Summary
Overview
Work History
Education
Skills
Certification
Personal Feature
Ability
Languages
Volunteer Experience
Languages
Accomplishments
Affiliations
Timeline
Generic
Rifat Ahmed

Rifat Ahmed

California ,Los Angeles

Summary

I have exceptional interpersonal skills and can work closely with my teammates to achieve our common goals. I can also connect with my customers through various means of communication. I thrive in high-pressure situations and consistently look for new ways to hit my targets with determination. However, I am always dedicated to what I do and keep my focus on my customer's satisfaction without sacrificing my performance. I have this positive mindset that helps me work harmoniously with my teammates and customers. I am eager to show off my skills and contribute positively to my team.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Digital Marketing Manager

Jago Foundation
01.2017 - 08.2019
  • Volunteered to run the foundation's social media accounts and spearhead its digital marketing efforts.

Customer Support

Standard Chartered Bank
  • Provided customer support and troubleshooting for application issues.
  • Answered questions and resolved concerns for customer support.
  • Resolved customer support requests regarding network connectivity issues.
  • Documented customer support activities in accordance with established procedures.

Customer Support

Grammen phone company
  • Analyzed data from logs to identify trends in customer support requests.
  • Provided customer support by responding to inquiries and resolving customer complaints.
  • Provided customer support and addressed customer inquiries in a timely manner.

Customer Support

Robi phone company
  • Delivered customer support to high call load each shift.
  • Tracked customer support requests using company software programs.
  • Performed data entry tasks for customer support requests.

Education

Bachelor's Degree in Hotel & Tourism Management - Hotel Management & Tourism

Royal University of Dhaka Bangladesh
Bangladesh,Dhaka
01.2021

Bethany School
01.2012

Associate Degree(continued) Computer Information System -

Los Angles City College

Skills

  • Customer service
  • Communication skills
  • Time management
  • Computer literacy
  • Bilingual
  • Market Analysis
  • Graphic Design
  • Team leadership abilities
  • Strategic Planning
  • Social Media Management
  • Email marketing campaigns
  • Public Relations Strategies
  • Cold calling skills
  • Online engagement
  • Email Marketing

Certification

Content and Email Marketing Certificate, Little Angles School of Marketing, 03/2016.

After finishing this certification program, students will leave with the knowledge and real-world skills required to succeed in careers such as content strategist, digital marketer, email marketing specialist, or social media manager. The program's coursework is assembled by professionals in the field and is relevant and practical in today's ever-shifting digital marketing world. It gives students the tools and knowledge to design effective content and email marketing strategies to reach business goals and foster durable expansion.

Personal Feature

  • Energetic
  • Dynamic
  • Hardworking
  • Can do work in any environment
  • Well understanding of planning and monitoring
  • Possess sound presentation Skills
  • Able to do any job of responsibility
  • Excellent communication skills with listening and speaking with writing
  • Can handle work with pressure with a team
  • Good commander as a team leader

Ability

I have a good understanding with other team members and great communication with customers. I can do work under pressure & always try to achieve my am so Ambitious person with a strong personality. I just need a chance to prove my goal. I always try to do work without any complaints from customers. I always try to be happy with everyone.

Languages

  • English
  • Bengali
  • Hindi
  • Urdu
  • Malay
  • Russian

Volunteer Experience

Digital Marketing Manager, Jago Foundation, 01/2017, 08/2019, Volunteered to run the foundation's social media accounts and spearhead its digital marketing efforts.

Languages

English
Full Professional
Bengali
Native/ Bilingual
Malay
Elementary
Spanish
Elementary
Russian
Limited
Hindi
Full Professional
Nepali
Limited

Accomplishments

  • Customer Service Excellence Award
  • Best Student Award
  • Best Employee Of the Company

Affiliations

**Community Participation:** Volunteering for local charity conveys true affection for society and a desire to return the kindness.*Athletics and Exercise:** Physical exercise improves health and strengthens fortitude, cooperation, and constancy.Painting, photography, music, and writing show your ingenuity and ability to communicate via art.

Leading clubs, student organizations, or community groups shows your capacity to take charge, manage duties, and inspire people.
Pursuing Education: Academic groups, contests, and research projects demonstrate your dedication to learning.
Joining cultural activities, language groups, or foreign exchange programmer shows your openness to new ideas.
"Engaging in outdoor activities such as hiking and camping demonstrates your adventurous spirit and appreciation for nature."
Entrepreneurial efforts, such as starting a business or entering invention competitions, show your drive and financial knowledge to the public.

Timeline

Digital Marketing Manager

Jago Foundation
01.2017 - 08.2019

Customer Support

Standard Chartered Bank

Customer Support

Grammen phone company

Customer Support

Robi phone company

Bachelor's Degree in Hotel & Tourism Management - Hotel Management & Tourism

Royal University of Dhaka Bangladesh

Bethany School

Associate Degree(continued) Computer Information System -

Los Angles City College

Content and Email Marketing Certificate, Little Angles School of Marketing, 03/2016.

After finishing this certification program, students will leave with the knowledge and real-world skills required to succeed in careers such as content strategist, digital marketer, email marketing specialist, or social media manager. The program's coursework is assembled by professionals in the field and is relevant and practical in today's ever-shifting digital marketing world. It gives students the tools and knowledge to design effective content and email marketing strategies to reach business goals and foster durable expansion.

Rifat Ahmed