Riesha Palms

• Identifying the cause of a customer issue and finding a solution. Research information to help client.
• The ability to manage and execute more than one task at a time
• Providing good customer service, being reliable going beyond helping
• Computer skills.
• Remote (call center). Managed over 30 incoming calls.
• Spoke with customers about health benefits.
• Data entry

Take payment information and other pertinent information such as addresses and phone numbers Manage 30 incoming calls, emails

• Identify and assess customers' needs to achieve satisfaction, Resolve customer complaints via phone, email, mail, or social media.
• Resolve product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution. increase revenue by 10% on up sales.
• Claims advisor, And tech support

• Responsible for driving the future strategic direction of the business.
• Play a critical role in building, inspiring training and managing a talented, motivated highly consultative sales and service team.
• Executes projects in a timely manner
• Deliver the highest level of customer service and present solutions in a compelling positive and professional way also provided service to more than 100 customers.