Rietetsoe Nyathi
McKinney,TX
Summary
Accomplished Restaurant Manager and Server with a proven track record at Silver Diner, enhancing operational efficiency and customer satisfaction. Expert in food safety and customer service, adept at problem-solving and fostering teamwork. Increased event catering orders by 20% through meticulous coordination and a professional attitude, demonstrating exceptional leadership and interpersonal skills. Organized Room Service Server with 12 years of performance in hospitality roles. Memorizes menus and services and describes in detail to guests. Reliable and personable with high level of integrity and strong work ethic.
Overview
12
12
years of professional experience
Work History
Room Service Server
Omni Hotels & Resorts
01.2022 - 12.2023
- Completed orders with speed and accuracy, maintaining exceptional service standards each day.
- Demonstrated initiative in assisting colleagues during peak periods, fostering an atmosphere of teamwork.
- Used downtime to get ahead of support work such as folding napkins, wrapping silverware and polishing glasses.
- Restocked supplies to keep team efficient and ready for guests' orders.
- Performed daily maintenance routines for equipment such as coffee machines and warming carts, prolonging lifespan and functionality.
- Collaborated with team members to complete large catering orders for events held within the hotel venue.
Restaurant Manager
Silver Diner
01.2018 - 12.2021
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
Server
Silver Diner Development BWI Airport
04.2012 - 01.2018
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Education
Associate of Business Administration -
Baltimore City Community College
Baltimore, MDSkills
- Strong customer service
- Problem-Solving
- Patience and Tolerance
- Professional Attitude
- Food safety knowledge
- Phone Etiquette
Timeline
Room Service Server
Omni Hotels & Resorts
01.2022 - 12.2023
Restaurant Manager
Silver Diner
01.2018 - 12.2021
Server
Silver Diner Development BWI Airport
04.2012 - 01.2018
Associate of Business Administration -
Baltimore City Community College
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