Rifat Araz
Brooklyn,NY
Summary
Team-driven Business Operations Manager committed to developing specific and attainable departmental goals and standards while supporting the vision of the organization. Determined leader with over 20 years of contributing to short and long term business planning and strategy. Offering integrity, a strong work ethic and sound judgement skills.
Overview
23
23
years of professional experience
Work History
Business Operations Manager
GTWY Inc.
New York , NY
2000.01 - 2022.02
- Devised strategies to boost customer sales and drive referrals due to excellent service resulting in new customer relationships.
- Reviewed company's strategic plans and developed departmental goals and standards to support vision.
- Worked in tandem with peers to better understand business process and initiate improvements, helping company achieve goals.
- Listened to staff and customer issues and conflicts to deliver solutions, propel customer experiences.
- Implemented escalation procedures to effectively handle time-sensitive issues.
- Monitored over 25 employees' day-to-day activities and made plans to rectify issues
- Implemented escalation procedures to effectively handle time-sensitive issues
- Trained new hires, providing information and insight into corporate policies and procedures
- Trained new employees on proper protocols and customer service standards
Operations Manager
Dolphin International Inc.
New York City , New York
1999.05 - 1999.12
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
- Devised processes to boost long-term business success and increase profit levels.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Monitored over 20 employees' day-to-day activities and made plans to rectify issues.
- Interviewed and hired strong candidates for team openings, using newspapers, job boards and social media to find applicants.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Trained new employees on proper protocols and customer service standards.
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
- Assisted with marketing strategy creation and advertising initiatives to better promote facility to public
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
Education
Associate of Arts - Business Management
Cornell University
Ithaca, NY03.2011
Bachelor of Arts - Hospitality Administration And Management
Marmara University
Istanbul, Turkey05.1997
Skills
- Assignment Delegation
- Finance and Accounting Oversight
- Quality Assurance
- Employee Motivation
- Decision Making
- Verbal and Written Communication
- Administrative Management
- Customer Service Management
- Financial Statement Review
- Database Maintenance
Timeline
Business Operations Manager
GTWY Inc.
2000.01 - 2022.02
Operations Manager
Dolphin International Inc.
1999.05 - 1999.12
Associate of Arts - Business Management
Cornell University
Bachelor of Arts - Hospitality Administration And Management
Marmara University