computer skills
- Calm under pressure
- Active listening
- Decision-making
- Problem resolution
- Verbal communication
Certification
- Child Development Associate Certification
- Texas Director License
Timeline
Operations Customer Expert (WFH)
Teleperformance (Temp)/Turbo Tax
02.2025 - Current
Director
AWG (As We Grow Learning Center)
08.2024 - 01.2025
Director
Children's Lighthouse Learning Center
01.2024 - 07.2024
Team Lead/Administrative Assistant/Assistant Director
The Goddard School
05.2023 - 01.2024
Preschool Teacher
The Goddard School
09.2022 - 05.2023
Pre-K Teacher
The Goddard School
12.2021 - 09.2022
Teacher
Principrin School
01.2019 - 08.2020
Preschool Teacher
Dominan Preparatory
09.2017 - 09.2018
Teacher
CHILDREN'S LIGHTHOUSE
08.2017 - 09.2017
After School Counselor
YMCA
05.2009 - 09.2010
High School - undefined
Scarborough High School
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